Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85358 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 5, 2016 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

No chemicals. Serviceperson who came to my home was very friendly and thorough.

Report a concern   August 5, 2016 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Trey is great! Your people make your services

Report a concern   August 5, 2016 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Your technician was awesome, professional, friendly and did a wonderful job. The carpets look wonderful, there was really no odor attached to the products and the carpets dried quickly. Thank you!

Report a concern   August 5, 2016 — Rated 10 out of 10 by V.C. Zerorez Phoenix
What do you like about our products and services?

I like that the products are safe for my family and pets.

Report a concern   August 5, 2016 — Rated 10 out of 10 by A.F. Zerorez Phoenix
What do you like about our products and services?

Never thought the carpet could get so clean, and no perfume smells or any smells at all.

Report a concern   August 5, 2016 — Rated 10 out of 10 by Will Wardle Zerorez Phoenix
What do you like about our products and services?

You guys do what you say: called two days prior to confirm 2 hour window, and called me within 15 minutes to notify me the tech was on his way. The tech was extremely polite and even worked with me to ensure he covered everything as requested and that I was satisfied with the work. Extremely professional.

Report a concern   August 5, 2016 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Quick and easy to schedule and service was great!

Report a concern   August 5, 2016 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Fantastic job done. Great price. Billy is a great guy. Really personable and talked me through every area that may not turn out ideal. I'll be using you guys for future carpet care and car detailing.

Report a concern   August 5, 2016 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Quality job with caring and a smile.

Report a concern   August 5, 2016 — Rated 7 out of 10 by P.A. Zerorez Phoenix
What could we do to improve?

Show up on time. My techs showed up 2 hours after my 10-12pm window.

Report a concern   August 4, 2016 — Rated 10 out of 10 by W.C. Zerorez Phoenix
What do you like about our products and services?

Prompt service and knowledgeable technician!

Report a concern   August 4, 2016 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

The office called an hour before and said their man was running ahead of schedule and could come early if i was ready. I was ready for him with the furniture moved. He showed up 10 minutes later. Kevin was great, very informed and helpful. Focused well on his job and completed in the expected time

Report a concern   August 4, 2016 — Rated 10 out of 10 by H.L. Zerorez Phoenix
What do you like about our products and services?

No toxic chemicals used. Gets most stains out

Report a concern   August 4, 2016 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

prompt and courteous dried in no time not like others with all of the soap they may use

Report a concern   August 4, 2016 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

No odor. Treatment lasts a long time. Knowledgeable staff.

Report a concern   August 4, 2016 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

They work better then I've ever seen carpets cleaners work!

Report a concern   August 4, 2016 — Rated 3 out of 10 by M.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You preach about the water you use and it seems to be not working when you finish the job it looks good and great but when it dries that's when the stains really come back

Report a concern   August 4, 2016 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

The technician shared good information and was very friendly.

The carpet came out looking great.

We did have one question.
The carpet was slightly "crunchy" afterwards and we were told it should not feel crunchy after the treatment. Is that normal?

Report a concern   August 4, 2016 — Rated 5 out of 10 by B.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have used Zerorez twice and both times I was disappointed in how little my carpet improved after the cleaning. It just doesn't seem like an effective way to clean carpets.

Report a concern   August 4, 2016 — Rated 7 out of 10 by C.P. Zerorez Phoenix
What could we do to improve?

Call to let customer know that tech is running late.

Report a concern   August 4, 2016 — Rated 5 out of 10 by A.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Price too high

Report a concern   August 4, 2016 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

on time good people. a little sloppy with the protector ret hose had to clean hallway and foyer, many water spots.

Report a concern   August 4, 2016 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

My carpets look like NEW! (They are 15 years old.) Your technicians are courteous & knowledgable and very efficient.Hayden, out technician this time did an exceptional job! We could not be more pleased! We will request him from now on.
I also use your Zerorez empowered water all over my house. My porcelain tile floors shine like mirrors and my granite countertops always sparkle!
Thanks Zerorez!!!

Report a concern   August 4, 2016 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

Price (we are in our mid-80s) and you have done a super job every time you have been here. The young man who was here is super, super - don't let him go! First name removed

Report a concern   August 4, 2016 — Rated 10 out of 10 by D.J. Zerorez Phoenix
What do you like about our products and services?

Its was quick and easy only a couple of hrs until all was dried

Report a concern   August 4, 2016 — Rated 10 out of 10 by B.Z. Zerorez Phoenix
What do you like about our products and services?

Carpet cleaning

Report a concern   August 4, 2016 — Rated 8 out of 10 by R.M. Zerorez Phoenix
What could we do to improve?

By the time special fees are added,your fees are higher than most companies.

Report a concern   August 4, 2016 — Rated 10 out of 10 by Mary Rhoades Zerorez Phoenix
What do you like about our products and services?

Your business does a good job, nice guys who have come to our place, let us know when for sure they will be there and the carpet looks good and dries quickly. I have had Zerorez several times and will continue using them and would have no problem recommending you to anyone else.

Report a concern   August 4, 2016 — Rated 8 out of 10 by M.M. Zerorez Phoenix
What could we do to improve?

The hot hose line was laid across my lawn and burned a nice line straight across my yard. I would say a simple stake that line could be placed on would prevent this (or something similar).

Report a concern   August 4, 2016 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

My carpets were so clean and the technician who did the cleaning was wonderful...


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