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based on 84589 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Not all the dirt came out of the high traffic areas. Improve your cleaning technique
Person on front desk was very personable, but could use instructions on how to print out a receipt.
I like that they are soap free and are in powered water, I recommended your company to my daughter that lives in Washington.
Prompt,courteous and rugs dry quickly
Carpet looks great and the service guy went over and above the norm. Thank you.
Timely, courteous..... Value
Not too damp once completed and completely dry in only a few hours.
Our rep was on time and extremely professional. He walked us through everything he was doing and gave us notifications of how much longer he would be through the whole process of cleaning our tile and carpets. Would recommend to others!
My carpets were very clean
Service was excellent Casey was very professional.carpets and sofa look great thank you
Your technician went the extra mile to insure my satisfaction. Iwas very pleased with the job he did.
The customer service is awesome and my carpet looked 100% better
Clean fresh feel to carpets and tile after
Servicw
My carpet
Have used many times. Always do a good job
Your guy did a great job on the follow up cleaning
Technician, Kevin was AMAZING!
Did a good job, arrived on time, in and out quickly
It worked my carpet is cleav
The fact that you do not use soap. Also your service person was very
professional.
My carpet looks and feels amazing! The technician was friendly and knowledgable, great customer service. The only thing I did not like was the price...
Your employees are knowlegible about carpet cleaning. They are well groomed and so very polite and considerate.
As I was told the carpet would dry quickly as it did.
I was so impressed by the cleaning . I've owned our vacation condo fo 10 years. He did a wonderful job.
I only thing I was sad about is I told the gentleman on the phone when setting up the appt I had heard about the special on104.7. He said we could certainly have the special. I though only have two bedrooms with carpet and the stairs. He asked how many floors and I said the bedrooms are on the third, there are carpeted stairs from the first to the second floor then another set that are carpeted up to the third floor. He quoted a price and I agreed.
When the cleaner arrived he said he'd have to charge me another $75 for the stairs bcus only one set of stairs were charged for and two bedrooms.
I had to give up having the set of stairs that go up to the bedrooms. Which saddened me.
I mentioned how I told the man twice how many stairs and he still quoted me a price.
The young man said he has to check everything before he starts and he was sorry but could add another 75 and do the stairs to the 3rd floor .
I chose to just do the set coming up from the 1st floor as they were the dirtiest.
I want to say the carpets he did are beautiful and I thank him for doing a great job.
Please let the young man know how happy I am and I will defiantly pass along to my friends to use zeroRez and pass on those others.
Wish I would have known beforehand it was going to be more and I could have allocated for it in the budget. Oh tell Kevin the cleaner the reason my card didn't go through is he put in the wrong expiration date. I called Merrick bank and asked and that's what they told me.
Please please let Kevin know he did a fantastic job. As for the nice gentleman I made the appt with , please explain to him I'm a little unhappy as I told him and explained in detail about the stairs.
We have hardwood on the second floor no carpet.
Sincerely
Alexis Carter
Cleaning superior results
Alex was very nice and professional, he explained everything and made sure we understood pricing before cleaning. We were impressed with the service!
They work!
You're great. I'm just not big on recommending—don't want to be responsible if someone doesn't have as good an experience as I.
Short drying periods. Does good job of cleaning.
Friendly employees, great products that work.
Very professional, quick, and efficient.
Everyone I spoke with on the phone and the carpet tech who came to our home was exceptionally professional. Our carpets look beautiful!