Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84571 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 10, 2015 — Rated 9 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Competence of people and the quality of the job they did.

Report a concern   December 10, 2015 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

I love the end result! My carpets look fabulous. The on-site staff was also terrific.

Report a concern   December 10, 2015 — Rated 6 out of 10 by K.A.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I've had your company out before and loved the job they did. This time the carpets still had a few marks on them. The tile did not get as clean as it had last time, mostly talking about the grout. He didn't seem to take much time on the tile and left it completely soaked. I had to towel dry the whole floor myself, especially since I have dogs and did not wanto slip.

Report a concern   December 10, 2015 — Rated 10 out of 10 by Abby Bickler Zerorez Phoenix
What do you like about our products and services?

Carpets dry fast and doesn't leave a weird smell in the house

Report a concern   December 10, 2015 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

Excellent service and products, worth it! Very happy

Report a concern   December 10, 2015 — Rated 5 out of 10 by A.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Wasn't any different than any other carpet cleaning company. Carpet looks a bit lighter but nothing like I expected from your ads

Report a concern   December 10, 2015 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Carpet is clean, fries quickly and is not "crunhy" when dry. Technician was courteous, thorough and did not mess up wood floor in entryway.

Report a concern   December 10, 2015 — Rated 9 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Good service. Friendly workers.

Report a concern   December 10, 2015 — Rated 10 out of 10 by C.B.T. Zerorez Phoenix
What do you like about our products and services?

Quick scheduling and the carpets looked fantastic.

Report a concern   December 10, 2015 — Rated 10 out of 10 by Shannon Irvin Zerorez Phoenix
What do you like about our products and services?

My carpet looks new again!

Report a concern   December 9, 2015 — Rated 10 out of 10 by Vanessa Carley Zerorez Phoenix
What do you like about our products and services?

The technician was awesome!! Very friendly and helpful. The carpets look and feel amazing. I will definitely use this company for many years to follow and recommend your service to my family and friends. Thank you 😀

Report a concern   December 9, 2015 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

We have used Zerorez for the past three years and are pleased with the results.

Report a concern   December 9, 2015 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

Prompt, professional and friendly service

Report a concern   December 9, 2015 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

All I need to know about your service is that my wife was very impressed with your technician and smiling when I asked about the floor cleaning. You know what has been said..."If momma isn't happy, no one is happy...if momma is happy, then everyone is happy!"

Report a concern   December 9, 2015 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

That you don't use chemicals and the service man was very nice and polite

Report a concern   December 9, 2015 — Rated 0 out of 10 by A.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

too much sales pressure, felt ripped off and badgered about buying more. my plan was $150 and it was $300. not fun at all

Report a concern   December 9, 2015 — Rated 10 out of 10 by V.S. Zerorez Phoenix
What do you like about our products and services?

Timely, friendly, effective and reasonably priced.

Report a concern   December 9, 2015 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

The tile cleaning was fsbulous. However, the biological agent used to deodorize the carpet did not work. We subsequently had to purchase another product to resolve the issue.

Report a concern   December 9, 2015 — Rated 10 out of 10 by Rick Carlson Zerorez Phoenix
What do you like about our products and services?

Have already! Robert Holt did a great job. My wife's very expensive Persian rug and the carpets in our bedroom have never looked better.

Report a concern   December 9, 2015 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

It really cleans good

Report a concern   December 9, 2015 — Rated 10 out of 10 by V.N. Zerorez Phoenix
What do you like about our products and services?

My carpet was very dirty after having six great-grandchildren (and their parents) here for Thanksgiving. The carpet looks great. Just hope I can keep it looking good for a while.

Report a concern   December 9, 2015 — Rated 9 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

quick and professional.

Report a concern   December 9, 2015 — Rated 5 out of 10 by S.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I hate to say we were disappointed, because the customer service was above and beyond what we expected! Jake, our service tech was AWESOME! Very nice, very professional. I realize that some of the stains we had were old, and already set in. However I did expect the carpet to come a little cleaner than it did. One spot in particular seems worse now than before. We paid $281, which is more than we've ever paid for carpet cleaning, so we just expected the carpet to look a little better. I know that Jake did the very best that he could and we in no way hold him accountable for anything.

Report a concern   December 9, 2015 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

They always do such a great job cleaning our carpet. It looks amazing!

Report a concern   December 9, 2015 — Rated 7 out of 10 by D.W. Zerorez Phoenix
What could we do to improve?

I would have liked to have known the cost up front

Report a concern   December 9, 2015 — Rated 10 out of 10 by N.L. Zerorez Phoenix
What do you like about our products and services?

My carpets and tile look brand new. I didn't like the tile in the house I just purchased, but now I love it. Thank you!

Report a concern   December 9, 2015 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

We liked the fact that you don't use soap in the cleaning process. Carpets & flooring dried fast & look great. Travis Nielson did a fabulous job, very, very nice & respectful young man & very knowledgeable about your product. We will definitely use your services again & hope in the future if Travis is still with you he will be the one to clean our floors. He definitely reflects a positive for your company.

Report a concern   December 9, 2015 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

The carpets dried very quickly, Kevin was awesome!

Report a concern   December 9, 2015 — Rated 10 out of 10 by S.O. Zerorez Phoenix
What do you like about our products and services?

The technician was on time, and explained the charges before starting to clean. My carpet turned out great!

Report a concern   December 9, 2015 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

The process was completed in a timely manner and my carpet was soft and odor-free as advertised.


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