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based on 85358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
People, service, safety, quality
put more Styrofoam pads under all furniture; not just a few pieces
The floors were as clean if not cleaner then the day my house was finished and I moved in.
Very professional, on time and carpet looks great.
Your cost is high for the job done
Flexibility making an appointment. Excellent communication. Great service - technician was professional and friendly. He explained what he was going to do and what he did when he finished. Very clean - no mess at all. Thanks.
The technician was professional & friendly. Great service!
The process worked better than I had expected, given the condition of my particular carpet. extremely pleased with the results and was especially impressed with the technician, his professional attitude, and his excellent product knowledge. Would definitely use Zerorez again and would specifically request the technician who came to my home yesterday.
You may use my first name only to promote Zerorez Phoenix
explain what will take place before they start. Aldo when working they stop to show what is completed and ask do we like it or if we need something else done
The team that came to my house was friendly, professional and explained everything thoroughly. They went above and beyond!
Great professional service
showed up when they said, no upsell pressure, nice guy did the cleaning, careful to not damage my property or belongings.
How good it cleans with no soap residues.
The results were amazing. The tech was professional and friendly.
My tile looked new!!
Very friendly service guy and my horribly worn apartment carpet looks brand new!! So impressed!
I called zerorez because I had a terribly smelly urine stain on my living room carpet. The technician showed up on time (a 10-12 window, and he arrived at 10:15), and got straight to work. He was able to rid of the urine smell and stain! He also cleaned our master bedroom carpet - very light cream carpet with a very heavy traffic pattern into the bath. Didn't expect him to get that carpet back to its original color, but miraculously he did!! He cleaned 3 rooms in less than an hour and a half, and was polite, professional and friendly.
Jeff was very professional, personable and quick to get the job done. We are very happy with the results.
You kept us informed when technician would arrive, he worked effiecenty,nearly, and was very professional.
great customer service. he was early. polite. the carpets look amazing.
Fast and friendly. 2nd time using zero Rez and completely satisfied!
The comunication, timely manner and professionalism of the worker
Cost, scheduling, and efficiency. Carpets were dry by morning.
I had my teen daughter at home during the cleaning as I had to be at work. The invoice didn't match the quote. Things I called hallways were billed as rooms. If I had been home, I would have discussed it with the cleaner. For example one area billed as a room was half of a loft - I had left items in the other half and only wanted the walkway part cleaned. Consequently, the bill was higher than expected. Had I been home I wouldn't have paid $40 for essentially a 3.5 ft x 8 foot "room".
There were two partial stains in a loft area. They were actually move visible after the cleaning than before.
Overall, not a good cleaning and not a good value.
We were pleased with our technician..and carpets came out great.
My carpets never look better tech was great
Rooms smelled clean, technician was prompt and personable, did great work
Courteous men (so far) who clean our carpeting - especially the last three men!

It looks like we put new floors in the house we are renting! The tech did an awesome job and was very friendly and polite.