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based on 32814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You actually got my living room furniture clean! I had laundered the cushion covers myself so you could see how dirty the 20 year old sectional was. You cleaned it so well I can't see the difference any more. I am truly amazed and very satisfied. So much so that I made another appointment to clean my dining room chairs. I hope you send the same tech ( Dennis) as he was very curteous and patient with my scrutiny of his work. Thank you Zerorez!
The professionalism of your staff
The promptness and professionalism of your technicians. Everything about your customer service is excellent.
The level of cleaning has been over and beyond any other cleaning service we have ever used. Also, Robert really takes pride in his work and it shows. I will always ask for Robert.
I like the fact that the carpet gets so clean.
The tech and the fluffy clean carpet after the cleaning.
I like that you have a green process..and that the white grout in my bath/dressing area is now white again...that the tech Dennis Kennedy was careful and did a good through job.
Thank you Dennis and Zerorez!!
Robert was great Very knowledgable and courteous
Your people are so willing to please and do everything in their power to help you get the best results.
Your employee was very professional .
Efficiency, quality work, and outstanding customer service.
good quality service
A pleasurable experience from atart to finish. Customer service, techician,
process and results all five star. This was my first and only zerorez experience,
I will no doubt schedule another call for the furniture.
Knowledgeable technicians. Safe product. Cleaning lasts longer.
Your representative did a fantastic job! When I compare you to the Zerorez company in Salt Lake City however, your company does not compete. All you use is a steam vac. The other company used a new, state-of-the-art vacuum with fast spinning, broom-like bristles in it that would dig into the carpet to pull out all the dirt and junk. Then they would use the Zerorez water solution on it. Their process would leave old carpet looking new. Your process does removes a few stains, but it is comparable to all the ordinary carpet cleaning companies out there. Also, the Zerorez company in S.L.C. would provide styrofoam blacks to prop furniture on top of so they could vacuum under it. There drying times where less than half too. There price was only $33/room. That was a company I bragged to all my friends about, but I am sad to learn that it is only the S.L.C location I can recommend.
On time, at a good price, good job.
we are happy with the results
Dog urine stain still visible even after extra deep cleaning.
Careful with products and equipment. Our floors look clean
The fact that there is no use of "soap" and therefore the carpets do not attract dirt as quickly as other processes. I also believe my carpets are cleaner than if done chemicallyh.
Attention was taken to my complaint of February cleaning.
Trainer Larry trainer w/trainee Wilson corrected the stain problem I had.
I have tried to download invoice to no avail. Please send by mail.
I appreciate how professionally Zerorez conducts their business. They are polite, responsive and engaged from scheduling until the job is done. The technicians are always good about arriving on time, surveying the task, advising how they will proceed and then doing a great job cleaning. In addition, they are clean cut and have excellent manners, giving me many reasons to keep calling them back.
Our carpet was seriously stained from our dog. Larry and Wilson, a trainee, were great. Larry explained what could be done to clean up the stains. They were friendly, professional, and did a fantastic job. We were very pleased with the results.
Zerorez Setvice Representative Robert is very knowledge and helpful.
I like that you don't use chemicals. My carpets look new.
Your employee was on time and pleasant and offered helpful suggestions at my request. Also, he was able to get out a spot that previous cleaners were unable to remove.
The carpets look great after they are cleaned and the technicians are professional
Great service and product
Be sure to note customers changes eg. I called back to change my appt. and apparently this change was not made by the ofc. Causing a inconvience to me as my 2-4 pm appt. turned out to be 6:30 on a Friday day before my vacation.
I would recommend u but would tell anyone to be sure to call the day if your appt. to verify so you don't have to sit around waiting for your tech who might not show-----less aggravation!
Product was delivered as advertized and on time. You can't ask for more.