Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87799 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 23, 2017 — Rated 9 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

no soap to draw more dirt into the carpet

Report a concern   May 23, 2017 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

My tile feels & looks clean!

Report a concern   May 23, 2017 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

Customer service and technicians are excellent. Everyone is polite and accommodating.

Report a concern   May 23, 2017 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

That there are no harsh chemicals

Report a concern   May 23, 2017 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

They get the spots out

Report a concern   May 23, 2017 — Rated 10 out of 10 by kim walker Zerorez Phoenix
What do you like about our products and services?

The service is clean and prompt and the workers are polite. I will continue to use Zerorez for both carpet and tile cleaning.

Report a concern   May 23, 2017 — Rated 10 out of 10 by W.G. Zerorez Phoenix
What do you like about our products and services?

Everything turned out great. The rep was very nice and knowledgeable.

Report a concern   May 23, 2017 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

It was quick and the tech was friendly. My tile and home as clean and smelled fresh.

Report a concern   May 23, 2017 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

My technician worked extremely hard and was very picky about how my carpets and tile turned out. He actually went through each room a few times to make sure they were as good as I could get. I'm very happy with the results!

Report a concern   May 23, 2017 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

Great service friendly staff easy to work with
Didn't oversell!

Report a concern   May 23, 2017 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Kyle was very thorough with cleaning our carpet, tile and grout. Great communication and recommendations.

Report a concern   May 23, 2017 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Good job done.

Report a concern   May 23, 2017 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

the service person was great.

Report a concern   May 23, 2017 — Rated 0 out of 10 by L.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

None of the stains were removed. I guess that's my fault. I was told by a friend of mine that zeroRez Would be able to get the carpets looking brand new. Not even close. The carpets still look terrible. It's not your fault. I just wish someone could have looked at the carpet and told me based on experience that these stains are not going anywhere.

Report a concern   May 23, 2017 — Rated 9 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Easy to deal with. A no hassle on time experience.

Report a concern   May 23, 2017 — Rated 10 out of 10 by Craig Annis Zerorez Phoenix
What do you like about our products and services?

Fast, efficient and clean!!

Report a concern   May 22, 2017 — Rated 10 out of 10 by Shelly Briggs Zerorez Phoenix
What do you like about our products and services?

Professional and well organized

Report a concern   May 22, 2017 — Rated 10 out of 10 by R.L. Zerorez Phoenix
What do you like about our products and services?

Tech was polite, clean and very informative

Report a concern   May 22, 2017 — Rated 10 out of 10 by B.L. Zerorez Phoenix
What do you like about our products and services?

My carpets came out awesome. Steve Schroeder was my tech & was very informative. He was very professional polite. I will definetly call Zerorez when I need carpets done again. Thanks for your awesome service.

Report a concern   May 22, 2017 — Rated 9 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Friendly employee

Report a concern   May 22, 2017 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

The service was efficient and fast. James the technician explained everything to me in detail leaving no questions unanswered.

James was very polite and new the product well.

I do recommend allowing them to receive tips because James was EXCELLENT!

Report a concern   May 22, 2017 — Rated 10 out of 10 by Bob Lang Zerorez Phoenix
What do you like about our products and services?

Our carpets and chairs came clean, the tech was prompt and courteous and he explains Ned the various options. A wonderful experience.

Report a concern   May 22, 2017 — Rated 8 out of 10 by A.K. Zerorez Phoenix
What could we do to improve?

I was disappointed in that when being told about sealant and the cost of it what took place to do it should've been also stated for the fact that I paid $70 to watch him spray sealant on my grout joints that took him maybe five minutes to do. not very happy with that outcome. Knowing what he was going to do I could of bought my own sealant and done it myself and saved $60.00.

Report a concern   May 22, 2017 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

I like the quality work done by knowledgeable technicians. Carpets and floors look great after Zerorez comes!

Report a concern   May 22, 2017 — Rated 7 out of 10 by S.H. Zerorez Phoenix
What could we do to improve?

There were a couple of spots that I feel should have been cleaned enough so that they didn't show any more. Both were from food stains. Also I was told that I would receive my charge receipt via email and as of today I have not received it. The technician was very polite.

Report a concern   May 22, 2017 — Rated 10 out of 10 by Nancy Bengoechea Zerorez Phoenix
What do you like about our products and services?

communication, customer service and quality of service

Report a concern   May 22, 2017 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Excellent service/product

Report a concern   May 22, 2017 — Rated 3 out of 10 by A.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My original apt was 1-4 pm...the gentleman arrived at 1 pm and stayed until 8:30 pm!! My neighbor drove by and noticed he was out having a smoke break. I saw the floor the next morning and there was spots and foot marks all over the floor. I was very upset to have paid so much money and not have a clean looking floor. To me it also felt dirty because the marks were everywhere. Today I had a second gentleman come to fix the mistakes and he was very kind, polite and cleaned up the mess. I wish my floors would have been clean in a reasonable amount of time in the first place because we were delayed moving in to our house because of the first gentlemans length of time he was taking and having him leave dirty spots.

Report a concern   May 22, 2017 — Rated 10 out of 10 by Beverly Braham-Durica Zerorez Phoenix
What do you like about our products and services?

Zerorez - Always does a great job, never feel like we've got chemicals in our house and the reps are fantastic - friendly, helpful and always thorough with their jobs.

Report a concern   May 22, 2017 — Rated 10 out of 10 by Ann Shine Zerorez Phoenix
What do you like about our products and services?

I used you once before and was very happy. Your process just makes sense,no residue left behind to attract the dirt. Works for me,quick and fast! I would and have recommend your company.


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