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based on 84589 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was great. Tech was friendly and did an awesome job.
I love the products and I have a dog that is allergic to everything and she does
not scratch as severe as with other rug cleaning companies.
The entire process is so consumer friendly. Andrew did a great job and my carpets look brand new and feel clean...no residue or stiffness:)
I've used Zerorez for several years now. This time I was not happy with the results. The carpet feels rough - not sure what happened this time. Already looks dingy. Also I recommended your firm to my friend Jan Craig. She made an appointment at the Home Show. I had a $50 coupon from you that you sent me to give to a friend. I called your office to make sure Jan could use it and you said yes. You cleaned two bedrooms and cleaned a small den that had an area rug in it and the tech just cleaned around it and didn't get all the spots cleaned by the couch!! The tech said she couldn't use the $50 because she already had a discount- however you charged her $143. She won't use you again.
I initially made my appointment online. When I was contacted to confirm, I moved the appointment to the next day due to some developments in my schedule. I was subsequently contacted at least two different times (maybe three) to confirm my appointment. I appreciated the follow through but actually gave feedback to the associate on the last call that it was excessive and somewhat inconvenient for me because it was requested that I call back to confirm my appointment after each call (they left voicemails). After all that I received another voicemail the day before my confirmed appointment letting me know the associate would be at my house in 20 minutes to clean my carpets. I tried calling back (during business hours) and received the after hours voicemail. I frantically began moving my furniture by myself as my husband was not home. I also have newborn twins so it was extremely inconvenient. The associate acknowledged there were issues with my appointment and offered to come back the following day. Since I had already started moving the furniture, I went ahead and had him clean the carpets. My husband called to complain and was told we had the option to reschedule and didn't so we would not get a refund. To make it better and for me to refer anyone to you, I would expect another cleaning (comparable amount) free of charge.
No chemical odors and courteous and efficient technician.
Excellent cleaning of the carpets. On time service. Professionalism. Good communication.
Cleanest carpets ever
On time, competent service. good results on our carpet.
The technician was on time. Well, actually early, but I received a phone call first to make sure this was OK. He made sure he understood what I wanted done, and suggested add-ons, but wasn't pushy. I like that he protected the wall corners from hose marks.
My floors were made cleaner than I thought possible, my grout is back and my tiles were sealed.
Very pleased. My Persian rugs are bright and soft again.
I thought the grout was going to be scrubbed a bit more. Overall the cleaning was good, there were just a few spots that should have been able to come up with a little more attention.
My quote was not close to the end amount. That was a little upsetting and the carpet kinda smells a couple days after
Friendly technician! He was efficient, and explained what he was doing. Price was competative as well.
Affordable and nice clean carpets with no soap.
Best!!!
Brian did a fabulous job! the carpet on the condo was super worn .. I never expected them turn out so well!!
The technician was polite and very professional. Carpets were cleaned that I thought would never be cleaned. Great job
Speed of service and quality of service
carpet dries very quickly, and cleans with only water
Kept me informed of timing ahead of my appt and no sticky stuff left on my carpets!!!
I feel as if the treatment of the carpet could of gone another round rather than just one time just to make sure their wasn't any spots that were missed
Your wonderful technicians like Christian
It seems to do the job and a very professional way!!!! Thanks
My carpet looks awesome.
You do a GREAT Job-carpets look almost new! Abel and Robert were very thorough and polite-
Everything, Outstanding job.
Love the fact that no harsh chemicals were used to clean my carpets. Very professional and friendly service. Will definitely be using them again!
I wasn't too satisfied with the normal walk area results, I have had other companies that were able to o a better job on these stubborn areas.
The tech was very clear about what was possible and what wasn't. He was professional, prices were reasonable and work was completed quickly! Very happy with the results!