Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84589 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 10, 2016 — Rated 9 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

Pet friendly, honest & upfront about what you could & couldn't do, got the stains out & carpets look great

Report a concern   April 10, 2016 — Rated 9 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Very good job. Well done. I was told the technician was also polite and professional.

Report a concern   April 10, 2016 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Friendly technician. Didn't try to over sell us. Carpets look great and aren't crusty.

Report a concern   April 10, 2016 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

Very nice friendly staff walk you thru whole process answer ?'s and go the extra mile

Report a concern   April 10, 2016 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

High quality service, products & especially techs. Hayden was super from the beginning when we asked for an estimate to the finish.

Report a concern   April 10, 2016 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Effective, chemical-free, professional, competent, and courteous service.

Report a concern   April 10, 2016 — Rated 10 out of 10 by C.O. Zerorez Phoenix
What do you like about our products and services?

fast response time.

Report a concern   April 10, 2016 — Rated 9 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

It worked really well but still was not able to fully get out the cigarette smell in the couch which was the only reason I had this done.

Report a concern   April 10, 2016 — Rated 10 out of 10 by T.O. Zerorez Phoenix
What do you like about our products and services?

We had whole home carpet and tile cleaning plus tile resealing. I was blown away with the results and equally impressed with the hard work of the technician. The finished job had our 11 year old carpet, tile and grout looking and feeling like new. Amanda arrived on time and didn't rush the job, her attention to detail was refreshing. She hit every nook and corner and the few random stains I was secretly watching were all gone when she was finished. The job was well worth every penny I won't use or recommend anyone else for carpet or tile cleaning.

Report a concern   April 10, 2016 — Rated 10 out of 10 by Y.K. Zerorez Phoenix
What do you like about our products and services?

Clean carpets that dry fast😀

Report a concern   April 10, 2016 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

Very pleasant technician and the fantastic job done.

Report a concern   April 10, 2016 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Explained and shown the product. Simple and clear.

Report a concern   April 10, 2016 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

Friendly tech and good service he did the best he could and got mostly everything except some stains that dyed the carpet. My fault

Report a concern   April 10, 2016 — Rated 8 out of 10 by F.K. Zerorez Phoenix
What could we do to improve?

I would like to say that your service tech was absolutely GREAT in every way. His name is jay/Jonathan. It was because of him that we would your service again

Report a concern   April 10, 2016 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

Products are professional/high quality.
Service is friendly and efficient.

Report a concern   April 10, 2016 — Rated 10 out of 10 by H.M. Zerorez Phoenix
What do you like about our products and services?

That there is no harsh or harmful chemicals used and it doesn't take forever to dry.

Report a concern   April 10, 2016 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

The only company I refer to clean carpets! Never over saturates the carpet and drys qyickly!

Report a concern   April 10, 2016 — Rated 9 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

My carpet is clean and looks good!

Report a concern   April 9, 2016 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Arrived on time. Friendly and efficient. Doesn't use chemical.

Report a concern   April 9, 2016 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Lack of chemicals and empowered water. Kind and friendly staff. Ease of scheduling appointments.

Report a concern   April 9, 2016 — Rated 9 out of 10 by B.D. Zerorez Phoenix
What do you like about our products and services?

Not using chemicals. The feel of the carpet after cleaning. No chemical scent.

Report a concern   April 9, 2016 — Rated 5 out of 10 by B.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Flooring not clean.

Report a concern   April 9, 2016 — Rated 9 out of 10 by W.B. Zerorez Phoenix
What do you like about our products and services?

On time, very organized, carpets look great, dried fast and smell fresh- no soap smell!

Report a concern   April 9, 2016 — Rated 10 out of 10 by Hector Saldivar Zerorez Phoenix
What do you like about our products and services?

Good products and service. We are happy with the way our carpet looks now.

Report a concern   April 9, 2016 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

The tech was very nice and did an excellent job cleaning our carpets.

Report a concern   April 9, 2016 — Rated 9 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

You were prompt and courteous.

Report a concern   April 9, 2016 — Rated 0 out of 10 by M.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We had to move our furniture ourselves, not so with other companies.
The high traffic areas are not any better, except for the one spot where the tech showed me that scrubbing made no difference.

Report a concern   April 9, 2016 — Rated 4 out of 10 by C.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You are a carpet cleaning business and I was shocked to see the technician didn't wear some kind of booties over his shoes. Our carpets were wet and he kept walking from outside to inside on the wet carpet causing the dirt on the bottom of his shoes to turn to dirty water which got on our carpets. I understand he was cleaning but come on, I have had people come over to the house to put furniture together and they wore booties to not dirty up our carpets. Because of this I will not use zerorez again. The carpets did seem to be well cleaned with no stiffness, but just felt zerorez would have at least given the appearance they cared more by covering up their dirty shoes.

Report a concern   April 9, 2016 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Every employee that I spoke to was very professional. Our tech, Sean, was great. He arrived when I was told he would and he was very polite and personable. He explained everything and answered all our questions to our satisfaction.He was hardworking and did a great job on the carpets. We are very happy with Zerorez and Sean.

Report a concern   April 9, 2016 — Rated 10 out of 10 by L.W.K. Zerorez Phoenix
What do you like about our products and services?

I've referred zerorez many times! Love the easy appointment-setting process, the professionalism of the techs, and, of course, the finished product.


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