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based on 85358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
It cleans so well, the carpet
Doesnt feel hard and crunchy
It dries fast
Jeff was awesome. Very friendly and accommodating - nice when you are trying to move furniture and get kids out of the house so he can do his job and he is patient and keeps a smile on his face the whole time. He even did some last minute grout cleaning that turned out really nice!!
I did not feel the extra money I spent was worth; I did not see the value.
Timeliness, technicians and results
You got to me earlier, representative went right to work, carpet looks great! Got everywhere I wanted. Dry time was quick, smells fresh and looks new, and I've been here for 10 years, with cats and teenagers with bikes they bring inside so there are no more oil spots or tire tread marks anymore. Thank you, will def use again and recommend to everyone. I can go barefoot again!
I was very impressed with the work, how fast it was done, and my technician was very knowledgeable and friendly.
Professional and courteous with terrific results
We were very happy with our technician Christian Alvarez. He was a very professional tech and very nice. Your product worked as indicated and our tile came out great. We will certainly use your service again in the future.
Awesome customer service! Tech on site was so professional and very respectable coming into my home. Such a game changer compared to the others!
Our carpet looks and feels brand new again!
They are safe
It's great!
Fast friendly and professional service.
Timely efficient and friendly. Outstanding service. Quality!!!!
reliable
Kevin Randolph did a very thourgh job he got ink spots out that i though were permanant a real nice job and Kevin is an asset to your company . i would call your company and Kevin back any time i need carpet cleaned , and tell others about your company !!!!
Our carpets stay clean longer and they do not feel crunchy!
Competent and courteous worker- job very well done
No chemicals!
Products and service seem to be high end.
the professionalism, on time, taking care of my property, and the of cleaning of the carpets
The service and results were really good however I got blindsided by the cost since I was only quoted for the tile in my house, not including the 3 bedrooms of carpet. I don't understand how that was misunderstood since I never stated only the tile and mentioned the size of the house and the number of rooms multiple times indicating tile and carpet.
I like that when I call, a serviceman can come out quickly. When they come, they arrive on time. We they leave my carpets feel amazing! The best is that there is no pressure to add this and that to the service .
The tech was nice and friendly but the actual cleaning we received was not very good. There were spots left in the carpet after the job was finished that I was able to get out after the technician left by simply using a nylon brush and a little water and lightly brushing them with about 20-30 strokes. This is the second time I have had my homes tile and carpet cleaned with ZEROREZ. The first time there were multiple technicians and they actually scrubbed the carpet and got it clean. This time there was only one technician and although I did not pay close attention to work being done as it was being done, it seemed like all they did was sprayed the surface with and pre-cleaner and then spayed with water and sucked the water up. The end result was nowhere near as good as previously. I vacuum literally daily and we have no kids and no pets..... our floors are in very good condition to begin with and we should have had a better end result. We will probably not use ZEROEZ again and will most likely just rent a carpet cleaning machine next time.... I did not get even close to the $500+ of value I paid for.
The technician didn't finish the job. He sprayed cleaner in the master bath but did not clean the floor. I had to call your office to complain. They sent another guy to finish the job.
Our technician was so nice and personable. Carpets look great and the price is awesome
Green carpet cleaning.
Dustin was very nice, professional and knowledgeable despite his only working for ZEROREZ for a couple of months. I was also pleasantly surprised how clean he got my carpet considering it hadnt been cleaned in at least five years.
Carpets look great. The cleaner was fast and efficient and too the point which I appreciate!