Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84569 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 26, 2015 — Rated 0 out of 10 by T.O.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The high traffic areas was still showing very dirty, radio ads claim carpets look close to new again. Refund money or come back and redo high traffic areas.

Report a concern   November 26, 2015 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

Great employee did the work! Polite and professional.

Report a concern   November 26, 2015 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

I always recommend Zerozez to all my friends and family.

Report a concern   November 26, 2015 — Rated 9 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

Your technician was on time, efficient and friendly. He did not pressure us for add-ons like we usually get from carpet cleaners. This was our first cleaning with your company and the carpet looks good.

Report a concern   November 26, 2015 — Rated 10 out of 10 by L.N. Zerorez Phoenix
What do you like about our products and services?

All seemed to work fine. Thanks!

Report a concern   November 26, 2015 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Quality of the cleaning

Report a concern   November 26, 2015 — Rated 7 out of 10 by J.L. Zerorez Phoenix
What could we do to improve?

Service was great. Didn't receive the call to say they were on their way. I also feel like my carpet smells again like before.

Report a concern   November 26, 2015 — Rated 10 out of 10 by Jim Kuzma Zerorez Phoenix
What do you like about our products and services?

The good job that you do and how clean everything is....

Report a concern   November 25, 2015 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

This tech had great customer service.

Report a concern   November 25, 2015 — Rated 5 out of 10 by D.Y. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

i don't recommendations to anybody because i might be happy with the service but they might not

Report a concern   November 25, 2015 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

No residue on the carpet and it comes out very clean.

Report a concern   November 25, 2015 — Rated 10 out of 10 by Kathy Leach Zerorez Phoenix
What do you like about our products and services?

No chemicals used. Excellent service and performance. Very nice employees.

Report a concern   November 25, 2015 — Rated 10 out of 10 by R.N. Zerorez Phoenix
What do you like about our products and services?

Your service tech, Jacob, was so very nice and explained all that he was doing. When I asked a question he answered them and did so promptly. He was very neat and when he left it was like he was not here at all. Gave me good instructions on when the carpet would be dry. All the do's and not do's.

Report a concern   November 25, 2015 — Rated 9 out of 10 by Susan King Zerorez Phoenix
What do you like about our products and services?

We had are large sectional clean, it came out exceptionally well. It dryed in about an hour as said, the technician was anal about his work, which is had to find these days. Price was a little expensive but to us it was worth it. You need to explain how large your sectional is because ours was three pieces bigger than a normal one is before you ask for a quote. Great job!!!!!

Report a concern   November 25, 2015 — Rated 10 out of 10 by F.H. Zerorez Phoenix
What do you like about our products and services?

I was very satisfied with service! Just prices were a little more than anticipated.

Report a concern   November 25, 2015 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Service tech was friendly and knowledgeable. .did a great job. .my carpets look great

Report a concern   November 25, 2015 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

The tech-Abel was very thorough and knowledgeable about all of the products and services that he was providing. He was very courteous and friendly and did a great job of explaining the process every step of the way.

Report a concern   November 25, 2015 — Rated 9 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Our carpets were fairly old but they were able to remove stains and make them look brand new again! My only concern is that initially I had also asked for a hallway at the top of the steps cleaned and was quoted based on my estimate of linear feet. I received a confirmation call requesting a return call. The second person also took the "order" and said the person cleaning would quote the area the day of. My husband walked him through the two bedrooms, stairway and hallway (only places with carpet in the house) however after the man left we realized that he had not cleaned the hallway. He did not charge us for that area however it seemed rather obvious that it should have been cleaned as well. I was annoyed because in my initial request for service I had indicated that I wanted that area cleaned. I would have thought that would've been on the work order and not needed to be requested again.

Report a concern   November 25, 2015 — Rated 10 out of 10 by Karen Mclane Zerorez Phoenix
What do you like about our products and services?

Whatever you use works really well!! Also, the technician in charge went the extra mile and my mom's carpet, upholstery and grout came out much better than I expected (since it had been 16 years since she had anything done). They were very nice and even gave me some shoe protectors to wear, until I left my Mom's. Very pleased!!

Report a concern   November 25, 2015 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

no smell fast service

Report a concern   November 25, 2015 — Rated 10 out of 10 by L.O. Zerorez Phoenix
What do you like about our products and services?

Clean, no odor . Efficient and always prompt.

Report a concern   November 25, 2015 — Rated 10 out of 10 by Sharon Parry Zerorez Phoenix
What do you like about our products and services?

Service and technician were great. Carpet and tile look great. I've never had my tile and grout cleaned. They look like new and sparkle. Thanks Zerorez. Sharon Parry

Report a concern   November 25, 2015 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

Very nice and friendly service. No crunchy carpets.

Report a concern   November 25, 2015 — Rated 10 out of 10 by Jacque Smith Zerorez Phoenix
What do you like about our products and services?

My stains got completely removed unlike the other carpet cleaning places couldnt remove them.

Report a concern   November 25, 2015 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

The system provides a deep cleaning and the carpets remain clean for a long time.

Report a concern   November 25, 2015 — Rated 9 out of 10 by A.T. Zerorez Phoenix
What do you like about our products and services?

Friendly, fast service

Report a concern   November 25, 2015 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Zerorez showed up on time (actually early) and did a great job of cleaning our carpet.

Report a concern   November 25, 2015 — Rated 10 out of 10 by Nancy Blonde Zerorez Phoenix
What do you like about our products and services?

YOUR SERVICES ARE VERY GOOD. THEY ARE PET AND CHILD SAFE. THE THEC THAT DID THE CARPET DID A EXCELLENT JOB.

Report a concern   November 25, 2015 — Rated 10 out of 10 by L.J. Zerorez Phoenix
What do you like about our products and services?

No soaps or chemicals, allergy and pet friendly, show up as scheduled, polite efficient clean English speaking knowledgable technician.

Report a concern   November 25, 2015 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Good service, good price, excellent result!


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