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based on 84582 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Chemical free
very happy with the service-the technician did a greatjob!
On time and very professional employees. I truly like the services provided.
Wonderful service. Our service person was extremely thorough and professional.
GREAT PRODUCT, GREAT TECHNITIONS. CARPETS ARE CLEAN AND SOFT
Excellent service. Very thorough. Techs are always very friendly, and informative. Albert was so wonderful!
You didn't measure the rugs you assumed my measurements over the phone were accurate. More importantly when I called I said that we have urine stains and you gave me the confidence that you could remove them. None of them were removed
Your service team. Always have a great work ethic and great personality.
Carpet cleaning
My carpet was still very wet after 17+ hours. I sent Zerorez an email this morning with no response as of now.
I was very pleased when I called to make the appointment, the gal answered all my questions and gave me an estimate which was spot on. The company called, as promised, 2 days before to schedule my service, it was on Fri between 8 - 10 AM. Fri morning they called to let me know the tech would arrive within 15-20 mins. Luis was the tech and he covered everything thoroughly before he started the work. He was pleasant, answered all my questions and then got straight to work. He worked hard for the next 4 1/2 hours. Everything turned out great and YES, I would like to recommend Zerorez. The customer service was awesome, especially Luis. When I book my next service I will ask for him! My carpet had issues with pet urine, and I had it pre-treated and it came out like new. The remainder of the work was tile and, again, I had some pet problems. I am very pleased with the way it all turned out and will probably have them come back to do the rest of the house! :)
My carpet looks amazingly clean :)and the gentleman who did my carpet was very help and knowledgeable about the product and gave me some tips,I would never figured out on my own. He was very respectful and friendly. I am and will always be a customer of yours. Thank you and God bless.
Alex was on time, and did a great job on all three rooms!
It just works, simple as that!
Very pleased with the service. Anthony was honest and helpful and he did a great job on the carpet and area rug. Would highly recommend to family and friends.
The carpet is cleaner and not full of soap compared to other services or my home rugh cleaner
Service is very good & product seems to do a good job.
It really deep cleans our light color carpet back to the original color and pile height. They look and feel like new again being
that they are 14 years old. The service Tech. thought they were only 2 yrs old,thanks to several Zerorez cleanings.
We also had some high traffic area Tile cleaned and sealed. Tile surfaces with excess sealer and tech foot prints in that sealer
required removal with Lacquer thinner on my part. All in all everything looks great,the Tech was super nice and a hard worker.
We look forward to using Zerorez again.
One day after having our carpets cleaned our dog had a small per accident on the floor. After cleaning the accident, the towel was covered in dirt as well as urine. I fee like the cleaning was not very good since the towel came away so dirty.
Informative staff.
Charging me for an environmental fee, when you dumped your waste tank on my property takes allot a nerve. I should be billing you for the environmental fee you collected from the previous clients, when you chose to dump their waste on my property! Please process refund without delay.
No chemicals! Just water! But still very effective!
quality friendly efficient
I like how clean the floors are and no residue left in the carpet. The guy that came out did an excellent job.
Great employee did a very good job. Very professional!
Jake did a nice job but on two of my chairs I'm not pleased with the way they turned out. There are streaks
Our carpets look great! Very professional service - Luis went above and beyond to explain the process and recommend treatments specific to our needs.
Great service! Highly recommend!
Al was very friendly, courteous, respectful and went the extra mile. Great job. Love the products and the no residue.
That there is no major chemical used. I have pets and a grand daughter