Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84553 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 12, 2015 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

Everything turned out perfect. We haven't had our carpet cleaned in 8 yrs and while the carpet wasn't that dirty, there were terrible traffic patterns. Our carpet looked brand new after the cleaning.

Report a concern   August 12, 2015 — Rated 2 out of 10 by L.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Found that after the carpet was dry alot of stains were still there

Report a concern   August 12, 2015 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

My carpets are cleaner than they have ever been!

Report a concern   August 12, 2015 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

They explained since the beginnig the condition of our carpet; the personnel is very professional and corteous. zerorez got rid of the pet smell that the previous owners of our new home left!!

Report a concern   August 12, 2015 — Rated 10 out of 10 by Jean Davis Zerorez Phoenix
What do you like about our products and services?

Carpet dried fast and is soft. Tech that cleaned carpet was professional and personable. I paid the price the advertisement said...there was no high pressure up selling which I appreciate.

Report a concern   August 12, 2015 — Rated 5 out of 10 by M.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

2 tiles were chipped after cleaning. Pictures were taken and I was told I would be contacted via email to resolve...still waiting for said email.

Report a concern   August 12, 2015 — Rated 10 out of 10 by Joseph Fracassi Zerorez Phoenix
What do you like about our products and services?

Technician was very professional

Report a concern   August 12, 2015 — Rated 10 out of 10 by R.A.Q. Zerorez Phoenix
What do you like about our products and services?

Zero residue. Much softer carpets. Very satisfied with grout tile cleaning.

Report a concern   August 12, 2015 — Rated 10 out of 10 by Dana Clyde Zerorez Phoenix
What do you like about our products and services?

Dries relatively quick, stays cleaner longer, employees go the extra mile to make a satisfied customer or repeat customer like myself.

Report a concern   August 12, 2015 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

Carpet stays looking good for a long time.

Report a concern   August 12, 2015 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

1. Very efficient and professional employees.
2. Communicated exactly what would happen.
3. Cleaned 4 bedrooms, one old oriental rug, & a wool area rug and did an outstanding job!

Report a concern   August 12, 2015 — Rated 10 out of 10 by L.T. Zerorez Phoenix
What do you like about our products and services?

Very professional and friendly technicians. Cleans carpet really well and is safe for my Grandkids!

Report a concern   August 12, 2015 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

No smell and the carpet feels softer to walk on after a trestment

Report a concern   August 12, 2015 — Rated 10 out of 10 by Michael Browning Zerorez Phoenix
What do you like about our products and services?

The technician was very good. He told us eveything about what he was doing and was very informative.

Report a concern   August 12, 2015 — Rated 5 out of 10 by D.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

when i scheduled the appointment i asked if this was an appointment for an estimate or for the actual work.i was told "just for the estimate". When your company showed up wednesday after i got out of work they were ready to clean...i had nothing moved out of our family room..so i scrambled and was unable to move the two couches and the computer desk. your guys were very understanding. i was rather disappointed in the scheduling issues.

Report a concern   August 12, 2015 — Rated 10 out of 10 by J.I. Zerorez Phoenix
What do you like about our products and services?

Service tech was knowledgeable and very courteous He does a great job!

Report a concern   August 12, 2015 — Rated 9 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Carpet was very clean afterwards, for an affordable price.

Report a concern   August 12, 2015 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

Customer service is fantastic!
I have been using Zerorez for a number of years and will continue to do so! My carpets look fantastic and I love that my pets are safe around the solution that is used. Also, the fast drying time!
Hayden was very polite. You have a good employee!
Thanks,
MK

Report a concern   August 12, 2015 — Rated 10 out of 10 by W.T.K.D. Zerorez Phoenix
What do you like about our products and services?

Service techicians are polite and efficient. There is no residue left in the carpet that would make it "crusty".

Report a concern   August 12, 2015 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Great service from first phone call through an awesome cleaning job by a great tech.

Thank you.

Report a concern   August 12, 2015 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

Able remove most blemishes out of the carpet.

Report a concern   August 11, 2015 — Rated 10 out of 10 by F.G. Zerorez Phoenix
What do you like about our products and services?

I am impressed with how clean the carpets are still a month later. With past carpet cleanings there were spots that were treated and returned within the week. It's been a month since the carpets were cleaned and the spots are gone. I wasn't going to have those rooms cleaned until Keith confidently told me that they would come clean. And he was right!!! Cleaning was a much better savings than the cost of new carpet. Very pleased with the results. Also cleaned a wool and silk area rug and the little flecks of silk shined like new. I like the way the EMPOWERED WATER cleans windows and mirrors too. I will definitely recommend zerorez.

Report a concern   August 11, 2015 — Rated 5 out of 10 by S.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician did not clean as thoroughly as the previous techs. Spots remained that I feel he could have removed. He spent much less time here also.

Report a concern   August 10, 2015 — Rated 6 out of 10 by C.A.R.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet was dirty in spots and it didn't seem like it was a very thorough clean.

Report a concern   August 10, 2015 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Great job. Charles was fast and very professional.

Report a concern   August 10, 2015 — Rated 7 out of 10 by G.T. Zerorez Phoenix
What could we do to improve?

MAYBE OFFER A SCENT OR CARPET FRESHENER. AFTER MY CARPETS WERE CLEANED IT HAD A ODOR SMELLED DAMP

Report a concern   August 10, 2015 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

professional, fast, polite

Report a concern   August 10, 2015 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Great customer service

Report a concern   August 10, 2015 — Rated 10 out of 10 by W.J. Zerorez Phoenix
What do you like about our products and services?

Clean, fast and friendly

Report a concern   August 9, 2015 — Rated 10 out of 10 by C.U. Zerorez Phoenix
What do you like about our products and services?

Professional and felt cleaned very well.


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