Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84646 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 1, 2024 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Your process cleaned our carpet very well. They look great.

Report a concern   November 1, 2024 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

Everyone we've talked to, including both of the cleaning techs that have been in our home, are very polite and professional. We've been very happy with the carpet cleaning. We highly recommend Zerorez.

Report a concern   November 1, 2024 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

House smelled so clean when we got back, carpets were very clean even old stains were gone! I was very impressed!!!

Report a concern   November 1, 2024 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

Very thorough and dries quickly.

Report a concern   November 1, 2024 — Rated 5 out of 10 by P.J.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You did finally

Report a concern   November 1, 2024 — Rated 10 out of 10 by Crystal Bayer Zerorez Phoenix
What do you like about our products and services?

Ease of scheduling appointment. Great job cleaning my carpets and shower. Professional tech.

Report a concern   November 1, 2024 — Rated 10 out of 10 by Teresa Hagerich Zerorez Phoenix
What do you like about our products and services?

My cleaner was named Creed. He was professional very polite and explained everything. He had a personality and joked with me, an elderly woman, and he was great regarding his personality and the love of his job.

Report a concern   October 31, 2024 — Rated 10 out of 10 by V.M. Zerorez Phoenix
What do you like about our products and services?

Tech was respectful, courteous and on time. Prices are reasonable and results are good.

Report a concern   October 31, 2024 — Rated 10 out of 10 by Toni Wilson Zerorez Phoenix
What do you like about our products and services?

I booked my service online. It was easy to do. I’m not great with measurement's so I knew my estimate was off. A few days prior to my service, I received an email detailing what I could do to prepare my home for cleaning. On the day of my service, I received a courtesy call that my technician would arrive outside of my time window. I appreciated the call. When Jordan arrived, we walked through the entire house so I could show him exactly what needed to be done. He took measurements and adjusted my work order accordingly. He made additional suggestions as he noticed the shower stalls had some calcium buildup. He explained the processes he was performing and had me check the work before moving on. He was very thorough and gave me some great suggestions to keep my floors looking great. He had me review the final invoice before sending it to me for payment. Paying was easy and I was able to leave a tip as well. I highly recommend Zerorez as communication was clear, the staff is friendly and the technicians are very knowledgeable.

Report a concern   October 31, 2024 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

Technician was thorough and helpful.

Report a concern   October 31, 2024 — Rated 10 out of 10 by Jan Brady Zerorez Phoenix
What do you like about our products and services?

Easy to schedule, friendly and timely. Jeff does a great job!

Report a concern   October 31, 2024 — Rated 10 out of 10 by S.Q. Zerorez Phoenix
What do you like about our products and services?


I like your cleaning methods and the results we get with our carpet. Robert did an excellent
job.

Report a concern   October 31, 2024 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Mike was very personable and knowledgeable.

Report a concern   October 31, 2024 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Service man was very efficient and friendly. Couldn't ask for a better job. Thank him again for us.

Report a concern   October 31, 2024 — Rated 10 out of 10 by E.K. Zerorez Phoenix
What do you like about our products and services?

The workers were very curious and respectful, Good teamwork cleaned them up after themselves and did a marvelous job gave me a discount on my floor shampooing

Report a concern   October 31, 2024 — Rated 10 out of 10 by I.R.A. Zerorez Phoenix
What do you like about our products and services?

Friendly service and good cleaning

Report a concern   October 31, 2024 — Rated 9 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

Why a service fee if I’m already requesting your service? Feels like being taken advantage of.include the extra service fee in the price of your service.

Report a concern   October 31, 2024 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Cody did an amazing job explaining the process. Showing me the cost as he cleaned. Tile and carpet came out amazing. Very happy with results and technician.

Report a concern   October 31, 2024 — Rated 10 out of 10 by G.B. Zerorez Phoenix
What do you like about our products and services?

Tech was very kind and helpful with recommendations.

Report a concern   October 31, 2024 — Rated 10 out of 10 by Arthur Gilbert Zerorez Phoenix
What do you like about our products and services?

Great Costomer Service and great job cleaning our carpets with care!

Report a concern   October 30, 2024 — Rated 9 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Service works well

Report a concern   October 30, 2024 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

Shawn is always professional and does a great job for us.

Report a concern   October 30, 2024 — Rated 10 out of 10 by J.P.A. Zerorez Phoenix
What do you like about our products and services?

Thorough cleaning without chemicals

Report a concern   October 30, 2024 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

The technician was polite, professional and did a good job on my carpets.

Report a concern   October 30, 2024 — Rated 10 out of 10 by Deb Senatro Zerorez Phoenix
What do you like about our products and services?

My older rugs came out looking new and my area rug, WOW! They dried quickly and didn’t have the crunch you get from other carpet cleaners.

Thank you Zerorez!

Report a concern   October 30, 2024 — Rated 10 out of 10 by Dennis Pfersich Zerorez Phoenix
What do you like about our products and services?

Carpet cleaned thoroughly and dried quickly. The technician was very customer focused and friendly.

Report a concern   October 30, 2024 — Rated 10 out of 10 by Mike Wasdin Zerorez Phoenix
What do you like about our products and services?

I had scheduled with another company that canceled at the last minute, leaving me in a bind. I called Zerorez, and they scheduled a cleaning right away. The technician showed up on time and was very professional, and the carpets came out great. I was very satisfied with the results and would use them again!

Report a concern   October 30, 2024 — Rated 0 out of 10 by E.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had you right before July 1 cause I was moving. I had animals so I assumed the young guy would vacuum the carpet before he shampooed it and he said we don’t do that. You’ve got to be kidding, I said. He said, can I use your vacuum and I’ll go ahead and vacuum.You want to use my vacuum and I’m paying you! Also when I booked the appt.i said I’d pay for 1 gal of the stain remover. He said he’d use it on each spot, well my dogs tracked in and out of the doorway so the whole area needed stain remover not just each spot so I said then forget it, just shampoo the carpet, I was NOT HAPPY. I’ll send you pictures of the finished results, needless to say, I didn’t get my deposit back!! I called to talk to the mgr but they said the mgr was in a meeting, I never called back. I’ll send you pictures of the results of the carpet cleaning, they will say from Name removed, Phone number removed

Report a concern   October 28, 2024 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Protected walls and did his best with 20+ yr old carpet.
Called to ask if ok to be early, I was more than happy with that.
He even helped me get the last chair out the front door.
Thanks again !

Report a concern   October 28, 2024 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Mario did a great job cleaning our carpets, and the equipment worked well. Thanks Name removed


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