Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84646 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 1, 2024 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

Very informative, RUGS and STONE are looking GREAT!!!
rugs very soft and not crunchy

Report a concern   October 1, 2024 — Rated 0 out of 10 by A.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

After the cleaning, the Zerorez employ attempted to change the price from the one I received over the phone. The man cleaning the carpet said the price increased because one of the rooms was greater than 20 by 20 feet. I told him that size was not mentioned during my reservation call to Zerorez. He did adjust the price to what I was quoted. Afterwards, I measured the room in question and at the very most it is 20 by 18 feet. Also, when he arrived his rug cleaning equipment wasn't functioning causing him to leave and return with another truck, which took about an hour. He did give me a $20 discount for the inconvenience.

Report a concern   October 1, 2024 — Rated 10 out of 10 by C.V. Zerorez Phoenix
What do you like about our products and services?

Able to get pet stain out.

Report a concern   October 1, 2024 — Rated 10 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

How fast it dry's and how new my carpet looks and feels.

Report a concern   October 1, 2024 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Easy to have the servcie done. Very professional and fast. Above average results

Report a concern   October 1, 2024 — Rated 10 out of 10 by P.D. Zerorez Phoenix
What do you like about our products and services?

Technician provided excellent service.

Report a concern   October 1, 2024 — Rated 4 out of 10 by M.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The service person was great. He was friendly and walked us through the process. Unfortunately, for the amount of money we paid, my grout in certain places doesn’t look like it’s been cleaned at all.

Report a concern   September 30, 2024 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Always happy when they clean our carpets and tile would highly recommend

Report a concern   September 30, 2024 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

Quick, efficient job well done

Report a concern   September 30, 2024 — Rated 10 out of 10 by Ashley Mully Zerorez Phoenix
What do you like about our products and services?

Loved how quick and easy they cleaned my living room carpet. They were done in no time and it looks amazing, definitely recommend to others.

Report a concern   September 30, 2024 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

My technician was wonderful! Very knowledgeable, professional & friendly. My carpet looks great!

Report a concern   September 30, 2024 — Rated 10 out of 10 by Martha Madden Zerorez Phoenix
What do you like about our products and services?

They gave me a good price but once the gentleman got there he explained to me the issues of my carpet. It cost extra for that room but it was well worth it. The carpeting looks excellent and it's very nice to go in there and not see a dirty rug.
My tech David was very informative explained in detail what was necessary. So when he was done, all was good with no harsh chemicals.

Report a concern   September 30, 2024 — Rated 10 out of 10 by Debbie Dillon Zerorez Phoenix
What do you like about our products and services?

Excellent

Report a concern   September 30, 2024 — Rated 10 out of 10 by Kathleen Carlson Zerorez Phoenix
What do you like about our products and services?

I like the profession of the Zero Res technician. Also how quickly they clean the carpets and discuss the tracking on the carpet.
Kathleen C.

Report a concern   September 30, 2024 — Rated 0 out of 10 by H.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid over $500 to get my floors done as I was moving out and across country. I was left with more of a mess on my tile then had before floors were done and spent hours recleaning them before move out. Not only was there white residue left on my tile and all along edges, there was splatter at least 6” high all along my cabinets, refrigerator and wall. I did not have the time to call someone back out. I did take some photos that I can provide.

Report a concern   September 30, 2024 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Attention to detail and service tech very knowledgeable

Report a concern   September 30, 2024 — Rated 9 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The worker was very good and did a good job.

Report a concern   September 30, 2024 — Rated 10 out of 10 by Linda Rossi Zerorez Phoenix
What do you like about our products and services?

The service operator did a really good job cleaning our showers, the carpets, and the tile. Spots on the carpet were removed and the grout on the tile was very clean and looked restored. He was very polite and efficient. I will definitely continue to use Zerorez.

Report a concern   September 30, 2024 — Rated 10 out of 10 by Ron Stephenson Zerorez Phoenix
What do you like about our products and services?

Technicians are punctual and friendly. But it’s the results that are the difference.

Report a concern   September 30, 2024 — Rated 10 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

I have been a loyal Zerorez customer for years. I like the professionalism of the staff, the efficiency of the company, and the quality of their work. My most recent experience was perhaps the best outcome yet…thanks Ryan.

Report a concern   September 30, 2024 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

Clean friendly and professional service personnel.

Report a concern   September 30, 2024 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Great clean
Prompt
Friendly

Report a concern   September 30, 2024 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

Great service from the team; very good customer service and always a job well done.

Report a concern   September 30, 2024 — Rated 10 out of 10 by Bill Balogh Zerorez Phoenix
What do you like about our products and services?

prompt service.

Report a concern   September 30, 2024 — Rated 10 out of 10 by D.O. Zerorez Phoenix
What do you like about our products and services?

Prompt professional service.

Report a concern   September 30, 2024 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Quality of service and friendly workers.

Report a concern   September 30, 2024 — Rated 10 out of 10 by Diana Suchoff Zerorez Phoenix
What do you like about our products and services?

My service provider was on time, friendly and efficient.

Report a concern   September 30, 2024 — Rated 2 out of 10 by R.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was 100% satisfied with the service. I do not know where the idea that I was not satisfied was originated from.

Report a concern   September 30, 2024 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

My furniture looks brand new and no chemical smell.

Report a concern   September 30, 2024 — Rated 10 out of 10 by T.F.S.M. Zerorez Phoenix
What do you like about our products and services?

Thanks for getting out quickly and going First name removed extra mile to remove First name removed oil / grease from First name removed carpet in our clients' home. They are thrilled with First name removed results and feel like they are getting a healthy new start for their family after having it all cleaned.


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