- Phone: (480) 507-2419
- Visit Website
based on 87357 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service tech was great. And the process is much better then traditional carpet cleaning.
professional and friendly, prompt.
Casey did amazing job cleaning our carpets and area rugs! We will use your services in the future.
The carpets were cleaned but they didn't turn out as expected. Certain stains are still visible and the carpet is crunchy. They were soft prior to the cleaning. The associate hit a frame on the wall which fell and broke. He apologized but offered no options to take care of it or replace it, nor discuss a process that is needed to inform Zerorez of damage. The associate was a nice individual, I just wasn't impressed with the outcome,
I like the Power water, the professionalism of your carpet cleaners, the way the carpet looks after being cleaned. Thank you.
Very personable, on time and very courteous personnel.
We had Zerorez services for most of our tile flooring. Two different tech's and times. First tech didn't do a very good job. Second tech (Robert) was great. The scheduling for the redo stuff was not good. We had some problems getting Robert out.
The fact that the rep made sure I was happy with results
Services are always great & love how my carpet never feels crusty after being cleaned.
I fell it was a little rushed this time. They did a good job, but not as good as the first time. My carpet is old, so I guess they did the best they could.
We were very happy with the results and the technician and feel that your pricing is very reasonable
When I caled to make the appointment, I was given a quote. When it came time to pay, it was almost double. I feel that the tech should have told me about the price increase before he started. I would have decreased the areas being cleaned instead of blowing my budget :(
This is my second personal experience with zerorez. I was absolutely thrilled with our first cleaning two years ago. Last week's cleaning was sub par. Maybe it depends on the technician? Our technician was professional and prompt. And he got the carpets fairly clean. But before he left he set up a big industrial fan in the living room, pointed it directly at the fireplace, and turned it on. As you can imagine, soot from the fireplace blew EVERYWHERE. It was all over the entire living area (all three rooms that were cleaned plus all the hallways). All of that ash sitting on wet carpet. It was awful. My house was completely clean when he arrived, and when he left I had wet floors covered in soot. I was disappointed in what was truly a rookie mistake. A mistake I had to clean up the next day once the carpets had dried. I vacuumed couches, shelves, and everything else that had gotten in the way of the fan. The carpets looked decent once they were dry (and revaccumed), but they have a crunchy (and in some areas, "sticky") feeling to them. This time with zero Rez was nowhere near the level of performance the first time around. I don't know that I'll be using your company in the future.
Everyone I spoke to was friendly, the technician (Kevin) arrived in the window, worked in a timely manner, and he really did get the dog pee spots up! I can't see them with the black light anymore! I never thought that could actually happen. I am thrilled with this last service I had!
everything....billy was awesome.
the product works fine. I don`t like the way you charge extra for another room just because there is a wall between them and both combined are less than 250 sq.ft.
zero residue!
Very friendly, informative and did an incredible job on my carpets! Will definitely use again and recommend. Please start accepting Amex though!!
Your techs are super!!!! Also they are very informative and efficient.
The even better part is that the carpets are clean again!!!!
Name removed
,
,
Carpet just looked like a vacuum had been run over it. Nothing you can do to remedy the issue, I moved out of the apartment.
You were onetime, efficient, priced fairly, and the carpets are clean!
I like that they were green friendly and your service guy Peter was very nice and quick he even gave me a quote for my tile
Very professional; Prompt
Easy to get quoted, quick to schedule, and quality of work was excellent.
no soap cleaning. Your technician was very professional and courteous. He wore covers on his shoes
Excellent job and got the dog stains out. Friendly
My carpets look great and the serviceman was very knowledgeable when I asked him questions.
Fast, efficient, affordable & no residue!!
I'm indifferent. The service was good. It was hard to tell how carpet was going to look till after it completely dried. Once it dried there were definite spots that I anticipated would have cleaned out better -- or at least lightened.