Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87356 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 14, 2016 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

Professional staff. Super clear on pricing. Great work. Efficient.

Report a concern   October 14, 2016 — Rated 5 out of 10 by S.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The past two times you have cleaned my carpet you have been extremely late.I did appreciate the discount and Your cleaning representatives did an excellent job, but my time is valuable and having my time 21/2 hours beyond the window is unacceptable.

Report a concern   October 14, 2016 — Rated 0 out of 10 by S.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Technician was very nice but carpet looks no different what so ever. $195 was a lot of money to wet our carpet.

Report a concern   October 14, 2016 — Rated 9 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

technician was polite and considerate. Results were what I had hoped for.

Report a concern   October 14, 2016 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

We have recommended Zerorez to many people. The technicians are always very efficient.

Report a concern   October 14, 2016 — Rated 5 out of 10 by J.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet is under 2 years old. I scheduled the cleaning because I had a spot on it. It looked like it was gone when it was wet, but now I can clearly see it wasn't removed. If someone could come and remove that spot I would be very pleased.

Report a concern   October 14, 2016 — Rated 9 out of 10 by deb trennepohl Zerorez Phoenix
What do you like about our products and services?

The service was excellent - the provider that came to the house on Saturday 10/8/16 was very nice, polite and informative. We are very happy with the service.

Report a concern   October 14, 2016 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

Prompt arrival and thorough cleaning. Friendly service tech.

Report a concern   October 14, 2016 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

EVERYTHING!

Report a concern   October 14, 2016 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Environmentally conscious.

Report a concern   October 14, 2016 — Rated 9 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

first is customer service....second products seem to work well...third techs do a good job. The scheduling people need to make sure though, when a customer requests a tech that tech shows up. Not a replacement.

Report a concern   October 14, 2016 — Rated 10 out of 10 by Cheryl McMahon Zerorez Phoenix
What do you like about our products and services?

My carpets look amazing and the young man was so nice & helpful.

Report a concern   October 14, 2016 — Rated 9 out of 10 by L.E. Zerorez Phoenix
What do you like about our products and services?

Technician was very personable and professional. He answered every question we had without exception. I feel like I was able to make educated decisions after talking with him.

Report a concern   October 14, 2016 — Rated 2 out of 10 by S.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician did a poor job of cleaning our travertine and promised the results that were not even close to the promised.

Report a concern   October 13, 2016 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Your technician took time to speak with me about what I needed. He did a fantastic job!

Report a concern   October 13, 2016 — Rated 10 out of 10 by Misty Allen Zerorez Phoenix
What do you like about our products and services?

The technician was very nice and polite and did a great job. We will use you again at our main house your tech said he could clean our travertine and teach us how to care for it

Report a concern   October 13, 2016 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Staff is very professional and the quality of work was well done!

Report a concern   October 13, 2016 — Rated 10 out of 10 by Shirley Sorenson Zerorez Phoenix
What do you like about our products and services?

Didn't take long to dry, did a very good job. Got a lot of the dirt out of the carpet.

Report a concern   October 13, 2016 — Rated 10 out of 10 by Jan Montgomery Zerorez Phoenix
What do you like about our products and services?

The results. No other process has gotten our carpets as clean as yours.

Report a concern   October 13, 2016 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Excellent service. Sam was great!

Report a concern   October 13, 2016 — Rated 10 out of 10 by L.J. Zerorez Phoenix
What do you like about our products and services?

Green products are safer for environment. The carpets came out better than our last
vendor. We were pleased with courteous staff who explained everything to us ahead of time.
I will recommend to family and friends for sure

Report a concern   October 13, 2016 — Rated 10 out of 10 by A.F. Zerorez Phoenix
What do you like about our products and services?

They came when they said they would, he was polite and did a good job. Thank you.

Report a concern   October 13, 2016 — Rated 10 out of 10 by Lisa Neill Zerorez Phoenix
What do you like about our products and services?

Robert, our tech, was very polite and informative. The carpet smells clean, just clean, not like flowers or chemicals. I love it! We will use you again! And of course recommend your company :)

Report a concern   October 13, 2016 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

no chenicak buildup and carpets dry quickly

Report a concern   October 13, 2016 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

It's a rental and the carpets were messed up. I thought I might have to replace them. The tech did a very thorough job, and I can rent it now without replacing the carpets.

Report a concern   October 13, 2016 — Rated 5 out of 10 by P.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech, Tray, did a great job. However, the quote was resubmitted at a higher rate, even though this is the same traffic pattern Zerorez has been cleaning for me for 4+ years or so. Tray did honor the quoted price after we had to discuss this situation with the home office. However, I'm not sure I'll use Zerorez again due to this dispute, which can not be explained to me to my satisfaction. This is a great disappointment to me. I will give Tray only a 10 performance for the cleaning and sorry he had to mediate this dispute. This is a management problem, not the tech's.

Report a concern   October 13, 2016 — Rated 10 out of 10 by Sandy Nickler Zerorez Phoenix
What do you like about our products and services?

Zerorez always does a great job! Technicians are very professional and knowledgeable. I am a Realtor® and have used Zerorez on three of my listings. No lingering odors, no crunchy carpet. I always recommend Zerorez.

Report a concern   October 13, 2016 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

Your representative was very professional and polite.

Report a concern   October 13, 2016 — Rated 9 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

The process typically cleans very well and stays cleaner longer

Report a concern   October 13, 2016 — Rated 10 out of 10 by Linda Kuiper Zerorez Phoenix
What do you like about our products and services?

Punctual, got right down to work, did a very good job courteous.


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