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based on 85358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They do a great job and I will only use zerorez
Improve timeliness. My appt was at 8am and I chose that time so all cleaning would be done few hours before my daughters nap time since I was having her room and the master room cleaned and she would have to nap in either of those rooms at 12p noon. By 930a I still had not been contacted by a tech that he was on his way. So I called to find out what was going on and I was told I had a 9am-11am window. I was frustrated and confused as why I was allowed to set an 8am appt time if the window I was given was 9a-11a? But I figured even if the tech got there at 11am he would be done by 12p(ish) and putting my daughter down for nap was still do-able. The tech didn't show up until 12p... That's ridiculous. Someone at zerorez even called me to let me know that the tech would be at my house by 1130p and that still didn't happen. My daughters nap was pushed back to 130 and she wasn't happy. (Anyone with kids knows that's schedules are everything) and her dad was home with her and it through off his time to get her to sleep in order for him to get ready for work. It was a nightmare for him and I was really disappointed in the excessive tardiness and in correct communication on the appt time when set. Had I known there was windows of time and that being an hour late after that was a possibility I would have chosen a different day. I needed the job done as I was having family in town that weekend. The work that was done was good! And that part I do reccommend! I was just really bummed out on the time management and it caused the customer a HUGE headache.
The service tech Robert H that did my cleaning was exceptional and very respectful. He was very professional and explained in detail what he was going to do before starting any work. In the end my entire house was cleaned to my high expectations including all carpets and tile. The tile looked amazing after it dried. The carpets looked brand new. Thank you Robert of zerorez.
Very friendly and top notch service.
Spots on our carpets that we thought would not come out actually did. Very happy with the results! We will be calling again soon for grout cleaning.
Professional,efficient and through.
Natural, effective, no smell.
Friendly fast
Fresh, clean appearance when finished!
I've been very satisfied with the service and outcome and have used Zerorez for the last 5 years or so!
Product cleans extremely well, leaves no odor and dries relatively fast.
Non-toxic effective cleaning technology, friendly technician and staff, would like to see more bundled deals.
Very professional, and do a great job. I always recommend Zerorez to everyone. Thanks for a great job!!
Clean, not sticky carpet. Our tech, Nicole, was super nice and took the time to explain everything.
Friendly service, great results!
Clean, fast and thorough!
They get carpets cleaner and stays cleaner longer, did a great job on my tile
Service was great! Carpets look wonderful - and done without many of the chemicals that other companies use!
Service was very quick and sale associate was very thorough
No odor, dries quickly
Friendly, client focused, and the rugs are clean!
Technician was very nice. The cart is soft, clean, and drys very quick.
They work
Friendly professional staff, very clean carpets, rug, and sofa, reasonable pricing, and the carpets dry so fast
Polite, courteous , Carpets look amazing , rep was very professional
Everything!!! William was very professional, assessed what we needed and suggested add ons that we would benefit from. Service was quick and efficient. Really enjoyed the great customer service that you don't see much of nowadays.
Technicians were friendly and got the job done. Floors and rug look beautiful!!!
Great friendly professional service
Great job on my carpet. Thought I'd never see it clean again. No chemical-ly smells. Dried quickly.
Good, reliable company. However, my husband (who used to clean carpets) is not thrilled with your new policy regarding stairs (don't count as a room) and the square footage of your "standard" size rooms. (12 x 12). He thinks perhaps Zerorez is getting a bit too big for their britches.
While it is true that a different attachment is necessary to clean stairs, switching it out takes all of 30 seconds. A normal set of stairs does not take significantly longer nor is it harder to clean than 1 room.
I had a good experience with my service rep but my husband was disappointed in the new procedures. 😟