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based on 84555 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Skylar was very professional and personable and his suggestions were also reasonable. I enjoyed the service and will use zerorez again
No chemicals, very fresh clean smell with completed awesome stain removal.
I do not have much experience with carpet cleaning but the entire house was done in less than one hour, the few stains that I did have remain unchanged, I felt like more time could have been spent on it, the rest of the carpet looks better. The technician was professional and personable.
Product Quality and Personel!!!
You did what you said you would do and the results were great.
Friendly professional staff and top quality work
Charging $2/sq. ft for rugs to clean when they took exactly 7 minutes to clean was ridiculous. I had 2 rugs and was told it would be 100 sq. ft. I understood the cost - just not that the time it would take to clean it was 7 minutes start to finish. So $200/ 7 minutes is a great hourly rate if you can get it - rest assured you will never get it from me again and I will be sure to warn everyone I talk to about this gimmick.
Technician was a bit creepy and didn't put near the effort in as the last time I used your company - and I was thrilled last time with the information provided and the effort made even if we didn't have the best result (cleaning a rental house with major pet issue).
I realized that this time, I see the same spots coming back in certain areas that were there originally. I pointed everything out and told the guy. It looked great the first 3-4 days, now things have been showing for a day or so.
I don't understand why it is happening?
Very quick response time, professional and excellant results.
I like that there are no chemicals used to clean the carpets. We have not personally had our carpets cleaned professionally and we are impressed. Thank you.
Your tech, Keith Keiholtz, has restored my faith in your company. He was wonderful. He explained everything to me and did a WONDERFUL job on my carpets. I hope you hold onto him and never let him go. Until next time. William R. Green
Clean work the best employes
Don't know about the products but have liked all the service people
What don't I like?? I like it all.
No chemicals, cleanliness, on-time schedule, and cost.
Customer service at first call for appointment. first in a but took too long. when I was helped put on hold so long I hung up. her responce was she had another call. then my appointment was for am 8. When called they said my appointment was for afternoon. so much for on time. the service guy did fine
Zerorez had been out to our home twice before this last visit, always doing a great job. Dimensions of rooms were taken during the first and/or second services so we got a quote over the phone. When the service guy came out he said the quote was to low and he could not do it for that price. Something about one bedroom being considered two rooms. We needed it done so we put up with him re-measuring and re-quoting, this took some time. The quote was almost double the initial over the phone quote. I understand we added a application for pets which costs more, I have no problem with that. We settled on a reduced price so we could get this done and move on. If we had the time we would have told him to leave, but your work is good and prior to this happening we were always happy with the service and would have never considered anyone else. Now we are uncertain if pricing over the phone can be trusted. To make things right I believe a credit on the next service is fair.
The carpets looked really great when the technician came out but it now has been a week and the house no longer smells fresh. It seems the odors are returning.
My carpets are clean and there is no chemical residue!
1.The advance scheduling. 2. Prompt and thorough service and cleaning. 3. Communication with the company representative was excellent. 4. The technician was patient and explained the cleaning process and the chemical being used. 5. The price is very reasonable.
No harsh chemicals or soap residue were huge factors in trying ZEROREZ.
We were about to replace the carpet. Sure glad the carpet salesman mentioned
using ZEROREZ & how pleased he had been with your service.
Carpet looks brand new again!
Technician was very informative & did a great job.
I was under the impression that this new treatment would eliminate any carpet problems, but the treatments and extra treatments I paid for did not eliminate the pet urine odor and I am going to have to replace my carpeting. I didn't see any difference in the Zerorez than any other company I've used and feel I got better results with other companies.
They work
I liked the polite and helpful service that Andrew provided. He was prompt and worked efficiently to help me with my problem carpeting.
My technician ran his hoses over my rocks in my front yard, I have a very fine grade rock so it is hard to keep managed. I even parked on the street to give him plenty of room. Also he did not wipe up myself. No big deal it was easy to do but I just assumed he would do that. And last I'm not quite sure that just hot water really actually clean my carpet, not that the technician did a bad job, I'm just not really sold on the product.
On the other hand my technician was very professional and I really enjoyed our visit. I felt he was very thorough and very informative. Very pleasant to deal with.
Your scheduling on the other hand needs some improvement I made two appointments and one was scheduled on the wrong day and the other was scheduled at the wrong time.
My carpets look great and Preston was very professional and polite and worked hard to achieve a great result!
Excellent cleaning results.
Able to get the soil from carpet. Also, liked the smell of the pretreat solution. Awesome courtesy from the personnel on phone to make appointment and gentleman who cleaned the carpet. That was greatly appreciated. Yes, I would use you again.
On time for appointments, neat and tidy work AND really Clean carpets. Have used Zerorez for 8 years and always satisfied. Thanks Zerorez!
My carpet is just beautiful. It is clean and virtually stain free. It was so bad before the cleaning that I had little expectation of it looking so good. The technician that did the work, Robert Holt, was just wonderful. He explained everything to me before hand and as he went along with the work. He was experienced and courteous. He was especially concerned with safety hazards on my behalf. This is the second time I have used your service and intend to continue to do so.
Thank you, Carlie Van Slambrouck