Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84567 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 24, 2015 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

The carpet looks wonderful and it isn't stiff like it normally is when I have it cleaned by other companies.

Report a concern   November 24, 2015 — Rated 8 out of 10 by A.Z. Zerorez Phoenix
What could we do to improve?

when making the appointment on the phone, I was told the $25 deep sub-floor pet treatment would REMOVE the urine, not the smell.my cats can still smell it if its there and we can still see the stain with a black light. I feel like we spent the money for nothing. :(

Report a concern   November 24, 2015 — Rated 10 out of 10 by Chris Bartram Zerorez Phoenix
What do you like about our products and services?

I have been in the customer service field for 20 years and my tech you sent out is top of the line. He has to be a great asset for your company.

Report a concern   November 24, 2015 — Rated 10 out of 10 by Jim Veneskey Zerorez Phoenix
What do you like about our products and services?

This was the first time I have used Zerorez and I am very pleased with the results and the entire process. Regan, your employee was professional, courteous, prompt and careful. I could not have been more satisfied.

Jim Veneskey
Gold Canyon

Report a concern   November 24, 2015 — Rated 10 out of 10 by Joy Kiviat Zerorez Phoenix
What do you like about our products and services?

The service was on time, friendly and left a really dirty floor looking great!

Report a concern   November 24, 2015 — Rated 10 out of 10 by L.J. Zerorez Phoenix
What do you like about our products and services?

techniicans are always very polite and informative.

Report a concern   November 24, 2015 — Rated 7 out of 10 by F.A. Zerorez Phoenix
What could we do to improve?

Some area looks great but other can use side more cleaning. I can see difference between tiles. I would use Zerorez again but for amount that cost can be better .

Report a concern   November 24, 2015 — Rated 10 out of 10 by Sheila Gurney Zerorez Phoenix
What do you like about our products and services?

Your employees are knologible and very friendly. We have used your service for many years and have been pleased with the result. Thanks

Report a concern   November 24, 2015 — Rated 5 out of 10 by D.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tile cleaning was poor. I had to scrub the tile after your cleaning to remove the residue. I am guessing the technician underestimated the required time and was unable to complete the job.
The carpet cleaning was very good. Next time, I will only have the carpets cleaned.
Maybe you can offer me a discount for my next carpet cleaning to offset the ineffective tile cleaning.

Report a concern   November 24, 2015 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

I like the fact that you are not putting chemicals or soap into the carpet. My technician was friendly, courteous, and quick. The carpets look great!

Report a concern   November 24, 2015 — Rated 9 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

The friendliness

Report a concern   November 23, 2015 — Rated 9 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

The lack of fumes during and after cleaning, and the service we have recieved has always been good!

Report a concern   November 23, 2015 — Rated 10 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

The carpet came really clean and it wasn't "crunchy" afterward. Many stains that I thought would never come out are gone! Your technician was also very friendly and worked efficiently.

Report a concern   November 23, 2015 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

Your technician was very nice, with a good sense of humor. My carpets got cleaner than I thought they would.

Report a concern   November 23, 2015 — Rated 10 out of 10 by N.D. Zerorez Phoenix
What do you like about our products and services?

Cleans thoroughly, dries quickly. Most important dries as clean as it looks when the technicial is finished. Rick did a wonderful job, will request him again!

Report a concern   November 23, 2015 — Rated 0 out of 10 by J.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I didn't appreciate the "upsale" on all of the areas that had spots- due to animals. I am paying you to clean my carpets for an advertised price and by the time you leave in order to do it correctly it costs me almost twice the amount thought it was going to cost. In the future try and follow the "under promise, over deliver" mantra.
And, they don't look "cleaner", and they don't smell amazing.
It wasn't what I expected at all.

Report a concern   November 23, 2015 — Rated 10 out of 10 by G.K. Zerorez Phoenix
What do you like about our products and services?

Fast, friendly, and professional service. Arrived on time. Did a good job.

Report a concern   November 23, 2015 — Rated 10 out of 10 by T.J.D. Zerorez Phoenix
What do you like about our products and services?

We are so happy we found Zerorez! This is the second time this year we have called them and may I say they are the best in the business. They are on time and very proffesional. We have two large dogs and one cat and a very busy social life with a ton of activity on our carpets. Our carpets look fantastic! Thanks again for making my holidays!

Report a concern   November 23, 2015 — Rated 1 out of 10 by R.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our floors didn't seem any cleaner after I paid you guys $150+. I understand the grout can get stained but it doesn't even look like you guys did anything. Very disappointing overall. The guy that came out said he was going to manually clean some of the grout after his machine cleaned everything (after about 30 seconds to a min he was completed, still no difference).

Report a concern   November 23, 2015 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

I loved the results. The best carpet cleaning I have ever had. Thank you!

Report a concern   November 23, 2015 — Rated 10 out of 10 by R.J. Zerorez Phoenix
What do you like about our products and services?

no chemicals

Report a concern   November 23, 2015 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

Prompt service and quality cleaning

Report a concern   November 23, 2015 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

The technician was very nice and helpful. Thank you

Report a concern   November 22, 2015 — Rated 5 out of 10 by J.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Dirty area on den carpet did not come clean and a new spot appeared. Two new spots appeared in guest room carpet. I called your office on Saturday and I am scheduled for a return visit to correct these issues on 11/30. Customer service was very helpful.

Report a concern   November 22, 2015 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

I like the pricing, the service, and both times you've come to my business the fellas that you've sent out have been very professional!

Report a concern   November 22, 2015 — Rated 10 out of 10 by Jenean McCarty Zerorez Phoenix
What do you like about our products and services?

The technician was professional and courteous.

Report a concern   November 22, 2015 — Rated 5 out of 10 by T.R.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We don't feel your system cleaned any better than others.

Report a concern   November 22, 2015 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Curteous technician very thorough. Whole experience was positive. Very informative about what to expect with the scheduling. I will use them again

Report a concern   November 22, 2015 — Rated 5 out of 10 by K.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We used you many times and would still recommend. Nick was pleasant and respectful the issue we have is that the next morning after everything was dry we noticed there are many areas that we feel the grout is still dirty. We called Sunday morning but you were closed. We hope to speak to you tomorrow, Monday morning. Again you have cleaned tile of ours before but this is not at that standard. Mike Phone number removed or First name removed Phone number removed.

Report a concern   November 22, 2015 — Rated 10 out of 10 by H.S. Zerorez Phoenix
What do you like about our products and services?

Fast with no chemical smells to bother my asthma


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