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based on 84569 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time arrival, friendly and knowledgeable staff, and my floors have never looked better. I had no idea my grout could be so clean. Well done.
The carpet was not as clean as I had hoped but the technician said it was do to wear. They are light colored and fairly old so I can buy that. Tile looks good. Thanks!
prompt and motivated
i have sent you two emails about the issue i have reguarding the inflitration lines and you have not replied
The cleaning is is great, but even more so the customer service and professionalism of the staff makes the whole process easy and convienant
Initial appointment turned out to be a disaster. I called to report my dissatisfaction, and another person came out who did a fine job, and satisfied me completely. Thank you for the follow-up.
Timing of when the representative comes out.
awesome great......
No soapy residue
Great service and no residue!
Trey Rogers is an extra hard worker and we were completely satisfied with his service!!
Very professional tech and environmentally safe products!
Trey was very professional and did an outstanding job.
The cleaning water is great!
Your serviceman (Nick) was very professional
Would use your company again
tech was courteous and professional. Carpet looked great when he finished. Carpet wasnt soaking wet and dried pretty quickly.
Great Job!
Excellent customer service, and my carpets look like new! Zerorez is the only carpet cleaning service I will use,and I will definitely recommend them to my friends and family.
No odor
Fast. On time. Good communication. Answered all of my questions.
It took the stains out and great customer service!
No residue. Plus, knowledgeable, genuinely efficient and couteous technician.
I didn't try any products
First name removed knew what he was doing and looks great
When we moved into our house a year ago the previous owners had the carpets cleaned, but stains and dark spots remained. We accepted them as unremovable and resolved to replace it eventually. We just got them cleaned with zerorez and they look better than when we moved in! The stains are gone without even leaving a chemical smell! Our only regret is that we didn't do it sooner!
Pay more attention to the fact that there was animals in the house and check for concerns like I had initially stated.
Brandon did an excellent job and presented himself in a professional manner.
Everything
Offer discounts for repeat customers
Clean and no chemicals.
This was my 2nd time utilizing your company. The 1st time was in May when I had my bottom house carpets cleaned. I'm afraid I can no longer recommend your company because of the inconsistent quality of service. The 1st red flag is it only took less than an hour to clean 4 rooms a hall and stairs. They literally ran through my house and didn't take the time to clean my carpet. My house did not smell clean it actually stunk and the spots were still on my carpet. There's actually an area in my bedroom that looks dingy and not even vacuumed like they missed spots! I'm overly disappointed and my only recourse is having your company redo my carpets. What if this happens again? I'm out almost $300 and left with the inconvenience of having to move all my furniture again in 6 days! Thank you Zerorez for not living up to your reputation I guess it all depends on the tech that cleans your carpet!!