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based on 85358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Non-chemical product. Friendly customer service.
Everything was great!
It's amazing how clean you can get the carpets and I love how there's no soapy residue or that crunchy feeling you get from other carpet cleaners. Our representative was also very friendly and helpful. Great customer service!
Your representative First name removed was prompt, friendly, answered questions, very efficient using your equipment and a hard worker during her stay. The best results we have had with rug cleaning services.
Laura
Friendly service and courteous.
The customer service on the phone and in person was absolutely phenomenal. However, the the stain eliminator does not always completely eliminate the color or odor of the stains (granted, the stains I'm referring to are significant pet stains, and the technicians did inform me ahead of time that they could not guarantee 100% elimination of these types of stains). I understand that repeated treatments could continue to improve these over time, but it was a bit disappointing not to be able to take care of it in one treatment, although I know that this could be partially due to the lack of chemicals used by Zerorez. These comments do not in any way reflect on the work of the technicians, who went above and beyond to individually treat these stains, and who did inform me in advance that the treatment would greatly improve but not necessarily completely eliminate the stains, and they worked extremely hard to individually treat these.
My carpet dried so fast - also the updating phone calls when the technician will be at your home ----------the technician's are polite, professional and knowledgeable about the products ---------------
He did a great job, my carpets look very nice now.
Cleaner, dries faster, no soap residue
Everything. Customer service and the results.
Kevin came in and gave us his full attention and listened to what I needed done and explained what he was using on my carpets and then went straight to work. My carpets look so much better! Great job!!!
Kevin was very professional & did a fantastic job!
Was able to schedule same day service. Carpets were in bad shape and Zerorez was able to get them clean without the crunchy feel after they were dry.
great service, idea that no residue
I like that there is no residual soap left on the carpets. The technician was quite knowledgable and courteous. The stains came right out and the carpets look beautiful. Thank you!
Carpets cleaned and look like new!
Quality Product, Timely Arrival, Friendly
Do a fantastic job, friendly staff would definitely recommend your company
The guy who cleaned my tile tried to continuously upswell me products and service I didn't want, did not read over my initial request and cleaned my tile blocking him out of my master bedroom and my master bathroom which he did say he could clean at the end however with all the fuzz from his terry cloth towels he used to dry my floor and foot prints he left all over my wet tile I was not going to allow him to walk across my carpet in his shoes to get to my bathroom! It wasn't until I said something to him about recalling on wet tile he just cleaned did he offer booties. I felt that for someone who is trained to glean time they would know to clean themselves out to the entrance and dry off tile leaving no marks. The whole point of hiring someone to clean it is so that I don't have to clean it myself but I had to restrain my floors after he left to get up dirt he didn't get or made, footprints, and fuzz!
No chemicals or residue and the carpets are clean.
Your employee was genuine, honest and a seriously hard worker. The product itself also seems good, can't complain.
Best tech ever!!😆👍🏿
Very fast, excellent job, very personable and professional service men.
Our tech did a thorough job & even mopped up after herself when some over spray of water got on the tile. We had 2 new pet stains in one bedroom, the stains were removed however there is still a foul odor in those spots if you smell the carpet which I am disappointed about.
Great customer service.
My technician was more the problem. I was initially going to go with the upgrades, but when I decided not to the attitude of my technician changed
My carpet is the cleanest it's ever been. Very professional.
A great job is always done. The service tech was great
Robert did an outstanding job cleaning my carpets. He is very caring and dedicated to his work.
Yes, I will do my best to recommend Zeroez to my friends and neighbors. Thank you! Joan Kavanaugh
No soap