Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84589 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 4, 2016 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

Luis was awesome, very thorough. My carpets look great again.

Report a concern   April 4, 2016 — Rated 10 out of 10 by Colleen Shumway Zerorez Phoenix
What do you like about our products and services?

Christian was great. Very friendly and did a great job on the carpets.

Report a concern   April 4, 2016 — Rated 9 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

The young man was very professional; What I did not like is it took over 24 hr for the carpet to dry.

Report a concern   April 4, 2016 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

Scheduling was easy and you were on time. The technician was courteous and professional. The carpets turned out great.

Report a concern   April 4, 2016 — Rated 10 out of 10 by Peggi Peaslee Zerorez Phoenix
What do you like about our products and services?

Our floors are always teh cleanest when we use your services and the staff is professional

Report a concern   April 4, 2016 — Rated 10 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

Making the appointment was very easy to do!
The technician Anthony was very professional and friendly as well.
First name removed

Report a concern   April 4, 2016 — Rated 10 out of 10 by Teri Ryan Zerorez Phoenix
What do you like about our products and services?

We were extremely happy with the results. The carpets were beautiful and looked better than I expected. The only thing I was told would happen but didn't was I was informed that I would receive a call or text the day of informing me when the tech would arrive but I didn't. I did get the call 2 days prior giving me a time frame, but not the call the day of. Otherwise, I was extremely happy with the service, and in the grand scheme of things, we were prepared for the time so it really was not a huge deal.

Report a concern   April 4, 2016 — Rated 0 out of 10 by B.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

No Stains were removed. Carpet looks just about the same. very Disappointed. I wish i could get a refund.

Report a concern   April 4, 2016 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

no residue, and awesome associate how cleaned my carpet.

Report a concern   April 4, 2016 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

The carpet in this building is old. Your product restores new life into it.

Report a concern   April 4, 2016 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Nice guy, Jake gave me all the information on how the process work.

Report a concern   April 4, 2016 — Rated 10 out of 10 by V.K. Zerorez Phoenix
What do you like about our products and services?

Luis was extremely professional. He did a thorough job both explaining everything, and cleaning the carpets. He is a very nice, mannerly, thoughtful person!!!

Report a concern   April 4, 2016 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

fast and effecient

Report a concern   April 3, 2016 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Carpet is very clean. Serviceman is very professional and friendly.

Report a concern   April 3, 2016 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Fantastic service, great results.

Report a concern   April 3, 2016 — Rated 0 out of 10 by M.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

First of all I was given a price on the phone when the guy got there he started running the price up to a price that was unacceptable he then called the office and said he was doing the price wrong. So after he steam cleaned all the tile it just did not clean up like I have hoped after he left I pulled a brush out and was able to clean areas he could not and other area picked with a fingernail to get clean just not sure he new how to operate the equipment I do believe I could of done muçh better I do not believe I got my money worth

Report a concern   April 3, 2016 — Rated 10 out of 10 by G.L. Zerorez Phoenix
What do you like about our products and services?

The tech was on time and did a First name removed Job for me. I am a repeat customer and will recommend your services.

Report a concern   April 3, 2016 — Rated 10 out of 10 by H.L. Zerorez Phoenix
What do you like about our products and services?

The carpets cleaned up nice.

Report a concern   April 3, 2016 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

the technician was friendly and knowledgeable.

Report a concern   April 3, 2016 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Customer Services was great. Product didnt seem any different

Report a concern   April 3, 2016 — Rated 5 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician was excellent, could not have been better. In fact, I would rate him a 10. The folks I dealt with on the phone from the office were very good and professional. BUT, the end results were simply not worth the above market charge.

Report a concern   April 3, 2016 — Rated 10 out of 10 by A.A. Zerorez Phoenix
What do you like about our products and services?

Easy to understand, technician was personable and professional, and did a great job in a quick time.

Report a concern   April 3, 2016 — Rated 5 out of 10 by R.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was great and I was really happy with how clean the carpet got, but the carpet was still crunchy which your ads say it won't be because of the empowered water. And it's not due to too much cleaner because the two bedrooms were crunchier than the living room and the living room was the only room that had any spot remover put on it.

Report a concern   April 3, 2016 — Rated 9 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Very professional service. The service technician was very friendly and did a great job. Carpets did take longer than expected to dry completely.

Report a concern   April 3, 2016 — Rated 10 out of 10 by Dawn Weitzel Zerorez Phoenix
What do you like about our products and services?

Great service and friendly technician. My carpets look wonderful. Thank you.

Report a concern   April 3, 2016 — Rated 9 out of 10 by A.A. Zerorez Phoenix
What do you like about our products and services?

I would you zerorez for now on and have other people

Report a concern   April 3, 2016 — Rated 10 out of 10 by M.I.M.G. Zerorez Phoenix
What do you like about our products and services?

Very convenient, minimal intrusion for daily business...quick and clean

Report a concern   April 3, 2016 — Rated 10 out of 10 by W.G. Zerorez Phoenix
What do you like about our products and services?

Devin was so informative and kind. He did a wonderful job and I can't say enough about him and your great company.

Report a concern   April 3, 2016 — Rated 10 out of 10 by J.O. Zerorez Phoenix
What do you like about our products and services?

It works! The tech, Jeff, was very friendly and did a great job!

Report a concern   April 3, 2016 — Rated 10 out of 10 by Diane Shultz Zerorez Phoenix
What do you like about our products and services?

Cleaners are neat and friendly. Always on time, I like the phone call 15min. before arrival.


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