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based on 85354 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Grout in the Kitchen is still dirty, and the stair case has streaks in it.
Technician didn't show up even after we got a 15-20 minute call that someonew would be at our home. Second chance, first time our carpets were NOT cleaned as they made it sound. Extremely disappointed with this company. So much for a 30 day guarantee anda no show.
We selected Zerorez because of old ads on Danny Davis' radio show. We know him outside the show. But the results of this job were about average. And, the cat urine odor is still there. When we asked your operator about that, he quoted us fairly high prices PER SQUARE FOOT for extraction. He did, in all fairness, spray on extra formula in selected small areas we designated as worst, but he didn't leave the formula on to soak in at all, so it didn't work. That's why I gave you just a 7. He was in and out in about two hours, hardly a bargain for $320.
I was very pleased with every aspect of having my carpets cleaned from the appointment making to the end result. Very professional.
The worker that showed up to do the work- Hayden was the best....He did a great job, was polite & courteous. Will be getting furniture & tile done next.
The price you charged for an area rug.
you have good frendly professional people
The results and your technician Kevin
The technicians are prompt, courteous and do a very good job. I have never been disappointed and have been using this service for several years now.
Your staff is so polite and professional. And, awesome cleaning job!!
The technician did a great job
The guys were awesome! Disappointed that travel areas still look dirty!
Nicely done. Friendly technician.
How well they work and no crunchy residue left behind
I like the fact that no shampoos are used in cleaning.
Tech was very friendly and listened to my request. Rugs looked great!
I wasn't disappointed. If the stains reappear within a week's time, your service was exactly the same as Sears which I used last year, but more expensive.
Arrived on time, carpet cleaned up well.
Very friendly staff and great in home service
Prompt service, friendly staff, readily available to schedule service and a very clean carpet with no smell
Too many additional charges. Felt like charges were excessive. Tech was great.
I had really bad pet stains and the technician got then out with no problem, I watched as he treated the stains and was amazed at the end result, gone. I will use Zerorez again at my new home this time in the future. Thank you for a good well done...
Kind enough to fit me in earlier when there was a cancellation so I could get on with my Veterans Day plans with my son. He loves celebrating the day with me because he is proud of my serving our country. Very efficient, used corner protectors for my walls and even left slippers for me!
It dried quickly and Andrew the tech was very efficient and friendly.
From start to finish, ZeroRez was incredible. Easy to schedule, courteous and professional. Best of all? Clark did an AMAZING job! My carpets look phenomenal! Thanks for a great experience.
Tile and grout do not look a whole lot better than before cleaning. We have cleaned the grout lines before by hand with a brush and gotten far better results. While that method takes a good deal of time, it was far more reasonable price wise and with much better results
I love how there's no residue left in our carpet after a cleaning. I also love how kind and professional the techs are.
Leave less water in the carpet
Very professional technicians, who always do a great job making our old carpet look great!
Dries so quickly