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based on 85280 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Damien, the man who came to clean my upholstery was fantastic. Very professional and efficient. I am very happy and satisfied with the work he performed
Ryan was very fast and efficient with the cleaning. We had wanted a couch in the living room cleaned, but we were very pleased that he looked at the label inside and with a call to headquarters told us they would not be able to clean it because it had cotton in it. WE were so glad that he had made that determination.
Our breakfast room carpet is very old and worm. It needs to be replaced when we can afford it. I just hoped Ryan would be able to get it somewhat cleaner. He did a wonderful job on it--better than what we expected. There are some irregularities in the color of the carpet now, but we can certainly live with that.
We have always been very pleased with Zero Rez and certainly tell people about your product. We got an appointment quite soon, also.
Quality
Quality cleaning. Great technicians!
Professional and the best I have had.
On time, professional, protected furniture, thorough, friendly.
Environmentally sound, great clean job, punctual, and friendly. David did a great job!
The technician was on time, professional and listened to my concerns. The carpet looks great and dried in 6 hours. There is also no residual chemical odor.
Every technician that I have had has been efficient, polite and on time. Good work all around.
They are reasonable in price. Service men and women are well trained. Professional and kind.
Very reasonable pricing. Professional tech. In and out in a very timely manner
Great service and great results!
Jona was very professional and spent extra time on areas of carpet that needed it.
I wouldn’t use any other carpet cleaning company.
Thank you
Excellent customer service and I'm never disappointed my carpets are like new with every service.
Good service
Nothing in particular
Recently, had Zerorez duct and carpet cleaning performed. I feel the duct cleaning service was excellent and the carpets are visibly much cleaner; they also fully dried within six hours. All three service reps were pleasant and courteous and took care to protect surrounding surfaces during respective treatment. Excellent service and very reasonable. One thing however that I disagree with is the company’s pending change of considering maximum room some for carpet cleaning from 250 sq ft to 200 sq ft. and that furniture within that actually reduces the cleaning area significantly (such as king size beds, wardrobes, triple dressers etc.) not easily removed for cleaning, do not affect room size pricing. Any square footages above the maximum is to be regarded as doubling the room rather then an incremental charge.
Overall, the carpets look much better. But many of the dirt marks, while reduced, are still evident.
Very professional technicians and they do a great job
Efficient booking and service delivery, fairly priced, professional staff, good cleaning results
I find it ridiculous that your technicians are permitted to ask for a tip following their services. It’s not like we can inspect the work that they had performed with the carpet being wet upon completion. There is no walk through following their completion. In all honesty, it makes for a very uncomfortable interaction. I feel that this practice should be removed from your day-to-day business. Technicians could spend a little more time being thorough.
Not only did the carpets come out clean so did my grout on my tile floors! Looks brand new!
Thank you!!
Excellent service and great results
The service tech did a great job explaining process and did a good job cleaning the carpet.
The quality of the work and professionalism of your staff.
On time, fast service, carpets looked great
Easy to schedule, prompt service, great cleaning service
Services were great, techs were helpful and friendly.
Technicians did a great job at our church. It was a huge job involving 3 separate buildings. They were on time, efficient and the carpets were sparkling clean. Great work--thank you! First name removed, Church Administrator
Zerorez customer service is phenomenal. We have used their services for many years and have always been satisfied. Their technicians always go above and beyond taking pride in their work. They are considerate of our home and do everything they can to protect our belongings while they work. We appreciate all the attention they give to our home (and us).
Carpet didn’t look much better after cleaning.