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based on 32814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, great service
The carpet seems so clean and do not immediately get dirty again. The carpet stays clean longer.
He wouldn't lift anything and not that friendly. Very dissappointed because the company was recommended by my daughter.
Zerorez came out the same day I called and Michale was very professional and did a great job.
Carpet always looks fantastic after cleaning. All the technicians we've encountered have been polite and knowledgeable and very conscientious.
Nice job.
I have no idea what we do to our carpet but Zerorez always gets it looking like new! Your tech Keith was very polite, friendly and knowledgeable. Thanks Zerorez!
Your worker was on time and very polite, Explain thing thoroghly. Was able to work next to the cleaning crew.
The promise time of job completion were inadequate, took 3 1/2 hours longer and the quoted pricing were wrong, the carpet repairs not satisfied. Overall we were very disappointed this time; should have two men crew to do a commercial job.
Customer service
our carpets and sofas lok really good, and the technician was very good and clean about his work
I like that you do not use toxic chemicals. The tech was very friendly and knowledgeable. The carpet felt and smelled really clean afterwards. The high traffic areas were still visible but I like that you sent someone back out to retreat those areas. Now I know it was primarily due to fiber distortion, which you can't do anything about.
Very thorough job...great work ethic by technition...(and a pleasant personality)
The gentlemen cleaners are always prompt, informative, professional in demeanor and knowledgeable about their business. Plus they always do a terrific job. What could be better?
Excellent service and work.
since this was my first time I was impressed with the process that is odorless from chemicals and the drying time, and the results, I believe there is a small spot that is still there but it was only yesterday, so I have not had a chance to check all since we are using booties and trying to stay off carpet! like I said on yelp! my only disappointment was that I wish I would have known that the 3 room sp. was in effect, when I called to schedule a return visit the same day, I could have had another small high traffic area done in my office space, as seniors every dollar counts!
The smell of pets and dogs was not removed as a result of the cleaning, you should be clear that the service will not fix this problem.
very good results on hard to clean rugs, very prompt, very speedy, quite inexpensive, and a very good technician who did the job--courteous and competent....
Bad attitude of consultant and customer service. I expect a carpet cleaning company to clean my entire carpet. The edges were not even vacuumed. They were full of dog hair and bobby pins so it clearly wasn't cleaned. When we asked the technician to do the edges, his attitude was like he was doing us a favor by cleaning the edges. When I reported the lack of the edges of the carpet being cleaned to the customer service rep, she said that your website clearly states the customer should vacuum before you guys come. Excuse me but I heard your stupid "drink the water" campaign on the radio 5000 times so I finally decided to try you guys out. I never went to your website. Now I know why you need to play your radio ads a million times a day...You never get any repeat business! If you focused on a quality product and quality service you wouldn't need to worry about spending so much on your radio ads. Anyways, I will never use zero Rez again and whenever carpet cleaning comes up in a conversation for the rest of my life I will tell them to use anyone BUT zero Rez.
Do not like the $15 charge for "trip" - The cleaning is already very expensive. Also I had to complain to get an operator here in the timeframe given to me.
The carpet stretching I requested was not on the technician's ticket and thus he didn't have time to perform the service.
The tech was very thorough and was able to handle all the areas. Looks good.
I called Zerorez because I wanted to completely 'zerorez' my home! I have heard your ads on the radio for years, but I didn't know that you could clean all of my surface areas - not just my carpets! Marcel (my tech) was amazing and very professional. He 'zerorezed' the tile in my kitchen, bathroom and foyer, and I couldn't believe how much cleaner it looked! Even the grout was spotless! He also did 2 area rugs and the upholstery on my couch. I have a 2 year old, and he can be a messy little guy. All the drips and stains came off my couch like magic! The fact that you use NO CHEMICALS, just alkaline water to clean totally blew me away. Having a little one, this was very important to me. Anyway, THANK YOU for doing such a wonderful job. I will definitely use you guys again!
~First name removed B.
They work
Technician was professional, truck and clothing identified company, walked house and discussed areas and prices prior to beginning work. Showed up on time, worked diligently through to completion. We had the entire house carpets and tile cleaned, 2 small area rugs, sofa, 3 large stuffed chairs, and 6 dining room chairs. It took about 4 hours for everything. We were given booties to walk on the carpet. It was completely dry by the next morning. Although a little bit 'crisp' on our feet when it dried, once we vacuumed and moved the carpet fibers, it softened right up and looks beautiful! The technician instantly sent our receipt to our email address. We would definitely recommend ZeroRez to our friends and family.
timely, efficient, and professinal.
Thanks,
I like the fact that no dangerous chemicals are used.
Up front about the work and quick response to get the work done.
I like job Robert Keith did.
My rating is based not on what you did or didn't do right. We were very happy with almost the entire process and also with the wonderful results seen in our rugs.
The fact is that for various personal reasons, we rarely recommend any company or contractor to friends, so this rating number reflects that reluctance.
If you asked us to rate your company, rather than the "recommend" part, we would rank you at a 9 rating for your performance. Jose was very professional when he came to measure and to tell us about pricing. The pick up of the rugs went smoothly. Gabriel and (sorry, forget his name) who delivered the rugs also were very professional and helpful. The cleaning was excellent--no spots left, colors refreshed and bright. The invoice issue was the only glitch: We didn't get an invoice or "received" document when the rugs were picked up, which I felt we should have (a document that indicated that you had our rugs, and a financial statement), then a statement apparently sent by e-mail wasn't received by us, though this was quickly remedied, and finally we received a bill from [your main office?] asking for payment before the rugs had been returned. This too was quickly and professionally remedied.
So the "bottom line" is that your service was excellent and your results, too. We are very pleased. We just aren't likely to recommend you to others.
Name removed