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based on 87352 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was fantastic!Prompt,courteous and truly cared about providing a best cost service. The carpet was exceptionally clean, and like the name says, Zerorez!
Thank you
That my carpets were cleaned so good better than anyone else!
The time it took to do and dry
I paid to have my carpet cleaned. The tech was very pleasant to work with, by the carpet wasn't even close to clean after the treatment
The whole process is great and we loved the results @
We like that you use no chemicals and it's a quick dry process. Our tech, Luis, was outstanding.
Easy to schedule and fast service.
I've used Zerorez for years so I didn't think twice when I phoned. What I was a little shocked at the cost to clean 2 recliners & a 6 ft couch $250.00(the carpet was $57.00)
I did question the teck and he said that was the best he could do. First name removed
They REALLY Get the Carpet Clean. Exceeded all expectations. A wonderful job.
Dustin was professional and courteous!
Great service!
Great service and great job!
Andrew, the service technician, was professional and did a nice job. He was knowledgable and friendly.
I will say that I needed to call on the morning of the appointment to get our narrower, two-hour window. That's the only service related comment that I can offer as a suggestion for improvement.
This is the second time we've used Zerorez's services. The first time, the technician experienced a bloody nose, but he did clean up where blood had dropped (on the carpet that was getting cleaned). For this most recent visit, we thankfully had no bloody noses.
Hire more experienced techs
The price....it is more expensive than other companies
products appear to work well. The service was great and so was the tech.
Carpet dries nice and soft. No crunchiness.
I like that there is no soap which leaves residue.
The service technician was courteous, professional, and not pushy when providing informative options for service upgrades.
Nice knowledgeable and on time
They where here fast and done with the carpets. And they look great.Aaron did a great job.
The payment part was confusing another location here got a bill to pay by check but I had to pay at the time of service.
No soap in the water.
No smell and dries quickly. There were a few spots that did not come up, but overall impressed with the process.
Tech was very personable, prompt, and thorough.
What I did NOT like was the fact that I had scheduled carpet cleaning as well as cleaning of a sofa. The technician informed me that he did NOT have the necessary cleaning items needed for the sofa on his truck. Another appointment had to be scheduled. I did not appreciate that.
Good results
I loved that our technician Paul was very upfront about the total cost and did a very professional job in a timely manner. I also loved having the two hour window instead of waiting around all day; it freed up my morning to do other things.