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based on 87355 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was a huge charge, and the carpet still has quite a smell. I asked the worker before hand if we paid an extra $120 for the pet treatment, would it make a difference. He said it would. Maybe it made a small difference, but I am trying to come to terms that spending $320 for stairs, hallway and one room was worth it. Maybe I should have just put that money towards new carpet.
The reports we heard from radio plugs made it sound like it would work. Also the carpet was wet for the entire night and into the next morning. I am just not sure the extra money we paid to Zero Rez was worth it, and so I am not sure if I would recommend this service or if I would ever do it again.
We have used Zerorez for several years. Services have been available at our schedule.
The service Andrew provides is superb. He is thorough and everything looks fabulous when he leaves. I love hearing about his personal life too and will miss him since he is moving to weekdays only and I won't be able to have him come on the weekend anymore. He is a great employee and should get a nice vacation before he has to work during the week now. He deserves it. You Rock Andrew!!!
No harsh chemicals, prompt service, friendly staff
Run your grout special more often.
Very efficient and smelled good.
The people were efficient and friendly and they did a good job and worked quickly.
Aaron was extremely professional and thorough.
Easy to schedule, on time, professional, carpet looks great
You technicians and the performance of your product!
Fast and efficient service and carpet dried very quickly!
I like that the products are safe for my cats and the environment. The gentleman that came to provide the service was very nice and seemed very knowledgeable about the products used and services needed.
They are safe for my cat.
I have used you now 2 times once for tile and once for carpet. i was very pleased both times. YOu are fast and efficient. and the results are amazing. I would and have given your name to others.
Very efficient
Friendly and efficient staff.
Carpet feels clean after the drying process.
Great on time service. Carpets dry quickly, and are ready for use cleaning.
Service man was great and quick. Carpets smell clean again
We had a few issues this time...
1. Our family room carpet had spots that were "crunchy"
2. The carpet was stretched and rolled in one bedroom. While it flattened as the carpet dried, there are "crunchy" spots still
3. The other bedroom smells musky now
We have had mixed results from the four times you have been out since we started using Zerorez.
Professional
Good job good price
The technician was very nice. I feel as though paying a higher price I'd be more satisfied but I honestly can't tell that the carpets were cleaned. The heavy traffic areas still look like heavy traffic areas. I believe he did his best to clean them I just don't think it really looks like our carpets were cleaned.
The results of your clean is phenomenal and your tech Dustin was great!
Very pleased, great service great price!
We liked Sam, the man who cleaned the carpets. He was very detailed and thorough! He was also very courteous. As far as Zerorez, the only downer was the additional/optional charges for the stain protector. It was way overpriced so we did not do it.
Your rep was very professional.
Service tech was awesome!! Love that it dried super quickly!!
Efficiency of setting appointment and timeliness of technician arrival.
Called to let me know when they would arrive.
Service rep did a nice job.