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based on 84593 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean chemicals and friendly and knowledgeable tech.
Carpet very clean, friendly safe service
quality of services
Your service technician was very nice and very well mannered
Jay did a great job and had great customer service including with my kids
The carpets dry faster and don't attract the dust as fast. It looks very clean when they finish.
Had to ask to have our Master Bedroom redone. It looked terrible after the first go-around and I was told that all of the dirt had been removed and that there was 'fiber breakdown' and that was the reason that it still looked bad. However miraculously after it was re-done, it looked at least 50% better. Very disappointed....
late for appt, did not do anything that a less expensive company would do - our carpet was soaked with water. I had to tell the tech that billing needed to be adjusted. I could have rented a steam cleaner for less money and done the same or better.
The last three services were all as you advertise, no rez, not this time, my carpets are crunchy and streaked. The young man may not have been trained properproperly.We had a billing problem, which was solved by customer service.
Cleans better and dries faster than other companies.
Removal dog odor
Your technicians are always prompt and professional and a high quality job is done in a short amount of time.
Good service and reasonable prices
Rug was much cleaner after water extraction, looked lighter and brighter with odor gone, since doggie urine spots were neutralized. Rug texture was soft after drying, not crunchy
as with previous rug shampoo treatments. Company rep Hayden was fast and efficient,and explained the scientific theory behind the cleaning process.
Clean and fast
Scheduling was simple, technician explained all my cleaning options and saved me money. Carpet looks great! I will definitely be calling you again and would recommend zerorez to anyone.
Quality and simplicity of services provided.
Travis was very helpful and friendly.
Thanks for making it right the second time. I only wish it was done right the first time... The second tech (Eric ???) was helpful, friendly and did a great job!
YOUR PRODUCT....DOES NOT LEAVE ANY RESIDUE AND IT DRIES IN LESS TIME THAN OTHER CLEANING SERVICES I HAVE USED.
Same quality as competitors but more expensive.
The technical was super friendly, helpful, and worked very hard to get my floors looking fabulous
Although you're techs are great your refusal to move furniture causes great stress. Clearing a living area and bedroom of furniture is an arduous task and one that some day I will no longer be able to do and therefore I will, by necessity, go elsewhere.
No soap, zero residue
This is an expensive service.
Effectiveness, soft carpet after cleaning, professionalism, speed
I believe the service is very expensive. The tech was great. He was very personable and fast and a very nice kid. I think it is ridiculous that it cost $400 for 2 bedrooms, one full rug and the border of another rug. I realize this is what i was quoted on the phone however, seeing the time it took to do this and how simple it was, it made me realize that there is very possibly a lot of less expensive options that would do just as good of a job. I won't be using zerorez again because i feel that it is not a good value
How clean the carpets are. Your people were polite and helpful.
The professionalism of your technicians. Jay was a great representative for your company.

Floor looked like new. The service provider, Kevin, was professional, courteous and very fast.