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based on 87357 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No toxic chemicals used. Gets most stains out
prompt and courteous dried in no time not like others with all of the soap they may use
No odor. Treatment lasts a long time. Knowledgeable staff.
They work better then I've ever seen carpets cleaners work!
You preach about the water you use and it seems to be not working when you finish the job it looks good and great but when it dries that's when the stains really come back
The technician shared good information and was very friendly.
The carpet came out looking great.
We did have one question.
The carpet was slightly "crunchy" afterwards and we were told it should not feel crunchy after the treatment. Is that normal?
I have used Zerorez twice and both times I was disappointed in how little my carpet improved after the cleaning. It just doesn't seem like an effective way to clean carpets.
Call to let customer know that tech is running late.
Price too high
on time good people. a little sloppy with the protector ret hose had to clean hallway and foyer, many water spots.
My carpets look like NEW! (They are 15 years old.) Your technicians are courteous & knowledgable and very efficient.Hayden, out technician this time did an exceptional job! We could not be more pleased! We will request him from now on.
I also use your Zerorez empowered water all over my house. My porcelain tile floors shine like mirrors and my granite countertops always sparkle!
Thanks Zerorez!!!
Price (we are in our mid-80s) and you have done a super job every time you have been here. The young man who was here is super, super - don't let him go! First name removed
Its was quick and easy only a couple of hrs until all was dried
Carpet cleaning
By the time special fees are added,your fees are higher than most companies.
Your business does a good job, nice guys who have come to our place, let us know when for sure they will be there and the carpet looks good and dries quickly. I have had Zerorez several times and will continue using them and would have no problem recommending you to anyone else.
The hot hose line was laid across my lawn and burned a nice line straight across my yard. I would say a simple stake that line could be placed on would prevent this (or something similar).
My carpets were so clean and the technician who did the cleaning was wonderful...
I really liked the fact that its mostly water with a cleaning agent. No severe chemicals especially proven by the drying process there is no "hours of smelling chemicals", Carpet dried quickly. While my tech was cleaning the carpet I noticed there was NO brushes or scrubbers tearing at my carpet fibers, and with each pass you could visibly see the carpet being cleaned! Being the first customer of the day my Technician showed me a sample of the water from the tank, My God I really didn't think my carpet was that dirty!!! The BEST part is my Technician Alex. He was Friendly, courteous, answered questions without a huff or attitude, having dogs he sprayed any spots pointed out and made a point of going over those spots until gone. Then he had me go around and make sure every thing was perfect and to my liking before putting equipment away! Afterwards he wiped around the tile and carpet area and where the hose left small leaks and THEN Dry Mopped my floor!!! That Young man is an Asset to your business. Next cleaning I want Him! Thank You Zerorez and Alex for a Great job WELL DONE. Frank Williams
Lack of soaps and chemicals.
Did a great job
You didn't disappoint, you just didn't do anything out of the ordinary and my carpets don't look any different.
Pretreat stains or scrub stains better. Wasn't impressed this time
I had a filthy carpet with pet stains and odor. The furniture also had pet stains and odor. I really didn't think they would ever be clean and odor free again.Home cleaners had not done a very good job.
wow, was I surprised! Alex Ayala and your magic water made miracles! Everyone that has seen the "new" carpet and furniture are absolutely amazed that any product could clean up the mess the 4 dogs have made. I will now call you on a routine basis.
It was quick and didn't smell bad...no harsh chemicals
We were so impressed with our carpet tech. He was so professional and very knowledgeable about the products. He answered all of our questions. His work ethic was beyond reproach. We would reccomend him and Zerorez to any of our friends.
Prompt , efficient, good work.
Our technician was awesome!!! Thank you so much!!!
Awesome customer service!
The office called an hour before and said their man was running ahead of schedule and could come early if i was ready. I was ready for him with the furniture moved. He showed up 10 minutes later. Kevin was great, very informed and helpful. Focused well on his job and completed in the expected time