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based on 87799 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The product makes the carpets smell clean and fresh . It is nice that you call two days prior to coming to remind the customer of their appointment and that the technician calls to let you know he is on his way. The technician we had Jason was very good at his job and made sure that everything was great and done right and he told us if it was not to let him know so he could make it right. He did a great job to make sure the carpets were clean and that our leather chairs were clean as well. He explained how their process worked before he started cleaning . I would recommend Zerorez very highly to my friends or anyone that needs their carpets cleaned.
The product is fine. The cleaning rep. was a little too talkative. He kept stopping to tell a joke or to tell things not related to the service we requested (carpet cleaning). He was very nice, but needs to recognize non-verbal clues. I had lots of errands to run that day and the "talking" seemed to be too long for the job at hand.
King Bob was not afraid of dogs.
He was not condescending about our carpet.
He used no harmful chemicals.
He gave us booties.
The technicians are friendly and efficient, and I am always satisfied with their work.
The guys that came to our house was very professional and did a GREAT job.
Quick, friendly, thorough.
My stone floor was so dirty and it came so clean! So happy it exceeded my expectations!
Products and services are good, but the appointment scheduling is not flexible at all. In fact, inconvenient for people who wouldn't have the ability to stay around the house all day and wait.
Prompt, quick and excellent carpet cleaning and courteous and professional service.
Carpet stays cleaner longer. Technician worked a miracle!
You do a great job.
The person that done are son house was very nice and answer all my question
Very unhappy that I was negotiating with the tech at my home at time of arrival . Second I had to call dispatch to get a ETA on the tech because the two hour window was running up and had plans for the evening. Third I was told one price and was specific to the amount of rooms and was not told hallways are not included which sounded sketchy. Just overall disappointed. Jarrod was my tech he did his best to make a horrible situation better because I was just about to send him on his way... agents when taking the phone calls need to be more specific to residents homes in the future
no residue or odor
No disappointment.. Can not compare to another company good or bad at this time
Easy to book online, great communication with the company, great quality work
Everyone is very friendly. When I needed more cleaning fluid they had it to me in a few days. The nice person that delivered it was great and so kind.
I recommended you to my daughter and she said she was very happy also (Leah Horchem)
Thank You!
Kathy Last name removed
Easy to schedule, friendly, fast.
The technician was friendly and courteous did a good job at a fair price
It always works!
I like that you offer a variety of flooring care services.
Excellent customer service, very professional! House smelt so fresh after with very quick drying time.
The service agent was knowledgeable, professional, tidy, and polite.
My carpets turn out cleaner with your service than with any other service. Technician is very polite.
The process and product of Zerorez was AWESOME, the carpets came out great and we are very pleased about that, BUT the technician who arrived to our home that day was not very nice.
From the moment he stepped out of the van he acted like being here was a hassle. He did not introduce himself, so I have no idea what he name was. He didn't seem happy to be here at all, which really made the experience not so wonderful.
When he came inside, he said "you know I can't move furniture, so you will have to move it all" I told him I didn't ask him to, I told him I am aware that if we didn't have the furniture moved, you would clean the carpet around the couches. I physically am not able to move furniture due to 2 knee surgeries. I was good with the carpets cleaned around whatever furniture I have. That seemed to upset him, he didn't seem happy to clean around the furniture. I told him the representative I talked to on the phone said it was OK as long as I understood that he would clean around them, he just grunted.
When he finished which was about 1 hour later, he came outside and said he was done, and when I came in to complete the transaction, he said, "you know I only make 16% of the amount you pay the company, so if you get the survey, give me a ten so I can make 10 more dollars, because this company doesn't pay well at all, and basically said the company sucked."
I don't know about you, but I believe he made about $20 per hour, which is about 16% of the amount I paid, and that is not a bad hourly rate at all...but I didn't point this out to him since he was not a pleasant person to be around and I just wanted him gone from my house.
I hope you that you take this to heart, and as I said earlier, I really liked the "process" that Zerorez uses, the carpets were AWESOME, but your technician needs a little more customer service training, or he should leave his job if he is so miserable, which is the impression I got.
I would ABSOLUTELY use your company again, but if the same person came out, I would actually turn him away and ask for another technician.
Thank you for your time, and again, I will definitely use Zerorez again!
Name removed
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You can develop an attachment that gets close to the cabinets when cleaning tile. Your machine couldn't clean the grout under the edge of my cabinets, so there is a 2 inch dirty spot around the whole edge of my kitchen and doesn't look very good.
The thorough cleaning it does.
High quality products and super friendly staff
I thought my technician was awesome and very happy with how my carpets looked after.
The representative who cleaned my carpets was very professional, attended to every detail and took his time in making sure that the process was complete. He was very polite and he wanted to be sure I was happy with everything before he left.