Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84553 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 9, 2015 — Rated 5 out of 10 by D.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My dinning room has two spots that did not come out. The dinning room carpet needs to be redone. Scott was the technician and was very nice.

Report a concern   August 9, 2015 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Our tech was wonderful!!!

Report a concern   August 8, 2015 — Rated 3 out of 10 by R.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The master bedroom carpet smells like dog, it didn't smell as bad before the cleaning, and as soon as it started to be walked on it still looks dirty. I understand that it may be a heavily travelled area, but it seems like the carpet stayed fresher for longer when using a different company on the past. I also ran into stiff carpet upstairs and I was led to believe your product did not do that from the advertising. Really pleased with the technician that came out, but for the price I expected a bit more.

Report a concern   August 8, 2015 — Rated 8 out of 10 by T.C. Zerorez Phoenix
What could we do to improve?

Didn't like the bate and switch pricing. Advertise one price and then add a trip fee.

Report a concern   August 8, 2015 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

Abe1 was very nice. The carpets look great and I was happy with the results.

Report a concern   August 8, 2015 — Rated 10 out of 10 by M.Q. Zerorez Phoenix
What do you like about our products and services?

We were very pleased!

Report a concern   August 7, 2015 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

professional,knowlegable...friendly

Report a concern   August 7, 2015 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

The cost was reasonable, the service was performed in a very timely manner, the techs were on time and professional in their conduct, and I like the idea of a carpet cleaning service that leaves no residues behind since residual soap has a tendency to attract dirt to a freshly cleaned carpet.

Report a concern   August 7, 2015 — Rated 10 out of 10 by W.B. Zerorez Phoenix
What do you like about our products and services?

Fast, clean, professional operation top to bottom

Report a concern   August 7, 2015 — Rated 8 out of 10 by R.F. Zerorez Phoenix
What could we do to improve?

Pricing on tile. I was given one price over the phone, then received a different one when tech showed up. Called different company to have tile done.

Report a concern   August 7, 2015 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

very easy to schedule and the tech was very nice and polite

Report a concern   August 7, 2015 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

Very good job!!

Report a concern   August 7, 2015 — Rated 9 out of 10 by F.L. Zerorez Phoenix
What do you like about our products and services?

Very thorough, technicians did not try to up-sell too much.

Report a concern   August 7, 2015 — Rated 10 out of 10 by N.B. Zerorez Phoenix
What do you like about our products and services?

technician was great! carpets were cleaned very nicely

Report a concern   August 7, 2015 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

We have had great luck, service and overall satisfied with previous services performed. This is why I continue to recommend Zerorez. However the last service was not up to what believe to be Zerorez Standards. We had a couch and tile floor cleaned, the couch was sub par, and the floor didn't make me say oh man that's amazing like the first Zerorez cleaned. It still had a film when you walked across it and just didn't feel clean.

Report a concern   August 7, 2015 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

how fast the carpets dry

Report a concern   August 7, 2015 — Rated 10 out of 10 by David Glutz Zerorez Phoenix
What do you like about our products and services?

I liked Able. The guy was great and very professional. It was a pleasure to do business with zerorez. Wolfley is right! I even paid more but did not care because of the quality of work. Able even went out of his way to be respectful and extremely clean while in my new home. WAY TO GO ZEROREZ!!!!!!! I will for sure use and recommend ZEROREZ to my friends family and strangers. I work for Express Flooring and will be recommending you guys. Able was the key! Great Dude

Report a concern   August 7, 2015 — Rated 10 out of 10 by V.S. Zerorez Phoenix
What do you like about our products and services?

Very thorough no soap residue courteous employees

Report a concern   August 7, 2015 — Rated 10 out of 10 by E.E. Zerorez Phoenix
What do you like about our products and services?

Do a good job!

Report a concern   August 7, 2015 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

No high pressure upsales. Professionalism of the technicians.

Report a concern   August 7, 2015 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

-

Report a concern   August 7, 2015 — Rated 9 out of 10 by J.A.P. Zerorez Phoenix
What do you like about our products and services?

Very polite service people and when I wasn't satisfied the first time it was east to schedule a follow up to fix

Report a concern   August 7, 2015 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

The representative was on time, professional and did an outstanding job. My carpets haven't been this clean in over 5 years since I purchased my home. Thank you.

Report a concern   August 7, 2015 — Rated 10 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

On time, clean carpets, not too costly, very nice tech (enjoyed the conversation and his knowledge of the product).

Report a concern   August 7, 2015 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

No smell, carpet felt clean

Report a concern   August 7, 2015 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Great service! My carpet looks like new

Report a concern   August 7, 2015 — Rated 10 out of 10 by Casey Cosmann Zerorez Phoenix
What do you like about our products and services?

Everything!! Service was amazing as well!!

Report a concern   August 7, 2015 — Rated 10 out of 10 by M.Z. Zerorez Phoenix
What do you like about our products and services?

The techs that came out were prompt, friendly and knowledgeable. They didn't try to push any additional services. They also did a walkthrough with me when they were done to make sure I was happy.

Report a concern   August 7, 2015 — Rated 0 out of 10 by V.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician did not show up for my first appointment. Then when I sent the area rug in to be cleaned I was told it would be over $300 when the initial quote was $175. So many issues for such a large company that should have their business together. I will never use or recommend this company to anyone ever. I am also expecting my rug to be returned to me in worse condition for having been man handled and sitting in a warehouse over a week.

Report a concern   August 7, 2015 — Rated 10 out of 10 by P.G. Zerorez Phoenix
What do you like about our products and services?

That the product is safe.


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