Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87773 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 17, 2020 — Rated 8 out of 10 by K.C. Zerorez Phoenix
What could we do to improve?

The carpet cleaning was great. Would have rated this higher but found some door trim damaged by equipment after the tech left.

Report a concern   November 17, 2020 — Rated 4 out of 10 by L.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet don't look clean it look the same as before. I'm not happy or satisfied.

Report a concern   November 17, 2020 — Rated 10 out of 10 by N.M. Zerorez Phoenix
What do you like about our products and services?

The tech that came out is a very hard worker. Did the tasks that were asked of and did a great job. He’s a valuable asset for your company

Report a concern   November 17, 2020 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule. Technician was very nice and informative. Carpet looks great-got out a very dirty spot.

Report a concern   November 17, 2020 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

The technician was very kind, thorough in his work and efficient. Our carpets were very dirty and he got them cleaner than they have ever been. We have seven dogs and stuff everywhere. Our friends call our home Hoarders Heaven!

Report a concern   November 17, 2020 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

Our tech was so detailed oriented and efficient. She was also very personable.

Report a concern   November 17, 2020 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Top level services from booking through service.

Report a concern   November 17, 2020 — Rated 10 out of 10 by Monica Larsen Zerorez Phoenix
What do you like about our products and services?

Harold was very polite. He did an excellent job. I'll not hesitate to use him again, and to recommend him to my friends.

Report a concern   November 17, 2020 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

The carpet looked really good and the pet stains were removed.

Report a concern   November 17, 2020 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

prompt response and appointment times

Report a concern   November 17, 2020 — Rated 10 out of 10 by Lauren Gaston Zerorez Phoenix
What do you like about our products and services?

Our technician did a great job explaining and reviewing the work that he did. Very happy with the results.

Report a concern   November 17, 2020 — Rated 10 out of 10 by Vi Kommers Zerorez Phoenix
What do you like about our products and services?

We have had Zerorez clean our carpets many times. Sidney, had done an excellent job, above and beyond the rest! We were disappointed when we called and found out that he had moved on...that was until we me Mike! Mike was personable, professional, courteous, aimed to please, and did a fantastic job on our carpets! We will definitely be requesting Mike in the future and look forward to seeing him again.

Report a concern   November 16, 2020 — Rated 0 out of 10 by J.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I am not satisfied with the quality of the cleaning. There was a soap stain I would have expected to come out. It was lighter but completely back less than a week after cleaning.

Report a concern   November 16, 2020 — Rated 6 out of 10 by R.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My own misunderstanding, I thought the pet treatment for carpets was to neutralize the urine therefore no more repeat accidents. Instead the treatment reduced oder only.

Report a concern   November 16, 2020 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Very professional but fun personalities. Quality work with quick dry time

Report a concern   November 16, 2020 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Always great results cleaning carpets/tile. Josh was great in getting it done!

Report a concern   November 16, 2020 — Rated 10 out of 10 by Joyce Nelson Zerorez Phoenix
What do you like about our products and services?

I feel like my rugs are clean without soap residue. The person that came to do the rugs was very polite, helpful and wore a mask.

Report a concern   November 16, 2020 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

I've found Zerorez to provide prompt and professional service. Thank you!

Report a concern   November 16, 2020 — Rated 10 out of 10 by Al Flores Zerorez Phoenix
What do you like about our products and services?

Your Tech did great cleaning job and very professional!

Report a concern   November 16, 2020 — Rated 10 out of 10 by C.D.V. Zerorez Phoenix
What do you like about our products and services?

I can't say enough good things about this company, the quality of its service and the professionalism of the company representative. I will never use any other carpet cleaning service. Reasonable cost, excellent work, clear, concise communication. The representative treated my home as if it was his - very conscientious of minimizing mess and clean up.

Report a concern   November 16, 2020 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

I think you guys do a good job and the young man Rob was very professional. I've had your company a number of times and I am pleased.

Report a concern   November 16, 2020 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Very professional, prompt and friendly.

Report a concern   November 15, 2020 — Rated 8 out of 10 by K.W. Zerorez Phoenix
What could we do to improve?

Quality and service are great. Price seems a bit high.

Report a concern   November 15, 2020 — Rated 10 out of 10 by Jen Perelli Zerorez Phoenix
What do you like about our products and services?

I received great customer service. I booked my appointment via text message and they were very responsive. Kevin B. did such a great job! He was on time, professional and took his time doing our bedroom floors and an area rug. I would highly recommend them!

Report a concern   November 15, 2020 — Rated 10 out of 10 by B.P.C.K.R.B. Zerorez Phoenix
What do you like about our products and services?

Quality work, flexible scheduling & at a fair price. Thank you!

Report a concern   November 15, 2020 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

The technician is friendly and professional. Each time I have used them they are on time and waste no time to get started and complete the job in a timely manner.
The most recent tech-Mike- did an excellent job and treated several spots with extra care!
i will use this company-Zerorez-again.

Report a concern   November 15, 2020 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

Chris was awesome. He was super easy to talk to. We have Coca-Cola red carpet and he knew this is an important room. So he cleaned that carpet and our couch. Awesome job

Report a concern   November 15, 2020 — Rated 10 out of 10 by Valerie Plate Zerorez Phoenix
What do you like about our products and services?

The techs are very professional and thorough.

Report a concern   November 15, 2020 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

You made my 20 year old carpet look kind of new.

Report a concern   November 15, 2020 — Rated 10 out of 10 by Cecilia Aguilar Zerorez Phoenix
What do you like about our products and services?

that i had a 2 hr window on arrival time..The product leaves the carpet crisp and clean..And during a pandemic I felt safe with the tech in my home..And I like the fact the he had cones blocking wet areas.. He moped wet areas on my tile. Very professional..Luis took pride in the job he did..And keep asking me after every room if I was satisfied!! highly recommended..


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