Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84589 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 5, 2016 — Rated 10 out of 10 by Ken Owens Zerorez Phoenix
What do you like about our products and services?

As I advised you by phone,your technician, mr. Andrew Yesul,did an outstanding job on our carpets!!! For your info we have highly recommended Zerorez to our neighbors

Ken Owens

Report a concern   April 5, 2016 — Rated 10 out of 10 by Lucy Moore Zerorez Phoenix
What do you like about our products and services?

The service, the results and the qualified technicians!

Report a concern   April 5, 2016 — Rated 6 out of 10 by D.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The rooms for your 3 rooms-for-$X promotion has not been an issue in the past, however to qualify a room for the promo, it must be the size of a small bedroom. I'm someone who can afford it, but I will likely go back to my previous since the price 50% lower.

The technician was fantastic and the carpets look great.

Thanks

Report a concern   April 5, 2016 — Rated 10 out of 10 by I.I. Zerorez Phoenix
What do you like about our products and services?

The work was done in an efficient manner & the rugs were dry after 8 hrs, sufficient walk upon.

Report a concern   April 5, 2016 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Great service, Great product and friendly technician, oh and the sense of humor the company displays.

Report a concern   April 5, 2016 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

Nice smell, clean tile and grout.

Report a concern   April 5, 2016 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

The techs were nice and took care of my car.

Report a concern   April 5, 2016 — Rated 10 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

eco friendly

Report a concern   April 5, 2016 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Staff is very friendly and knowledgeable. Carpets look amazing and don't take days to dry

Report a concern   April 5, 2016 — Rated 10 out of 10 by K.O. Zerorez Phoenix
What do you like about our products and services?

I thought my rug was ruined when I spilled a dish of hot cooked blueberries on my rug. The gentleman who came to clean my rug did a miracle job using your products. My rug was saved.

Report a concern   April 5, 2016 — Rated 10 out of 10 by T.F. Zerorez Phoenix
What do you like about our products and services?

My wife was extremely pleased with how well the carpets were cleaned. She liked the idea of no residue to attract dirt. She even bought product from the technician to clean our laminate floors. The technician was very friendly and helpful.

Report a concern   April 5, 2016 — Rated 10 out of 10 by Corky Wasson Zerorez Phoenix
What do you like about our products and services?

The rug and upholstery was very clean after Alex finished and Alex was pleasant and careful to not allow the equipment or hoses to drag over or touch the cabinets, walls and additional furniture. Job well done.

Report a concern   April 5, 2016 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

The tech that came in to do our carpets was very professional and respected the house. He did a wonderful job and couldn't be happier with what was done.

Report a concern   April 5, 2016 — Rated 10 out of 10 by H.S. Zerorez Phoenix
What do you like about our products and services?

I really like that you don't use chemicals since I have an 8month old and a dog. Plus
its a great clean. Our technician was courteous and did an excellent job.

Report a concern   April 5, 2016 — Rated 8 out of 10 by M.Z. Zerorez Phoenix
What could we do to improve?

X

Report a concern   April 5, 2016 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Very professional and did a good, thorough cleaning.

Report a concern   April 5, 2016 — Rated 10 out of 10 by Jessica Smith Zerorez Phoenix
What do you like about our products and services?

Our Zerorez rep, Brandon, was professional, knowledgeable, and fast! Our pet-soiled carpets look ( and smell ) great! We will definitely be using Zerorez again.

Report a concern   April 5, 2016 — Rated 10 out of 10 by Donna Baker Zerorez Phoenix
What do you like about our products and services?

Really like the water I bought. Wasn't sure it would live up to what it was suppose to do but it does. The technician was very good, polite and wasn't pushy. I would recommend the carpet protection if you can afford the extra cost.

Report a concern   April 5, 2016 — Rated 10 out of 10 by C.V. Zerorez Phoenix
What do you like about our products and services?

The product works and the people are very helpful and friendly

Report a concern   April 4, 2016 — Rated 10 out of 10 by Joseph Talamantes Zerorez Phoenix
What do you like about our products and services?

Years ago as a maintenance manager, I had a resident that moved out and used your company, at that time the tech explained what he had done and offer your service, well now that I have purchased a new home ,! It's been a year now since our carpet has had a clean , I mention to my wife I like to try your company, the result was a very well job done, your tech was professional and polite , took careful not to hit the walls hose and when done walked with me and explain what he did and thank me for allowing him to clean my carpets, thank you for your professional services, J. T.

Report a concern   April 4, 2016 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Gentleman servicing did a wonderful detail job.

Report a concern   April 4, 2016 — Rated 9 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

always consistency of results. Gives good window of time to be available for your service without sitting home and waiting all day.

Report a concern   April 4, 2016 — Rated 9 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

the person who came out was very courteous and professional, did a great job and didn't take long.

Report a concern   April 4, 2016 — Rated 6 out of 10 by L.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpets came as clean as possible. What I didn't like is that I felt there were to many add on prices which would have really jacked the price up and made it out of my budget to afford.

Report a concern   April 4, 2016 — Rated 10 out of 10 by G.J. Zerorez Phoenix
What do you like about our products and services?

Technician was very friendly and efficient. Like the empowered water because it left no soapy residue behind.

Report a concern   April 4, 2016 — Rated 9 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

Tech was very knowledgeable on his job

Report a concern   April 4, 2016 — Rated 10 out of 10 by A.M.S. Zerorez Phoenix
What do you like about our products and services?

Knowledgeable and friendly tech who was very thorough. He also explained the process and how to protect our carpeting in the future.

Report a concern   April 4, 2016 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

show up on time, polite personnel, do what you want them to do, quote before they do it.
I have used you 2 times and will continue to do so even though my husband sells the equipment and chemicals he has been impressed with the results.

Report a concern   April 4, 2016 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

The techs were on time and seemed to be knowledgable and proficient. It seemed as though they were thorough, but it did not take long for them to complete the job. Once cleaned and dried, there is no aparent residue and stains seem to have been eliminated - the carpet looks great!

Report a concern   April 4, 2016 — Rated 9 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Our carpets turned out amazing and our tech was great! I have no improvements based on the actual carpet cleaning. I was a little underimpressed by the customer service communication. I was given a call 2 days prior and given my 2 hour cleaning window, which was 10a-Noon and promised a phone call 15-30 minutes before tech arrival. The day of the cleaning, our tech arrived unexpectedly at 8:15a. This was about 2 hours before the start of our "window" and we didn't receive a phone call prior to arrival. The tech had us down as 8a-10a and it worked out (after some quick finagling), but there was a lack of correct communciation.


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