Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85358 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 4, 2016 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

It looks like we put new floors in the house we are renting! The tech did an awesome job and was very friendly and polite.

Report a concern   July 4, 2016 — Rated 10 out of 10 by Elizabeth Clowes Zerorez Phoenix
What do you like about our products and services?

People, service, safety, quality

Report a concern   July 4, 2016 — Rated 8 out of 10 by S.S. Zerorez Phoenix
What could we do to improve?

put more Styrofoam pads under all furniture; not just a few pieces

Report a concern   July 4, 2016 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

The floors were as clean if not cleaner then the day my house was finished and I moved in.

Report a concern   July 4, 2016 — Rated 10 out of 10 by M.A. Zerorez Phoenix
What do you like about our products and services?

Very professional, on time and carpet looks great.

Report a concern   July 4, 2016 — Rated 4 out of 10 by S.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your cost is high for the job done

Report a concern   July 4, 2016 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Flexibility making an appointment. Excellent communication. Great service - technician was professional and friendly. He explained what he was going to do and what he did when he finished. Very clean - no mess at all. Thanks.

Report a concern   July 4, 2016 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

The technician was professional & friendly. Great service!

Report a concern   July 4, 2016 — Rated 10 out of 10 by H.T. Zerorez Phoenix
What do you like about our products and services?

The process worked better than I had expected, given the condition of my particular carpet. extremely pleased with the results and was especially impressed with the technician, his professional attitude, and his excellent product knowledge. Would definitely use Zerorez again and would specifically request the technician who came to my home yesterday.

You may use my first name only to promote Zerorez Phoenix

Report a concern   July 3, 2016 — Rated 10 out of 10 by E.P. Zerorez Phoenix
What do you like about our products and services?

explain what will take place before they start. Aldo when working they stop to show what is completed and ask do we like it or if we need something else done

Report a concern   July 3, 2016 — Rated 10 out of 10 by E.K. Zerorez Phoenix
What do you like about our products and services?

The team that came to my house was friendly, professional and explained everything thoroughly. They went above and beyond!

Report a concern   July 3, 2016 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Great professional service

Report a concern   July 3, 2016 — Rated 9 out of 10 by H.C. Zerorez Phoenix
What do you like about our products and services?

showed up when they said, no upsell pressure, nice guy did the cleaning, careful to not damage my property or belongings.

Report a concern   July 3, 2016 — Rated 8 out of 10 by M.S. Zerorez Phoenix
What could we do to improve?

Cost

Report a concern   July 3, 2016 — Rated 9 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

How good it cleans with no soap residues.

Report a concern   July 3, 2016 — Rated 10 out of 10 by C.E. Zerorez Phoenix
What do you like about our products and services?

The results were amazing. The tech was professional and friendly.

Report a concern   July 3, 2016 — Rated 10 out of 10 by Denise Donaldson Zerorez Phoenix
What do you like about our products and services?

My tile looked new!!

Report a concern   July 3, 2016 — Rated 10 out of 10 by K.U. Zerorez Phoenix
What do you like about our products and services?

Very friendly service guy and my horribly worn apartment carpet looks brand new!! So impressed!

Report a concern   July 3, 2016 — Rated 10 out of 10 by A.N. Zerorez Phoenix
What do you like about our products and services?

I called zerorez because I had a terribly smelly urine stain on my living room carpet. The technician showed up on time (a 10-12 window, and he arrived at 10:15), and got straight to work. He was able to rid of the urine smell and stain! He also cleaned our master bedroom carpet - very light cream carpet with a very heavy traffic pattern into the bath. Didn't expect him to get that carpet back to its original color, but miraculously he did!! He cleaned 3 rooms in less than an hour and a half, and was polite, professional and friendly.

Report a concern   July 3, 2016 — Rated 10 out of 10 by C.A.J.B. Zerorez Phoenix
What do you like about our products and services?

Jeff was very professional, personable and quick to get the job done. We are very happy with the results.

Report a concern   July 3, 2016 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

You kept us informed when technician would arrive, he worked effiecenty,nearly, and was very professional.

Report a concern   July 3, 2016 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

great customer service. he was early. polite. the carpets look amazing.

Report a concern   July 3, 2016 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Fast and friendly. 2nd time using zero Rez and completely satisfied!

Report a concern   July 3, 2016 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

The comunication, timely manner and professionalism of the worker

Report a concern   July 3, 2016 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

Cost, scheduling, and efficiency. Carpets were dry by morning.

Report a concern   July 3, 2016 — Rated 3 out of 10 by A.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had my teen daughter at home during the cleaning as I had to be at work. The invoice didn't match the quote. Things I called hallways were billed as rooms. If I had been home, I would have discussed it with the cleaner. For example one area billed as a room was half of a loft - I had left items in the other half and only wanted the walkway part cleaned. Consequently, the bill was higher than expected. Had I been home I wouldn't have paid $40 for essentially a 3.5 ft x 8 foot "room".
There were two partial stains in a loft area. They were actually move visible after the cleaning than before.
Overall, not a good cleaning and not a good value.

Report a concern   July 3, 2016 — Rated 9 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

We were pleased with our technician..and carpets came out great.

Report a concern   July 3, 2016 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

My carpets never look better tech was great

Report a concern   July 3, 2016 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Rooms smelled clean, technician was prompt and personable, did great work

Report a concern   July 3, 2016 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Courteous men (so far) who clean our carpeting - especially the last three men!


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