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based on 84589 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech was excellent very professional and was very thorough
Clean!
Areas were cleaned to perfection, technician was professional.
Great outcome with my carpets. Will recommend it to all.
Last week I was scheduled to have my carpet cleaned. On my way home from a doctors appointment I had a flat tire. I called to reschedule.
I mentioned to one of the Zero Rez sales associates, Kelley that I would need to reschedule to a later time and I was 9 months pregnant. She accommodated me by sending Paul for my carpet cleaning. He was so kind and professional and assured me that he is able to take care of all the carpet cleaning and asked me to sit as he had heard I had a tough day. So impressed!!!!! But it doesn't end there..... I received a card from Kelley, the sales associate with a really adorable onsie wishing us luck with the baby and acknowledging my tough" day. Honestly I haven't seen this level of professionalism and customer service in a very long time. I highly recommend zero Rez. By the way my carpets look good too!
The final outcome was amazing. The technician went above and beyond. Great job all around!
Easy to schedule and Alex was so helpful
knowledge of tech and the cleaning was good
Your employees are professional, friendly and neatly dressed. They do a great job on the carpets too.
The carpet was clean and felt very soft when the technicians were finished. The technicians offered additional services without pressure. The technicians were well groomed and professional. I had a great experience.
professional representative, no chemicals used, carpets never looked better
have open times to accommodate my busy schedule and the price is far. tile was nice and clean and carpets were good too.
The fact that no chemicals or soaps are used.
The technician did a great job in cleaning the carpets and removing all the spots that previous cleaners were not able to do.
Prompt and quality work.
The technician was very helpful and friendly. Very knowledgable about the product and services. Very polite and professional.
Very efficient and professional. Explained what products were being used and answered any questions that I had. I have already told a friend about this company.
Everything
Thank you Steve! First of all the customer service with kindness and a smile is the number one in business. Thank you again for your services! Have a wonderful Week!
That its clean with no chemicals
The tech that did the cleaning was very knowledgeable in the advantages of your product vs your compitions. He did a fantastic job and the carpet was almost restored to looking new again.
Ur service man was helpfull and concidert. The job he did was good. The only complaint was I has to wait a full day to put furniture back. Carpet was not dry. Thank you
Not chemical , employee very professional ,
The man that came out was wonderful. He listened to my concerns and did everything he could to fix it
Did a great job!
Kind and professional employees
Great job on carpets!
Lack of chemicals. Kind to my husband's allergies. Louis was friendly and accommodating. Might have liked a bit more counseling.
I have used ZeroRez twice in the past several years and I really like your Company and the 2 servicemen that have come to my home Devon was incredibly nice, professional and was able to answer ALL my questions without hesitation. When he found an area of concern, he came and got me and explained in detail what he was worried about. I had 2 sofas cleaned and then I wanted to add 2 additional sofas and 2 side chairs in Living room. Devon checked for cleaning instructions and called his boss to discuss and it was decided that these items needed to be Dry Cleaned or could be damaged. I appreciated that he took great care to make sure nothing happened to my furniture. Devon was at man home for at least 4 hours and he only stopped to have some water and answer my questions. He is a great representative for your company I would give him an A+ and would be proud to have him in my home again.
A neighbor walked in while Devon was at the end of the cleaning process and she had lots of questions Devon was very nice to her and explained about the process She was going to call and set up an appointment.