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based on 32812 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There were places on the carpet that were left dirty. I took a white paper towel and came up with dirt on these 'spots'. They also scraped up my white tile that is next to the carpet. I cannot get the scrape marks off. It looks like the tile has been permanently damaged.
Excellent service by the worker you sent. I would def use again based on his performance and attitude.
You simply do a great job!
Robert was very professional and was able to answer questions I had about different products
Helpful service & courteous service. Reasonable price. Non-toxic.
On time, efficient, good product
The carpets dry quickly and feel very clean. The gentleman who did our service was terrific.
It really took the black spots out of the carpet. Carpet considerably improved in appearance. Imam happy with the result.
The carpet is so soft after the cleaning. It also seems to stay clean longer than with other steam methods of cleaning.
Techs are clean, polite, courteous and helpful. Work efficiently to save the customers time.
The customer service is excellent. The staff on the phone are professional and accurate in their pricing and appointment scheduling. The fee was very competetive. The technician (George) was cordial and punctual. He called as promised to give a more specific ETA. He did a fantastic job. My son's room was just in bad shape. He made the carpet look brand new. I can't say enough about the entire experience.
The worker was very rude. He wouldn't move a standing fan, which I don't consider heavy furniture. He missed the sides of the stairs where you can still see dirt.
You show up on time. Service is courteous and most importantly, you do a great job cleaning and it stays clean, longer.
My carpets were a real mess from having older and ailing cats and dogs. Pet stains were pretty bad. I have fairly new carpets. One room a cheaper carpet and pad. Two rooms expensive stainmaster and stainmaster pad. Still the stains were visible in all three rooms and had been there a while. I purchased the additional pet stain product offered. It was expensive but I wanted the best shot to remove the stains. I did have a problem with how long my carpets stayed wet. Some areas were still damp a week later... However Zerorez sent a second serviceman to freshen the scent as it took so long to dry. The great news is, it's been three weeks now and the stains have not come back. I feel it was worth the extra $$ and hassle of the wetness to save my carpets. Everyone I spoke with was very professional and on top of my concerns. I will use Zerorez again.
Great service!!!!!
Our carpets had not been cleaned for five years. Your service man worked extremely hard to clean the carpets and sofas...everything looks like new!
Dana was wonderful! Did a fabulous job for me. The carpets and couches look like new! Thank you.
not the tradition chemical based solutions. dries faster
Easy to schedule appointment using online scheduling.
Call before arriving for appointment
Uniforms and logo truck used during the service
Cleaning was fast and didn't leave the carpets really wet
Profesional and courteous service
Everything..It was a very pleasant experience.
Always on time, well-organized, friendly, nice servicemen who do a great job! What's not to like?
I've used your service twice. Both times the men did a good job and cleaned up afterwards.
Michael was very informative and helpful in explaining what he was doing. He was very professional and I will be even calling back myself for my next carpet cleaning.
No soup residue or chemicals involved in cleaning process / quick drying
Zerorez did a great job of cleaning my very dirty carpet.
Service and product are excellent. Brian, the technician, was outstanding. Professional and courteous.
Prompt, friendly, professional with excellent results!
Carpets are Very, Very clean! There's no residual smell. They dried faster. Technician was thorough and professional. Will recommend to others.
Very professional, carpet looks great, dried quickly,green product
First, let me say I loved our technician, Robert. He was very knowledgeable and skilled. I like that our carpets are spotless and there was no smell. they are as soft on my feet as when brand new. Yeah!