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based on 84584 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time fast and friendly.
I like that you don't use soap.
no smell
The Zerorez Service Rep was extremely efficient, informative and professional. I would highly recommend
Zerorez and definitely use their service for any of my carpet cleaning needs in the future.
What others have tried to clean but didn't Zerorez did! Very pleased with the job, well done!
The service person did leave several gouges in the wall of our family room. I'm not sure how to improve that.
Its very effective
How professional he was and the use of wall guards was great.
Will use you again
Workers are very good of what they do
the technician did a great job. We couldn't be more happy.
Your service was excellent. The technician that came was very polite, clean, and quick. The staff over the phone was also very nice and accommodating. It only took two days from calling to set up appointment to having someone in my home doing an excellent job.
I have only used you for area rugs that I drop off and pick up. However, all my experiences have been very pleasant and efficient. Susan is a fantastic customer service rep.
awesome tile cleaning and you revived my old carpet
Very clean excellent!!!
Anthony was the technician and he was very good and very friendly.
Everything was awesome
Grout wasnt as clean as I wanted.
Excellent service, prompt and professional through and through.
Super easy scheduling. The call before arriving was great! Time spent was as predicted. Working to get out here on a Saturday to reduce disruption to office staff was outstanding!
Very professional and the carpet looks great!
The service was very fast and efficient. My technician, Alex, was fantastic. Super friendly, helpful and knowledgeable.
The technicians were on time, speedy, and friendly. However, I think it is a misrepresentation to call it tile AND grout cleaning. Certainly the tiles are cleaned but NOT the grout. Also, only the parts of the floor that the big cleaning machine can reach are the only tiles that will be cleaned. After the techs left I had to go around and finish cleaning the floor myself, around the front of refrigerator, dishwasher, and behind toilet, these smaller tile areas are not touched at all. Also, I found pieces of my bathroom baseboard strewn all about where the big cleaning machine had actually torn apart my baseboard leaving me no choice but to now replace the baseboard today. I don't like leaving negative feedback for anyone, your company cleaned "most" of my tiles, but in this case it's just disappointing that if I need the grout cleaned too this is not the company to call.
Prompt and did a great job
Very professional, quick, friendly, with really clean carpets.
The cleaning is great and the person performing the work is very professional and helpful.
the fellas at come out to do your cleaning did a very nice job very professional I was also very disappointed in the fact that if the spots that I have returned there's an extra charge for it $25 a spot in the near future to come back out the lady that talk to me on the phone says if I told her there was a spot there at three weeks later like they usually return that they would come out and redo it when they get here I find out that there's an extra charge for it at a later date I was very disappointed in that
No chemicals!
Minimum to come out was $133.00. I has big spot of black nail polish in my carpet was really nervous it would not come out. Spoke to office staff they explained policy about how they will try and use all that money on cleaning what ever is needed. Which was great!
Scott was awesome. He came same day I called. He arrived on time and called 20 min. before he was to arrive. Company has great communication with customers.
Scott had great sense of humor. He wowed me with getting the polish out. Then said I still had money left over to do the stairs and oh by the way he would do the hallway for free. Super happy with whole experience. I felt like Scott wasn't there to work an 8 hour shift he cared about the work he did and had fun doing it. Then I asked for prices to do the rest of the house. Prices are very reasonable. Thanks again!!!!
The end results and customer service
Quality work, friendly & knowledgeable technician