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32812 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No soap residue.
After using many carpet cleaning companies in my lifetime, Zerorez has delivered on their ability
to get my carpets clean and remove unsightly stubborn stains.
Efficient customer service and courteous, professional technician.
You have a good product, no soap. My carpets and sofa look like new. Michael took care to protect my stairs and walls from getting messed up from the hoses. Over all he did a great job and I have recommended your service to my neighbors.
Office and customer service staff in office is my only complaint
Looks great!! Happy with the floor repair!!
Fast,efecient service.
Some spots weren't as clean as we thought and it really took way to long to dry. We had to kep dog at moms one more day because it still wasn't dry 7 hrs later.
Everything
The carpets are beautiful and the tech that came to our home was excellent.
How fast and clean you are.
the first time I used Zerorez, I was amazed!!! it seemed as though every spot was removed and all the dark areas went away and my carpets looked brand new for a long time.
I was a bit disappointed in yesterday's cleaning - because there were remaining spots and all my carpet edges around my tile kitchen and back into the carpet about 1 to 2" were very dark as if all the dirt was pulled from carpet but remained along the edges. I don't mind spending the money, but I was disappointed today when checking it out after they were dried and finding spots and all edges blackened.
Also, the very first time I used Zerorez, the technician brought in soft plastic cones used as bumpers when the hose was against the wall corners. I was super impressed the first time and that is why I called Zerorez again.
My carpets are clean! Many other carpet companies the stains seem to come back once the carpet dries. This has not happened so far. The gentleman that came to my house was more than accommodating! In addition, my dog put a meat bone on a white chaise and the blood from the meat ran onto my white linen fabric. The gentleman knew how to treat the stain and it is completely gone. He saved me an enormous amount of money that I would have spent having the chaise reupholstered. I can't say enough about his knowledge and efficiency.
Thorough cleaning and friendly services.
have some type of "loyalty" program to keep me from shopping around...
I loved everything about your service. My carpet looks brand new again!
Dennis Smith was very courteous and did an excellent job! I have already recommended Zerorez to my friend and family. Thanks again!
Technician Robert very knowledgeable and customer friendly. Other techs have also been good.
Brett Spence was very professional and did a great job. The carpet looks clean and it dryed fast.
Everything was great but the cost was too high for cleaning
no chemicals and on time curteous service
Excellent products. Professional and quick service!!
Quick, excellent work done.
Easy scheduling professional and great smell
Looks great and friendly staff
courtesy and competence
That the cleaning is chemical free
The natural--nonchemical--part. The cleaning was very thorough. Very well done.
David Valencia, was very friendly, professional, and seemed to know what he was doing. He explained everything to me. His work was neat and efficient. It's a little early to know if I liked the product as I would like to see how my carpet is several months from now. However, I liked the product used for cleaning as it was explained to me. I understand that the carpet does not attract more soil after it has been cleaned.
They did a beautiful job. They even came back to get two coffee stains out, which didn't come completly out the first time.
nice tech. and quick service. Carpets look great!