Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84546 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 12, 2015 — Rated 10 out of 10 by Sharon Sutton Zerorez Phoenix
What do you like about our products and services?

No soap residue, and my carpets look new again. Also the man that came to clean my carpets was very professional and nice
Report a concern   July 12, 2015 — Rated 9 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Friendly hard working and efficient.
Report a concern   July 12, 2015 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Rugs don't stay wet for days
Report a concern   July 12, 2015 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

Carpets look great
Report a concern   July 12, 2015 — Rated 5 out of 10 by P.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Service was 6 hours late to the agreed upon time frame.
Report a concern   July 12, 2015 — Rated 8 out of 10 by C.B.M. Zerorez Phoenix
What could we do to improve?

The serivce is great, my carpets look great, but the cost was incredible high for what we had done/cleaned.
Report a concern   July 12, 2015 — Rated 7 out of 10 by A.W. Zerorez Phoenix
What could we do to improve?

Cost less
Report a concern   July 12, 2015 — Rated 10 out of 10 by G.A. Zerorez Phoenix
What do you like about our products and services?

Carpet came out really nice!! Sean was very efficient
Report a concern   July 12, 2015 — Rated 10 out of 10 by S.J. Zerorez Phoenix
What do you like about our products and services?

Love how great my carpets look! Love how great they feel!! Love what great service Eric gave!! Start to finish Zerorez FANTASTIC job!!!
Report a concern   July 11, 2015 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

I am amazed at how good my carpets look!! Trey was polite, professional and very knowledgeable! Living in a rental home I always felt like I needed to wear shoes or socks and my carpets were disgusting, now they look clean and beautiful I no longer feel like I have to wear shoes or socks around the house!
Report a concern   July 11, 2015 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Did great job on my carpets. On time, courteous and fair price.
Report a concern   July 11, 2015 — Rated 5 out of 10 by M.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have mixed feelings now because I was completely blown away with the level of cleanliness of the carpets last year. However,this year I wasn't as impressed at all. The carpets just weren't as clean this year compared with last year. I guess it comes down to the tech. Last year the tech seemed to take longer on less work. This year the tech went super fast and didn't get the carpets half as clean.I would recommend more consistincy in how the techs approach each job especially since the tools that they work with are all the same.
Report a concern   July 11, 2015 — Rated 10 out of 10 by Laura Kooima Zerorez Phoenix
What do you like about our products and services?

Clean with heavy chemicals or soap, how fast drying it is, no odor. Friendly, knowledgeable, professional service people both in the office and at the home.
Report a concern   July 11, 2015 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

;my carpet was very dirty, and Steve did a v;y good job. It looks almost like new now. Thank you. Worth every penney!!!
Report a concern   July 11, 2015 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

The gentleman was really nice and so far, the carpets look great.
Report a concern   July 11, 2015 — Rated 10 out of 10 by Jeff Sharpe Zerorez Phoenix
What do you like about our products and services?

Great technician came to the house, explained everything in detail and the cleaning was awesome!
Report a concern   July 11, 2015 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

Quality job, mostly good, clear communication from staff
Report a concern   July 11, 2015 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

It was quick, worked great
Report a concern   July 11, 2015 — Rated 8 out of 10 by T.A.A.K. Zerorez Phoenix
What could we do to improve?

We need more time to evaluate longer term effectiveness of cleaning.
Report a concern   July 11, 2015 — Rated 10 out of 10 by Q.J. Zerorez Phoenix
What do you like about our products and services?

used for a second time great job hard worker great guy did the best possible job
Report a concern   July 11, 2015 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Awesome!!!
Report a concern   July 11, 2015 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Products seem great. Tile came out wonderful. I had some bad carpet stains that right after u did them they looked great. Now 2 days later they appear to b getting darker. The guys that came were great. The initial calls that I made to first set up the estimate for cost then the call back to dry up the cleaning were a bit frustrating Not sure if they were new employees or what. Thx for your quick turn around and thourough job
Report a concern   July 11, 2015 — Rated 8 out of 10 by T.M. Zerorez Phoenix
What could we do to improve?

The Tech that came out was very polite and worked well with me to get my carpets cleaned. There were some areas that did not get as clean as I would have preferred but the overall outcome of the carpet cleaning was good.
Report a concern   July 11, 2015 — Rated 7 out of 10 by M.A.B. Zerorez Phoenix
What could we do to improve?

Would you e-mail me an invoice.I need one for my records.
Report a concern   July 11, 2015 — Rated 7 out of 10 by R.A. Zerorez Phoenix
What could we do to improve?

The carpet felt starchy after it was cleaned. I'm not sure why but I don't like the feeling of it on my bare feet
Report a concern   July 11, 2015 — Rated 10 out of 10 by June Whisel Zerorez Phoenix
What do you like about our products and services?

This company does everything possible to accommodate the owner's wishes for their appointment time.
Report a concern   July 11, 2015 — Rated 10 out of 10 by Tiffany Begley Zerorez Phoenix
What do you like about our products and services?

Customer service of the technician Codie was spectacular! I will absolutely recommend them to anyone looking have their carpets cleaned!
Report a concern   July 10, 2015 — Rated 10 out of 10 by Maci Bottachiari Zerorez Phoenix
What do you like about our products and services?

I like how there are no soaps or detergents. Leaves the carpet soft and not crunchy!
Report a concern   July 10, 2015 — Rated 10 out of 10 by J.W.P. Zerorez Phoenix
What do you like about our products and services?

Technician was very organized and efficient. Previous cleaners left black marks from their hose on wall corners. Steve had none.

Carpet looks great.
Report a concern   July 10, 2015 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

Representative (Codie H.) was pleasant, instructive and informed in the use of your products, communicated well throughout the process and made sure he was available and attentive to all of my questions. I especially appreciated that he took the time to test for color fastness and discussed options before starting. My furniture looks and feels great. I am very pleased!

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