Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84590 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 13, 2016 — Rated 8 out of 10 by A.Y. Zerorez Phoenix
What could we do to improve?

Prices seemed a lil high

Report a concern   April 12, 2016 — Rated 8 out of 10 by C.A.R.I. Zerorez Phoenix
What could we do to improve?

Your pricing is a bit high on the stain protector

Report a concern   April 12, 2016 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Your staff is very professional and do an overall good job. The carpets are CLEAN!

Report a concern   April 12, 2016 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Our carpet looks amazing and stays clean much longer then any other company we have used. Love the empowered water instead of chemicals. Also our travertine and grout came so clean it looks brand new!

Report a concern   April 12, 2016 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Great service!!

Report a concern   April 12, 2016 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

I received excellent customer service from start to finish. Everyone was very professional and each person I eneracted with was positive and met my expectations. Thank you for doing a great job for us.

Report a concern   April 12, 2016 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Really appreciated the fine service of Joshua. Will ask for him again!

Report a concern   April 12, 2016 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

Knowledgeable and experienced technicians; safe product

Report a concern   April 12, 2016 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

Customer service was great- employee that did the work was professional and educated in products/service

Report a concern   April 12, 2016 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Friendly, punctual, performed as described.

Report a concern   April 12, 2016 — Rated 10 out of 10 by Katie St. Clair Zerorez Phoenix
What do you like about our products and services?

Our technician, Anthony Nickman, was very professional and friendly. We are very happy with the results. Our grout looks like new again. Thank you!

Report a concern   April 12, 2016 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Our carpet looks great and the technicians were really friendly and professional.

Report a concern   April 12, 2016 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

We heard about Zerorez on the radio and after reading several glowing reviews, I scheduled an appointment. Our tech was friendly and professional and patiently answered all of my questions before starting the work. We have three small dogs so you can imagine, there were some "bad" areas of our carpet. I'm so happy with the work, we were going to replace the carpet soon, however, with the amazing job Zerorez did, I think we'll keep it a bit longer. Thank you!

Report a concern   April 12, 2016 — Rated 10 out of 10 by Lauren Altiere Zerorez Phoenix
What do you like about our products and services?

Great job. Friendly and knowledgeable service man and carpet looks great

Report a concern   April 12, 2016 — Rated 6 out of 10 by C.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpets did not come out as clean as i was hoping.

Report a concern   April 12, 2016 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Very professional and got the soil out!

Report a concern   April 12, 2016 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

the service is excellent and every time I have you come out the work is professional and timely. my floors always look great. I am always satisfied with the job done.

Report a concern   April 12, 2016 — Rated 10 out of 10 by E.D. Zerorez Phoenix
What do you like about our products and services?

On time, friendly and professional.

Report a concern   April 12, 2016 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

Service was great

Report a concern   April 12, 2016 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

That carpets feel nice and clean, no stiffness to them. Your representative was informative, thorough, and friendly.

Report a concern   April 12, 2016 — Rated 7 out of 10 by J.E. Zerorez Phoenix
What could we do to improve?

Try to go over stained areas a bit more. Zerorez pulled up the stains to the surface and made them appear darker than they previously were so I used Resolve to go over the spots again. Resolve did a better job of taking the spots out than Zerorez did.

Report a concern   April 12, 2016 — Rated 10 out of 10 by A.J. Zerorez Phoenix
What do you like about our products and services?

Perfectly clean!!

Report a concern   April 12, 2016 — Rated 9 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

The two men that did our carpeting were outstanding . They were so personable and customer oriented.. My satisfaction was their goal.

Report a concern   April 12, 2016 — Rated 2 out of 10 by C.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had a high traffic area in my master bedroom. I think the tech could have recommended (he went over the products that Zerorez has however, he did not suggest a pretreat for this area) a pre-treat to this area knowing that he would not be able to get it cleaned. After he cleaned that area, I commented on it and he said that the carpet is wet and the pre-treat would not work. I would have to get it cleaned with a pre-treat at a later date.

When the tech arrived, he did not introduce himself to me at the door, which I thought was odd. He was busy looking at his phone for whatever reason. This is a reflection on the training he did or did not receive from Zerorez.

My son spilled milk on the carpet the next day in the game room and when I used Folex to clean it up, my rag showed how dirty the carpet still was even after Zerorez cleaned it the day prior. Not impressed!

Overall, he was very polite. He worked hard at trying to sell me other products that Zerorez offers and to be quite honest, I just wanted my carpets cleaned. So I feel that he spent to much time trying to sell me something.

Report a concern   April 12, 2016 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Every thing

Report a concern   April 12, 2016 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Techs are super friendly and professional. Our carpet dries in hours and is really clean even after 12 years! We love zerorez!

Report a concern   April 12, 2016 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

We have used Zororez for years and are never disappointed

Report a concern   April 12, 2016 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

Technician was excellent and carpeting looks great.

Report a concern   April 12, 2016 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Service was excellent as was the products used

Report a concern   April 11, 2016 — Rated 10 out of 10 by Joe Mitchell Zerorez Phoenix
What do you like about our products and services?

The ease and flexability of dooing business


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