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Client Testimonials
You did a wonderful job.
Great customer service throughout - the person who helped me on the phone to set up the appointment was great, and so were the technicians that cleaned the pet stains on my carpet. They were honest about the situation but not condescending, which I appreciated.
Both times I've had Zerorez clean our carpets, the people handling the cleaning have been friendly, thorough, and offer the best solutions for our high traffic carpet areas and pet stains. They clearly take pride in their work, the company, and great customer service. Not only that, but our carpets are completely clean and fresh smelling! Love it, keep up the great service.
We are very happy with how clean our carpet is now. We especially appreciate the work put in by the technician to vacuum along the edges of the carpet and underneath the furniture in our kitchen area. He also paid extra attention to a particular toner stain from our copier. Thank you!
Service tech was awesome, detailed oriented and friendky
Technician was on time and explained everything. Gave me options and didnt try to push any additional services i didnt want.
My carpets look better than ever. Whole house smells clean and fresh. Great service personnel and very knowledgeable.
1. Appt easy to book
2. Fast and friendly service
3. Excellent results
The people and the results.
I have used you guys twice now to clean my carpets you are reliable and consistent. I like that. The carpet comes clean, smells good and drys pretty fast.
Very pleased with service provided. Greg was punctual and worked efficiently.
Consistent and thorough cleaning. Workers have been very professional and friendly.
The people are positive, nice and do a great job!
the carpet and couches felt clean and smelled fresh ... no sticky or stiff soap residue.
Showed up on time, did a fast professional job
Great service! Carpet looks awesome. Thank you.
I liked how easy it was to schedule the appointment online. The cleaning was faster than anticipated and the carpet looked great!
Very professional. Did an excellent job in cleaning my carpeted stairs
Zerorez came back to work on getting the odor from cat urine out of the carpet completely. They did it at no charge!
I thought is was a very good job and on time.
great job! Very pleasant experience-our tech was thorough and personable and we will be calling you again next fall.
great job of cleaning our carpet, very courteous gentleman that did the cleaning.
I like the fact that you do not use method that leaves a soap resado on my carpets and they always look so clean and fresh.
Your employees are always so professional!
I have recommended your service to many of my friends and I always hear good remarks from anyone that has ever used your service.
Thanks
Service Tech was friendly and explained process and products well. Tech was efficient and did a great job. Carpet was clean and sanitized.
Friendly and knowledgeable cleaners. Efficient. Good results.
The young service man explained everything he would do after we showed him what we wanted cleaned. He also clearly explained the pricing and there were no "surprises" at time of payment. It was easy to use my credit card and things went smoothly. He was thorough and did a good job, although it seemed like he could have gotten everything done and explained in a little quicker timeframe. But then it was close to suppertime, so he was "understandably" probably a little bit tired after working all day, even though he didn't appear that way. He was very professional and very nice.
We have used Zerorez before and if we do have any complaints about Zerorez in general, it would be that it would be so nice if you could figure out a way to clean the carpets and have them dry sooner than they do! Every time the carpets are cleaned, they are so very wet for a long time. Can't more of that water get sucked up? Other carpet cleaners cost less and the carpets are usually dry by the next morning and truthfully I don't notice a big difference in the cleanliness of the carpets, although my husband disagrees with me on that point, but he also does not like how long the carpets stay so wet. Also, this is the first time we've had you clean our rugs at your location and that didn't happen as smoothly as stated on the estimate I signed. We didn't get called when they were done, except after I had already called 3 times to check on them. The 1st time I called, it was about 11:15am and the girl asked politely if I could hold so she could go back there and check. After a while, she came back and said that no one was back there, so they must have all taken an early lunch. I wondered why they wouldn't tell her this, so she could have saved herself that long walk and saved me holding. She had me leave the guys a voice mail and she said they would call me back, which they didn't. So I called again about 4pm and a man answered & said the rug cleaners were just getting back from a lunch meeting and I thought, gosh, a 5-hour lunch meeting for rug cleaners? But he apologized that I hadn't gotten an answer yet, so he said I will write a note to them w/your name & phone # on it and hand it to them, so you'll be the first person they call back. Well, no one called, so a couple days later, I called again and was able to get the answer that the rugs were done. I did find an email apology from the day before that also said the rugs were done, but I hadn't checked my emails for a few days. Then my husband had a terrible time trying to get to your place to pick them up. It's not clearly shown on any online maps and your site map didn't seem to help him either. He's a pretty smart guy, too. But anyway, we finally got the rugs and the price was the same as the estimate and they look terrific. Thanks, Name removed
The customer service was excellent - from the first call to the service provided by the technician. The tech was on time, courteous, and did an excellent job,
They were on time and did a great job!
Very courteous and professional.
I was satified with the quality of the service. I will use them again, but only after my carpets are terribly dirty as the cost is quite high compared to a regular carpet cleaning service.