Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84571 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 9, 2015 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

I was very pleased that the tech was able to come early.He was very helpful with moving my bed to clean under it.I would highly recommend zerorez and this tech to my friends and family.
Jim Last name removed.

Report a concern   December 9, 2015 — Rated 10 out of 10 by R.J.N. Zerorez Phoenix
What do you like about our products and services?

Excellent customer service! Representatives were honest and up front on pricing, no surprises for additional charges upon cleaning. Outstanding service overall!

Report a concern   December 9, 2015 — Rated 5 out of 10 by M.Z. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpets still have crunchiness but your service guys were friendly and knowledgeable

Report a concern   December 9, 2015 — Rated 9 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Straight forward

Report a concern   December 9, 2015 — Rated 6 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpets look great! And the representative that cleaned my carpets and upholstery was very professional and knowledgeable, but I expected my upholstery to come out looking much cleaner than it did. I actually believe I could have done a better job with over the counter cleaner and a scrub brush, plus I would have saved $260! That's how much I paid to have my couch, recliner and dining room chairs cleaned to look just similar as they did to start with.

I wish that I was told that it would be a waste of my money.

Report a concern   December 8, 2015 — Rated 4 out of 10 by R.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Maybe my expectations were just too high.

Report a concern   December 8, 2015 — Rated 10 out of 10 by Francene Guenther Zerorez Phoenix
What do you like about our products and services?

stand behind your name. Good to work with.

Report a concern   December 8, 2015 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

You are thorough and on time

Report a concern   December 8, 2015 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

No chemicals and very friendly staff.

Report a concern   December 8, 2015 — Rated 9 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

working together to complete the cleaning project.

Report a concern   December 8, 2015 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

The fact that it is completely Green and my carpets don't "crunch" after they dry. They stay cleaner longer and fresher as well. I have pets and Zerorez has always gotten out every stain.

Report a concern   December 8, 2015 — Rated 10 out of 10 by Deb Cornwell Zerorez Phoenix
What do you like about our products and services?

Anthony was very professional & when I told him about my new home, suggested services I could use. Thank you!

Report a concern   December 8, 2015 — Rated 4 out of 10 by J.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Call me before starting your service. I received a voicemail from your tech telling me what he already cleaned. I was told a tech would call with a quote before cleaning, but didn't. I even had to call customer Svc to check on arrival time. I didn't have as much money as I thought I did and would have had only the rooms cleaned, instead of the rooms and the stairs. I was not given the opportunity to change my request. I ended up spending more than I really had. I was disappointed.

Report a concern   December 8, 2015 — Rated 9 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Everything. Nice people and good job done

Report a concern   December 8, 2015 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Your representative was very knowledgeable and helpful.

Report a concern   December 8, 2015 — Rated 10 out of 10 by S.E. Zerorez Phoenix
What do you like about our products and services?

looks great!

Report a concern   December 8, 2015 — Rated 10 out of 10 by H.K. Zerorez Phoenix
What do you like about our products and services?

That it is done without chemicals. Friendly, knowledgeable staff

Report a concern   December 8, 2015 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

no chemicals, quick dry time

Report a concern   December 8, 2015 — Rated 10 out of 10 by K.Q. Zerorez Phoenix
What do you like about our products and services?

On time and great job

Report a concern   December 8, 2015 — Rated 0 out of 10 by K.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My chairs don't look any better than before you cleaned them

Report a concern   December 8, 2015 — Rated 10 out of 10 by M.A. Zerorez Phoenix
What do you like about our products and services?

After my first review a representative from Zerorez contacted me about my review. The representative wanted to improve my previous experience. Zerorez sent another technician out to reclean my carpets and now they look amazing. This time around I would definitely recommend Zerorez.

Report a concern   December 8, 2015 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

rapid cleanliness

Report a concern   December 7, 2015 — Rated 5 out of 10 by C.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I used to recommend your company highly. I have used Zerorez or many years and was always amazed at the result from the cleaning. I know my carpet in this home is old and is very dirty so it is difficult to have it look good
following the cleaning, but my husband rented a carpet cleaner from Safeway the following day of our recent appointment to clean the upstairs. We have also rented it before to clean the down stairs, but this time decided to have your company come and clean because I worry about my husband's health. I have to say in all honesty that there is no difference between having you clean and using the machine rented from Safeway. if anything it is better because he changes the water often so the carpet ends up looking brighter and cleaner. I am sorry to report this, but it is true. We have decided to just rent the machines from now on or even give another company a try. You will notice on our last report from your service that there were grease and dirt in one of the rooms that was cleaned. Those actually came out but the rest of the carpet just looked dingy. Sorry, Name removed

Report a concern   December 7, 2015 — Rated 10 out of 10 by H.K. Zerorez Phoenix
What do you like about our products and services?

No harsh chemicals

Report a concern   December 7, 2015 — Rated 10 out of 10 by A.Y. Zerorez Phoenix
What do you like about our products and services?

GREAT CLEANING JOB, COURTEOUS, GOOD PRICE, EFFICIENT, AND FRIENDLY. I HAVE ALREADY RECOMMENDED YOU TO A FRIEND. I WOULD MAKE ONE RECOMMENDATION, AND THAT IS, I WOULD HAVE YOUR TECHNICIANS WEAR COVERINGS ON THEIR SHOES. THANKS VERY MUCH---First name removed

Report a concern   December 7, 2015 — Rated 5 out of 10 by D.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Was not impressed with cleaning

Report a concern   December 7, 2015 — Rated 10 out of 10 by Pam Booth Zerorez Phoenix
What do you like about our products and services?

Excellent!

Report a concern   December 7, 2015 — Rated 10 out of 10 by N.F. Zerorez Phoenix
What do you like about our products and services?

I like that the carpet always looks new again but I didn't like that the technician this time around was not very friendly and he did not clean the perimeter between the carpet and tile areas as clean as before.

Report a concern   December 7, 2015 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Timely and efficent

Report a concern   December 7, 2015 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

I forgot my technicians name, but please figure it out and let his manager know that he was very professional and made several very good recommendations.

Thanks,

First name removed


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