Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87773 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 14, 2020 — Rated 9 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Floor cleaning

Report a concern   November 14, 2020 — Rated 10 out of 10 by Megan French Zerorez Phoenix
What do you like about our products and services?

Knowledgeable technician
No chemicals
Great service

Report a concern   November 14, 2020 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

The technician was friendly and did a good job.

Report a concern   November 14, 2020 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Prompt, pleasant, professional, efficient and always appreciate the cleanliness of the carpets.

Report a concern   November 14, 2020 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Great service

Report a concern   November 14, 2020 — Rated 10 out of 10 by Dorothy Joffrion Zerorez Phoenix
What do you like about our products and services?

I like he fact it really makes you feel there is no residue to attract dirt; and it dries quickly. The technician was very fast, and the two rooms were done in 30 min. I have 2 cats and they did not want to cooperate that day, and the noise was a lot less then I expected. I will be calling you soon for the last two rooms to be done.

Report a concern   November 14, 2020 — Rated 10 out of 10 by B.T. Zerorez Phoenix
What do you like about our products and services?

Technicians were prompt, professional, thorough and a pleasure to have in my home. My carpet looks so much better. Thanks!

Report a concern   November 14, 2020 — Rated 10 out of 10 by John Filetti Zerorez Phoenix
What do you like about our products and services?

Great service, always courteous, very professional

Report a concern   November 14, 2020 — Rated 10 out of 10 by John McMurry Zerorez Phoenix
What do you like about our products and services?

Friendly and knowledgeable tech. Will use again.

Report a concern   November 14, 2020 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

On time, fast and professional! Didn't think it was possible for my carpets to look new again.

Report a concern   November 14, 2020 — Rated 10 out of 10 by M.T. Zerorez Phoenix
What do you like about our products and services?

very proficient, timely, thorough and good product

Report a concern   November 14, 2020 — Rated 9 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Feel of carpet after washed. Price is just too high for me. I have a great room and very large bedroom and den 12 x 34. I get them washed for $120. No pets no stains. I got a quote of 240 from you... Sorry.

Report a concern   November 14, 2020 — Rated 10 out of 10 by Ashlee Jontz Zerorez Phoenix
What do you like about our products and services?

The carpet looks, feels and smells clean and fresh! Worth the expense!!!

Report a concern   November 14, 2020 — Rated 10 out of 10 by Diane Harms Zerorez Phoenix
What do you like about our products and services?

Very professional. Prompt. Rugs look amazing. Luis was the greatest

Report a concern   November 14, 2020 — Rated 7 out of 10 by J.L. Zerorez Phoenix
What could we do to improve?

The technician was polite and friendly however he seemed to take a long time setting up and was done with the actual cleaning very quickly ( stairs and landing). He also said he had to drain his tank in my outside drain before he could begin.
When the technician left, the carpet felt much wetter than the last time it was cleaned by you, and I mentioned this to him. It also feels a bit crunchy now that it has dried, which has not happened before. He did get the pet stains out !!!!
Maybe he needs more training? I would like to hear back from you and see if you can make any adjustments to my bill .Please do not fire the employee.
Thank you.

Report a concern   November 14, 2020 — Rated 10 out of 10 by T.O. Zerorez Phoenix
What do you like about our products and services?

QUICK

Report a concern   November 13, 2020 — Rated 9 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

The services was good.

Report a concern   November 13, 2020 — Rated 7 out of 10 by L.M. Zerorez Phoenix
What could we do to improve?

I would have liked the tech to spend a little more time in some of the high traffic areas. He did in one area that looks so much better but didn't in other areas. Also he didn't do the landing on the stairs and forgot one stair.

Report a concern   November 13, 2020 — Rated 10 out of 10 by E.C. Zerorez Phoenix
What do you like about our products and services?

Your tech Chris would be the reason I would use you guys again he was very nice. Was great with my dogs. Explained the process of how he was going to clean the floor . Was right at my house at 8am with appointment.

Report a concern   November 13, 2020 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Our service technician JD was very nice.

Report a concern   November 13, 2020 — Rated 10 out of 10 by K.O. Zerorez Phoenix
What do you like about our products and services?

Our technician was very pleasant and did a great job cleaning the carpet. We will start getting yearly service.

Report a concern   November 13, 2020 — Rated 10 out of 10 by P.K. Zerorez Phoenix
What do you like about our products and services?

The carpets are well cleaned after Zerorez visit. Virtually no residue of any kind left behind. Carpets dry more quickly than any other type of carpet cleaning we have used. Great customer service. Techs know their business.

Report a concern   November 13, 2020 — Rated 0 out of 10 by J.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Didn’t look as good as usual not happy with servicemen, He seemed to have a nagative attitude from the time of his arrival. Left spots all over the tile, we had to mop the floors when he left. Have been a loyal customer for the past three times but no more.

Report a concern   November 13, 2020 — Rated 10 out of 10 by Tiffaney Lemoine Zerorez Phoenix
What do you like about our products and services?

Your technician was very friendly and knowledgeable about the products and service.

Report a concern   November 13, 2020 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Joe did a great job. He was on time and very efficient.

Report a concern   November 13, 2020 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Eric did a great job!

Report a concern   November 13, 2020 — Rated 9 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

Technician arrived on time, good introduction to customer and a quick walk through of what he was going to do. Good courtesy, respectful and focus on his job. Absolutely, well recommended to any customers in Arizona.

Dvd

Report a concern   November 13, 2020 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

service techs are professional, Professional looking, professional acting, professional service. always appreciated, and trustworthy.

Report a concern   November 13, 2020 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

I was contacted to see if they could come 30 minutes early. The employee was great, friendly and respectful. Carpets look great.

Report a concern   November 13, 2020 — Rated 10 out of 10 by Janet and Jack Schutte Zerorez Phoenix
What do you like about our products and services?

Excellent work and services people. Have used many times


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