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based on 84582 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The products work very well. The people are great!
The technician was friendly and the service was quick.
Good Communication. Good Work.
Friendly staff, professional
This was my second time having them come to my house. The first time was good, the tech did a pretty good job. However this time he did and amazing job. My carpet in my living room looked like new.
The experience was great, very friendly and professional. The carpets came out beautiful for as old as they are.
Steve was very friendly and knowledgeable. He was able to get out stains that the previous carpet cleaner could not. There was also no smell and carpets look like new. I heard about Zerorez from JohnJay and Rich on Kissfm every morning raving about them and they were right!
Great service and the rugs now are so much cleaner. Our tech, Sean was very professional and provided us with tips on how to maintain the appearance of the rugs.
Quality of process and service.
matt was awesome ,nice person and he did a great job on my carpet keep up the good work
I have used your services two times. In both cases, the technicians were courteous and professional. They took the time to answer questions and took pride in doing a great job. The empowered water does an amazing job. Thanks for being a great company!
The product and the service were excellent!
The service was amazing and the results were even better!
Natural...no chemicals
The tech was very polite, and the service was great. The carpets came a lot cleaner than I expected!
Carpets look great! Service tech was professional, clean and skilled. We wanted to give him a tip, but he refused telling us the company does not permit tipping, we felt that demonstrated integrity and he should be acknowledged for this.
I prefer not to have the tech push me to add more areas to be cleaned. (I hadn't prepped the other parts of the house and wasn't inclined to have un-vacuumed areas cleaned). Also disappointed we weren't left booties, nor advised how long to stay off the carpet.
Cleaned my floors so well.
Quick and efficient service. The difference is very noticeable and drying time was short. Outstanding customer service from beginning to end. Will definitely be a return customer.
No sticky carpet. It's so soft rebarefoot. The two people we're very professional.
Works great and technicians are courteous and professional.
Excellent customer service and the cleaning was amazing!
Nice technician!
My carpets looked great when they were done. My tech was so nice and answered any questions I had.
The product is terrific because it's simple and can be used anywhere. There's no smell, no residue. I couldn't be happier. Casey did a wonderful job eliminating some problem areas, and that was a bonus. He took extra care, showed me what NOT to do, and gave me advice about how to possibly get Zerorez come to where I have carpets that need cleaning in another state. All in all, it was a 10+ experience.
Improvement in training to schedulers giving estimates. I understand what an estimate is. However, my estimate was $259 for tile cleaning and I ended up paying $415. That is a huge difference. More questions need to be asked to determine the size of the rooms or areas etc. Thinking back, I was never asked the square footage of my home. If someone isn't sure, scheduler could be trained how tell client how to measure so it would be more accurate. If trained properly, I would think that would help to determine an area's size that is to be cleaned. In fact, I have a carpet cleaning upcoming on Feb 26. Not sure I trust the estimate given. Will be calling to discuss. Also, sealant has terrible odor. I have very bad lung issues and on oxygen. Couldn't hardly take it and had issues breathing next day. Should be warned about that as I didn't think about it. Otherwise, great service, tile is extremely clean now especially the grout. Was surprised it came out as well as it did. Thank you.
The technician was very friendly and fast! Great customer service and I appreciate the call ahead.
Your technician was polite, helpful, and efficient. For a change, our carpets were not soaking wet and smelly. Your product is definitely superior to other carpet cleaners we have used. Thank You!
Unbelievable!!!!
Aaron was very professional and very knowledgeable on what needed to be done and recommended the appropriate products/services.
It's works! Great customer service and friendly technician!