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based on 87355 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The appointment process was simple and smooth and the Zerorez rep was on time and courteous as well as doing a great job.
The tech who came out Albert, was very nice. He explained that that after he cleaned that I had some spots that were not coming clean because of heavy traffic and wear in my carpet. Not able to get them out. After carpet was dry 24 hrs. I took store bought carpet cleaner in and sprayed on those areas and got some of the spots up myself. Not sure tech gave full effortto get spots out of carpet.
Andy who did our carpets was very friendly to us and also explained what he was doing and answered all our questions. Yes, we will recommend Zerorez to others.
Your technician arrived promptly on time as my appointment had been scheduled and he also explained your cleaning process in great detail, step by step and explained how the water you use for carpet cleaning was processed and why it cleans so well. I have a very old carpet, but I explained to the technician that I will be getting a new puppy in a couple of months and that I didn't want to get new carpeting while I was in the process of housebreaking the puppy. My carpet was very soiled and had a lot of stains. The technician did a fantastic job of cleaning my carpet. I did not think that it could look that good again. This was the best job ever done on my carpet! He gave me a complete estimate for getting my tile cleaned and sealed. I will only use Zerorez in the future.
It was quick yet thorough... Robert was very careful to protect my walls and floors and did a great job of cleaning up after the cleaning
Very professional, courteous, punctual and the cleaning looks great. Thank you ~ again!
Thorough cleaning, on time
I love that there are no chemicals used. My carpet looks new.
my tile and grout are so totally clean, we are so very happy!!! We for sure will recommend to all of our friends and family. Along with getting it done at least once a year! THANK YOU SO MUCH!
Customer service is excellent! Loved our tech, Grady Benham. Carpets came out beautiful!
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No residue and great customer service!
Organzed scheduling system. Confirmed time. Called as promised 20 minutes before appointment. Beautiful work. Nice tecnitian.
Great service great operator
It was easy working with you. From making an appointment to the actually service it was an easy and seamless recession. The technician was professional and knowledgeable he explained the process and done a great job
Very efficient from start to finish. Everything quoted from process, to pricing, scheduling, and cleaning was all accurate.
First-time user - pleased with the cleaning results.
It is better than the rest
Cleans well and attendant is courteous, nice and knows his job.
I absolutely loved the price! My husband and I got our 2 bedroom apartment cleaned and it came out amazing ! I can actually walk around and feel confident that it IS clean!
That they are chemical free and after cleaning our carpets..no smell
He was extremely patient, professional and quick
I will ise zero rez again
Hopefully getting the same tech
I like the no residue and your techs are always nice and knowledgeable.
Customer service is excellent.
I like customer service on phone making appointment. Prices explained well. Truck showed up at time given. Cleaning was great and actually better than we expected since carpet was quite dirty. Excellent experience with Zerorez.
Over charged me. The guy that came out charged me for a whole room and it was just a under 50 square feet
And he missed cleaning our kitchen area around our island. I didnt the notice until he left and what I was quoted over phone wound up being a lot more than what it was when the tech arrived
Professionalism
And producrs
The tech that cleaned my three rooms was in and out in less than an hour, I would say 45 minutes total and the condition of my carpets reflect not much time was spent cleaning throughly, and at some point after going to his truck came back in without putting the blue shoes covers over his street shoes. My family and I do Not wear our street shoes in the house on my real wood and natural stone travertine little lone on my carpeted bedrooms. Also, the tech indicated he worked for Stanley steamers and they do an equally comparable job to Zero, which I found odd. I took that to mean if I was not satisfied then I could take my business elsewhere.
The technician was so friendly and informative about the techniques for what he was doing. My carpets and tile look amazing!
They were extremely professional and did a fantastic job on our carpets. Will definitely be using again in the future