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based on 84571 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very clean carpets, dries quickly, no residue.
It was very easy to set up an appointment. The technician was very efficient. He did his job in a timely manner. I was very pleased with the results.
You have a great employee in the man who did my carpet
Great customer service that is consistent each time.
The products used do an excellent job of cleaning. Pleased with the time it takes to get carpet cleaned and the length of time it takes to dry.
Deeper cleaning on the tile and grout
We liked our technician Charlie Howell. He was extremely hardworking, punctual, knowledgeable and cordial. Our carpets looked great. He did a really good job.
Jeff, the technician was prompt, polite an efficient! I He did a great job & paid special attention to problem areas. I would recommend Zerorez & plan to request Jeff next time I need service.
My carpet seems like it's new it's so clean. I'm very impressed
Great job. Thanks for waiting for me to open up.
Friendly, courteous workers. Operators do a great job and work diligently to get spots out of the carpeting. No soapy residue feeling left on the carpets.
Great service tech
Very professional service. Carpets look great. Company was good about keeping us updated to their arrival.
They arrived on time, friendly service provider and care taken to protect my home (impressed with corner wall protectors.)
Everyone is so friendly, from the phone personnel to the techs that come to the home! Techs are always professional.
Always on time - Do a great job - very personable - cost effective - Care about the people you service
I was under the impression from hearing the commercial that the carpets would get clean even if you have 10 pets. I only have one and I didn't pay the extra fee do the deep cleaning. In one of my room I noticed that the stains were still there. In another room it had a smell after it was washed. Andrew was great in telling me how much better is your company. Andrew told me that he would do his best but his assistant was the one that cleaned the carpets. Andrew did the pre-treatment for the pee stains for two of my rooms. So I really don't know if his assistant did his best when he cleaned the carpets. The carpets do look clean for the most part. However, I can only wonder, if the assistant would have gone over a few extra times over the places that it had the stains,then the stains could have been less noticeable or just gone. I do want to thank your company for giving us the military discount. It means a lot to my husband and I that there are people that do recognize the sacrifices that our soldiers make and their families make. My husband was injured while he was in Afghanistan and after 5 years our whole family is still affected. Thank you for your time for reading my note.
Very professional technicians and cleaning was phenomenal.
you did not disappoint me. I do not make recommendations to others
The products they used did very well cleaning our floors and the associates were friendly, efficient and professional.
The service tech was very good the carpets look great .
I black lighted our carpet before he came to mark any spots they need extra attention and
did it again after the carpets dried and could not see any spots.
The professionalism of your people and the fact that you do not use all of the chemicals that others use.
The service was professional and our technician was prompt and courteous! We will definitely use zerorez again.
Good people - job well done
SERVICE WAS VERY GOOD, THE TECH WAS VERY KNOWLABLE, VERY POLITE, JUST DID AN AWSOME JOB. CARPET LOOKS WONDERFUL
My carpeting is 8 years old and I don't know if it's too old to get clean, but the results were about the same as I get using my home carpet cleaner. I did appreciate the fact that they were efficient and timely, however, I didn't see a big improvement when they left.
The Carpets look so clean and brand new. I was amazed at how clean and good they look. They are old and were revived by you guys. Thanks!! The technician that came out to do the carpets were very nice, friendly, funny and concerned about pleasing me the customer and cared about all of my concerns. I give them both a 100 percent. Thanks to both of them.
Zero residue. Carpets stay cleaner, longer.
Tech made extra effort to make sure heavy traffic areas were as clean as it could be. He was very friendly and outgoing.
This was the second time I've used Zerorez. Both times I've been impressed with the caliber of employee that came to my house. Always friendly, professional and helpful. The work done each time was exceptional. I've got old and sadly neglected carpets ("white") that had suffered not only normal wear and tear, but also some staining from small children and pets. The condition to which they (the carpets) have been restored is always very impressive. Zerorez makes me feel guilty to walk on the carpet after each time they've been cleaned. Understandably I can't say my carpet now looks "like new", but certainly I no longer feel ashamed of my carpets after they've been cleaned.