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based on 85358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Lack of soaps and chemicals.
Did a great job
You didn't disappoint, you just didn't do anything out of the ordinary and my carpets don't look any different.
Pretreat stains or scrub stains better. Wasn't impressed this time
I had a filthy carpet with pet stains and odor. The furniture also had pet stains and odor. I really didn't think they would ever be clean and odor free again.Home cleaners had not done a very good job.
wow, was I surprised! Alex Ayala and your magic water made miracles! Everyone that has seen the "new" carpet and furniture are absolutely amazed that any product could clean up the mess the 4 dogs have made. I will now call you on a routine basis.
It was quick and didn't smell bad...no harsh chemicals
We were so impressed with our carpet tech. He was so professional and very knowledgeable about the products. He answered all of our questions. His work ethic was beyond reproach. We would reccomend him and Zerorez to any of our friends.
Prompt , efficient, good work.
Our technician was awesome!!! Thank you so much!!!
Awesome customer service!
Best cleaner in town and the carpet dries quickly No residue
Very thorough and super nice and friendly technician.
Great service from your technician Robert Hold . your product works great.
Very straight forward about the process. Tech was on time friendly and informative. Did the job and carpets looked great.
I expected a more noticeable difference after the carpets were cleaned. They were expense, high end carpet that had pet and spot protection. I only had one person in those rooms and they had never been cleaned (meaning no soaps added to them) so I "assumed" more of the dirt would come up. Not only that, but the smell of wet dog is now predominate through the house; it doesn't smell clean. I understand you can't work miracles, but I did expect them to look and smell better than beforehand. With that said, both of the men who worked on the carpets were polite, courteous and professional.
Everything was well done
Service tech was punctual and extremely courteous.
I think the floors that abut the rugs cleaned should be wiped up by the technician.
On time, friendly and great job
Zerorez was able to get out all the spills on my carpet and got it looking new again.. Thanks!
Called to ask if they could come 10mins early
John was very friendly and professional and did a super job with carpet that was really at end of life.
Held to price quoted and did not try to start finding reasons or excuses to charge me more.
It cleans the carpets with no residue.
My carpet looks dirty. Not a good job.
Friendly technician and carpets dry fast and not stiff afterwards.
Reliable and no hassle.
Fast, friendly and carpets look great!
The job was done well and as promised. Sean did a fine job of answering questions and explaining what was being done.
It was not only very affordable, but I am very pleased with the cleaning of my carpet and the professionalism of Scott, the man who cleaned our carpet
The technician who cleaned our carpets was courteous and professional. We are very satisfied with the result of our carpet.
Jake was professional and efficient! The carpets looked great when he finished cleaning them. I will definitely use zerorez again!
I really liked the fact that its mostly water with a cleaning agent. No severe chemicals especially proven by the drying process there is no "hours of smelling chemicals", Carpet dried quickly. While my tech was cleaning the carpet I noticed there was NO brushes or scrubbers tearing at my carpet fibers, and with each pass you could visibly see the carpet being cleaned! Being the first customer of the day my Technician showed me a sample of the water from the tank, My God I really didn't think my carpet was that dirty!!! The BEST part is my Technician Alex. He was Friendly, courteous, answered questions without a huff or attitude, having dogs he sprayed any spots pointed out and made a point of going over those spots until gone. Then he had me go around and make sure every thing was perfect and to my liking before putting equipment away! Afterwards he wiped around the tile and carpet area and where the hose left small leaks and THEN Dry Mopped my floor!!! That Young man is an Asset to your business. Next cleaning I want Him! Thank You Zerorez and Alex for a Great job WELL DONE. Frank Williams