Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84588 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 26, 2016 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

I love the quick dry time, not nasty chemicals, timely service and friendly staff. The process to schedule is easy and efficient

Report a concern   March 26, 2016 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule an appt. We have used your services twice and have been very pleased with the results.

Report a concern   March 26, 2016 — Rated 10 out of 10 by A.A. Zerorez Phoenix
What do you like about our products and services?

Very professional, and very good service . Products is good .

Report a concern   March 26, 2016 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Quality Work

Report a concern   March 26, 2016 — Rated 10 out of 10 by John Aaron Zerorez Phoenix
What do you like about our products and services?

Willing to be flexible. Quick service time with accurate effectiveness. Friendly service technician.

Report a concern   March 26, 2016 — Rated 10 out of 10 by Carol Lucas Zerorez Phoenix
What do you like about our products and services?

Technician was very professional and the carpet was cleaned to our satisfaction. We were very pleased that there was no residue left in the carpet and dried quickly.

Report a concern   March 26, 2016 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Luis was awesome! Super professional and nice. He did a great job!

Report a concern   March 26, 2016 — Rated 10 out of 10 by Kristi Ohman Zerorez Phoenix
What do you like about our products and services?

Quick and wonderfully clean!

Report a concern   March 26, 2016 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Fast and reliable. The technician did a great job!

Report a concern   March 26, 2016 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

They stood behind their customer satisfaction promise! They came back out to my house and fixed my concerns I had about the cleanliness of my carpet! The technician they sent back out was very very professional and agreed with my concerns. He was great!!!! Thank you Zerorez!!!!

Report a concern   March 26, 2016 — Rated 5 out of 10 by L.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet looks nice, but it was cleaned on Thursday and we still have damp areas on Saturday morning. Also, there are areas that feel "crunchy" when stepped upon. These are not in high traffic areas, but in areas where we rarely walk. Therefore I have mixed feelings about thd service.

Report a concern   March 26, 2016 — Rated 0 out of 10 by L.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

After cleaning a sofa and chair the serviceman indicated he had cleaned everything up. The next morning I noticed a heavy sticky residue left on the floor from cleaning the sofa and chair and spent an hour cleaning it up. If I had cleaned a sofa in my living room I shudder to think of what my carpet would have looked like.

Report a concern   March 26, 2016 — Rated 10 out of 10 by S.V. Zerorez Phoenix
What do you like about our products and services?

Very professional and helpful service. Technician was prompt,in fact earlier than scheduled which was great

Report a concern   March 26, 2016 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Abel was very thorough with the process that would take place and all fees that would occur were disclosed. The previous owners had animals, lots of hair and dirt, and the house smelled like it and the carpet felt like that. After getting our carpets cleaned with Zerorez, the house smelled and still smells clean and the carpets feel brand new. Very pleased with the overall experience.

Report a concern   March 26, 2016 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Professional staff along with fast, efficient service.

Report a concern   March 26, 2016 — Rated 9 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Thorough job, just a little more than expected price wise for additional spots

Report a concern   March 26, 2016 — Rated 10 out of 10 by G.R. Zerorez Phoenix
What do you like about our products and services?

Travis was very through, courteous, and did an excellent job. Would use him again.

Report a concern   March 26, 2016 — Rated 10 out of 10 by Bruce McCasland Zerorez Phoenix
What do you like about our products and services?

It is fantastic how carpet and grout looks after the service.

Report a concern   March 26, 2016 — Rated 10 out of 10 by Bill Duncan Zerorez Phoenix
What do you like about our products and services?

ALL

Report a concern   March 26, 2016 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

Non-chemical based product that dries quick, and your customer service was great including the people answering the phone and the technician.

Report a concern   March 26, 2016 — Rated 10 out of 10 by Jim Kester Zerorez Phoenix
What do you like about our products and services?

The technician was very thorough and professional. This turned out to be a very big job and he was very patient and committed to completing the job to our satisfaction. He spent extra time on tough stains that he didn't necessarily have to put so much energy into. Great job!

Report a concern   March 26, 2016 — Rated 10 out of 10 by Marlene Floran Zerorez Phoenix
What do you like about our products and services?

What stands out over anything else is the customer service and the friendly smiles.

Report a concern   March 26, 2016 — Rated 10 out of 10 by E.J. Zerorez Phoenix
What do you like about our products and services?

Timely, took time to explain the process.

Report a concern   March 26, 2016 — Rated 10 out of 10 by P.K. Zerorez Phoenix
What do you like about our products and services?

Carpets look great...

Report a concern   March 26, 2016 — Rated 10 out of 10 by N.S.G. Zerorez Phoenix
What do you like about our products and services?

The job was done well. The house looks much brighter with the cleaned area rugs.

Report a concern   March 26, 2016 — Rated 2 out of 10 by S.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The friendliness of the staff was perfection, however id rather be told that my rug cannot be cleaned rather than to wait almost two weeks to pick up a small area rug that is still a disaster with weird debris stuck in it. I'm sure zerorez does a wonderful job with everything else, but I was SERIOUSLY let down in this situation. I understand my rug was really dirty and difficult material, but I'd rather not get my hope up for two weeks than to pay $40 for something I have to throw away.

Report a concern   March 26, 2016 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

The tech was awesome

Report a concern   March 26, 2016 — Rated 10 out of 10 by N.N. Zerorez Phoenix
What do you like about our products and services?

Great job done on the tile and carpet. He removed stains that have been there for years.

Report a concern   March 26, 2016 — Rated 10 out of 10 by Jim Lowd Zerorez Phoenix
What do you like about our products and services?

Great service man

Report a concern   March 25, 2016 — Rated 7 out of 10 by D.T. Zerorez Phoenix
What could we do to improve?

The only reason I gave a 7 is because of price


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