Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84646 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 5, 2024 — Rated 10 out of 10 by Christan Soto Zerorez Phoenix
What do you like about our products and services?

I liked the quickness of the service. Cost was very reasonable for service.

Report a concern   November 5, 2024 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

great tech

Report a concern   November 4, 2024 — Rated 10 out of 10 by Denise Macrina Zerorez Phoenix
What do you like about our products and services?

I originally had Jose clean my carpets and furniture and then he came back to clean my tile. Everything about his professionalism was perfect. He was very meticulous and, when he was finished, everything had a wonderful glow to it and my furniture looked gorgeous. He is an outstanding worker and I have recommended him to two other friends who will probably have their tile done. This young man is remarkable!

Report a concern   November 4, 2024 — Rated 10 out of 10 by Christina Sowley Zerorez Phoenix
What do you like about our products and services?

Our service tech was on time & explained the process. He did a great job!

Report a concern   November 4, 2024 — Rated 10 out of 10 by Michael Guidone Zerorez Phoenix
What do you like about our products and services?

How well they work and how fast the service was

Report a concern   November 4, 2024 — Rated 10 out of 10 by Cynthia Snapp Zerorez Phoenix
What do you like about our products and services?

Our carpets look clean and fresh. Ryan our cleaner was prompt, courteous, and professional!

Report a concern   November 4, 2024 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Great job cleaning our carpet prior to real estate listing!

Report a concern   November 4, 2024 — Rated 10 out of 10 by M.Y. Zerorez Phoenix
What do you like about our products and services?

I think Ryan did a fantastic job and was very thorough.

Report a concern   November 4, 2024 — Rated 5 out of 10 by T.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Service personal was pleasant, but the carpet cleaning appeared no different than other company's we have used. I have also cleaned my own carpets with a carpet machine and have pretty much ended with the same result. Some stains on the top of the carpet over looked and or not cleaned as well as other areas. At best work very average.

Report a concern   November 4, 2024 — Rated 5 out of 10 by J.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I asked for a specific technician because I've used him multiple times with great success, and it was confirmed that he was available for that day. Come my appointment day, I was contacted by a different technician who said he was on the way. What???

I asked for a specific tech for a reason, and that should be flagged in your appointment system. If the app doesn't have that feature, it should. So, either he actually wasn't scheduled to work that day or he called in sick/unavailable, but if a customer asks for a specific tech and he/she becomes unavailable, it would be better for Dispatch to call and explain what's going on, not leave it to some poor replacement to try to explain what's transpired.

Since I had the house all set for the appointment and I had out-of-town guests arriving the next day, I went ahead with the new tech. However, I felt duped and will look for another company for my next service. Work on your customer service program!

Report a concern   November 3, 2024 — Rated 10 out of 10 by B.R.C. Zerorez Phoenix
What do you like about our products and services?

The technician Jeff was fantastic. This was the second time we’ve had him out and my wife requested him again. His customer service and his work has been phenomenal.

Report a concern   November 3, 2024 — Rated 10 out of 10 by Stephanie Barnes Zerorez Phoenix
What do you like about our products and services?

We had residual stains and residue left by previous carpet cleaners and not only did our carpets come out clean, they have stayed clean. Ryan was on time and courteous and we are very pleased with the outcome. Would highly recommend!

Report a concern   November 3, 2024 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

I have been using you for some time and am very please with your work.

Report a concern   November 3, 2024 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Worker was great and personable. He did a great job!

Report a concern   November 3, 2024 — Rated 10 out of 10 by Terry Servin Zerorez Phoenix
What do you like about our products and services?

Gabe did a great job! the best I have had yet. I love the fact that the house does not smell like chemicals, and the grout and tile are clean. I have had other in the past and when done, the floor does not even look clean.

Report a concern   November 3, 2024 — Rated 10 out of 10 by S.O. Zerorez Phoenix
What do you like about our products and services?

Fast drying. Workers can get spots out and are very kind

Report a concern   November 3, 2024 — Rated 10 out of 10 by Jan Urbanski Zerorez Phoenix
What do you like about our products and services?

Your people are so professional as well as personable and do a terrific job!

Report a concern   November 3, 2024 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Great work

Report a concern   November 3, 2024 — Rated 9 out of 10 by Lynn King Zerorez Phoenix
What do you like about our products and services?

The Technician was courteous & did a great Job. He even was accommodating when asked. The carpets came out Great & very little moisture was left in my carpets compared to other cleaning services; and would definitely call ZEROREZ again.
I have used yr Company’s when we lived in Minnesota

Report a concern   November 2, 2024 — Rated 10 out of 10 by daniel martin Zerorez Phoenix
What do you like about our products and services?

Great services and good service techs

Report a concern   November 2, 2024 — Rated 10 out of 10 by M.J.P. Zerorez Phoenix
What do you like about our products and services?

The technician was friendly, thorough, and professional. He arrived promptly and did a great job!

Report a concern   November 2, 2024 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Like how the carpet feels clean but not soapy

Report a concern   November 2, 2024 — Rated 10 out of 10 by David Farney Zerorez Phoenix
What do you like about our products and services?

I love everything about ZeroRez and after Bradley cleaned my tile to perfection I love ZeroRez even more.

Report a concern   November 2, 2024 — Rated 10 out of 10 by Randy Hartz Zerorez Phoenix
What do you like about our products and services?

The carpet and tile looked great when they were finished.

Randy Hartz

Report a concern   November 2, 2024 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

No chemicals No bad smells

Report a concern   November 2, 2024 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Excellent service.

Report a concern   November 2, 2024 — Rated 10 out of 10 by R.J. Zerorez Phoenix
What do you like about our products and services?

Gabe did an excellent job cleaning the carpets, including a few difficult spots. The carpets look fresh and make the rooms look much better.

Report a concern   November 1, 2024 — Rated 10 out of 10 by B.L. Zerorez Phoenix
What do you like about our products and services?

The tech was friendly, very knowledgeable, focused, careful, and easy to communicate with when asking questions.

Report a concern   November 1, 2024 — Rated 10 out of 10 by B.T. Zerorez Phoenix
What do you like about our products and services?

Great service and friendly employees. Excellent job.

Report a concern   November 1, 2024 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Professional and fast!


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