Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32812 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 27, 2013 — Rated 10 out of 10 by Ellery Deaton Zerorez Los Angeles
What do you like about our products and services?

I like that you use alkaline water and no soap. I like your friendly service provider and the ease of which I could make an appointment that worked for me. I like how long the carpet remains clean.

Report a concern   June 27, 2013 — Rated 10 out of 10 by J.P. Zerorez Los Angeles
What do you like about our products and services?

Gil was very professional, pleasant and worked very hard to make certain that I was happy with the cleaning. He worked outside for two hours in 90 degree weather. I really appreciate the job that he did.

Report a concern   June 27, 2013 — Rated 10 out of 10 by L.L. Zerorez Los Angeles
What do you like about our products and services?

Very good results on carpeting that survived recent renovations. Carpets maintain their softness when detergents are not part of the formula.
Great service.

Report a concern   June 27, 2013 — Rated 10 out of 10 by J.C. Zerorez Los Angeles
What do you like about our products and services?

Amazing results. Carpet is 12 years old but now looks great.

Report a concern   June 27, 2013 — Rated 10 out of 10 by D.M. Zerorez Los Angeles
What do you like about our products and services?

I was very pleased with the results. My carpet looked new. I do take issue with the fact that I was not informed of the $15 call out fee until after the work was done. ( I called the office twice before service to confirm the price I was quoted so I could have a check ready and specifically asked if there would be any added charges. Also I did not read anything about this fee in my confirmation email.) The technician apologized for this oversight, but this information should be disclosed so its not a surprise.

Report a concern   June 27, 2013 — Rated 8 out of 10 by S.S. Zerorez Los Angeles
What could we do to improve?

Carpets look really good.

Report a concern   June 27, 2013 — Rated 10 out of 10 by K.B. Zerorez Los Angeles
What do you like about our products and services?

That you do not use chemicals

Report a concern   June 27, 2013 — Rated 10 out of 10 by Brenda Roberts Zerorez Los Angeles
What do you like about our products and services?

Great job. Technicians work to make sure the ares are as clean as they can be

Report a concern   June 27, 2013 — Rated 10 out of 10 by Marcy Holland Zerorez Los Angeles
What do you like about our products and services?

Cleaning was done very diligently, and thoroughly. When I left a message requesting a faxed copy of my receipt due to computer downloading problem, it was done immediately. I am a very satisfied customer and already passed along business card to my employer. Will be calling soon for other areas of my home.

Report a concern   June 27, 2013 — Rated 10 out of 10 by C.M. Zerorez Los Angeles
What do you like about our products and services?

carpet cleaning

Report a concern   June 26, 2013 — Rated 3 out of 10 by M.E.Q. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Too expensive. Too much over emphasis on customer service.

Report a concern   June 26, 2013 — Rated 10 out of 10 by K.S. Zerorez Los Angeles
What do you like about our products and services?

I liked the employee, he was punctual, polite, efficient.

The product is great. We had our carpet done conventionally last time and it looked "washed" afterwards. This did not happen after Zerorez. Also liked that he could do a big woolen throw rug which now looks beautiful.

Report a concern   June 26, 2013 — Rated 10 out of 10 by Laurie Carey Zerorez Los Angeles
What do you like about our products and services?

Easy to get an appointment, tech is always on time, clean and polite. The carpets look great even though they are old and have been abused by our grandchildren and granddog. I like that no soap or chemicals are used in the cleaning process.

Report a concern   June 26, 2013 — Rated 10 out of 10 by T.V. Zerorez Los Angeles
What do you like about our products and services?

Best rug cleaning service tat we ever had.

Report a concern   June 26, 2013 — Rated 10 out of 10 by P.F. Zerorez Los Angeles
What do you like about our products and services?

Tech. was on time and gave us a very thorough cleaning. Lack of residue does seem to keep carpets cleaner longer.

Report a concern   June 26, 2013 — Rated 10 out of 10 by Yoko Slaby Zerorez Los Angeles
What do you like about our products and services?

It was amazing to see the difference before and after. My husband and I are looking for tile cleaning after this wonderful service.

Report a concern   June 26, 2013 — Rated 10 out of 10 by S.B. Zerorez Los Angeles
What do you like about our products and services?

No chemicals are used, and your company is operated so professionally.

Report a concern   June 26, 2013 — Rated 10 out of 10 by Anthony Bauwens Zerorez Los Angeles
What do you like about our products and services?

The non-use of harsh chemicals and professionalism of technicians.

Report a concern   June 26, 2013 — Rated 9 out of 10 by C.G. Zerorez Los Angeles
What do you like about our products and services?

Carpets very clean - service technician did a great job!

Report a concern   June 26, 2013 — Rated 10 out of 10 by S.R. Zerorez Los Angeles
What do you like about our products and services?

IT WORKS!

Report a concern   June 26, 2013 — Rated 10 out of 10 by M.R. Zerorez Los Angeles
What do you like about our products and services?

servicr and quality of work

Report a concern   June 26, 2013 — Rated 10 out of 10 by Lori Roberts Zerorez Los Angeles
What do you like about our products and services?

The technician was very friendly and informative. He took extra care to make sure that none of the equipment he used would scrape against walls or furniture. One room that I had was especially in need of being cleaned and after he cleaned it, it looked good as new. The way they clean the carpet leaves no residue just like their name "zerorez". I have never been happier after having my carpets cleaned. I will definetely use Zerorez again. He even brought special shoe covers in case you need to walk on the carpet before it is dry. You really think of everything. I can't say enough good things about Zerorez!

Report a concern   June 25, 2013 — Rated 4 out of 10 by A.Z. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I am being charged by another company $850 for pet urine after my carpets were cleaned.

Report a concern   June 25, 2013 — Rated 10 out of 10 by J.N.K. Zerorez Los Angeles
What do you like about our products and services?

Very efficient and quality job. I would highly recommend Gil Rogers also.

Report a concern   June 25, 2013 — Rated 10 out of 10 by G.S.K. Zerorez Los Angeles
What do you like about our products and services?

Let me put it this way, there isn't anything I did't like!

Report a concern   June 25, 2013 — Rated 10 out of 10 by Diane Holmberg Zerorez Los Angeles
What do you like about our products and services?

carpets are very clean

Report a concern   June 25, 2013 — Rated 10 out of 10 by C.O.R. Zerorez Los Angeles
What do you like about our products and services?

Very professional. The carpet feels very clean and without residue. I also like the fact that we do not need to get it cleaned as often which impacts the longevity of our carpet investment.

Report a concern   June 25, 2013 — Rated 10 out of 10 by T.Z. Zerorez Los Angeles
What do you like about our products and services?

My carpets look, feel, and smell wonderful!

Report a concern   June 25, 2013 — Rated 10 out of 10 by C.P. Zerorez Los Angeles
What do you like about our products and services?

Our carpets look great, and the technician was very professional.

Report a concern   June 25, 2013 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

The carpet cleaner was extremely professional, kind, and did an amazing job on our doggie dirty carpet, looks like new!


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