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based on 32814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your services were excellent. The gentleman who cleaned our carpets did an outstanding job and I would recommend him and ask for him again.
Very nice & helpful technicians, spots removed, carpets look great!
Professional, efficient, clean, on time
Professional workers, no residue on carpets and furniture, finished product always looks great!
Everything. The way my carpet and couch looked...nice and clean, with no residue. Your technicians are impeccable...
The two people that came to my house were very nice and professional. They did a nice job on the carpets.
Keep offering specials!
Prompt and courteous technician (thanks Livingston!) and the best spot removal.
I am normally very happy with the service but this time there were several stains that were left and this is very unusual. I have used Zerorez many many times and constantly recommend it but I do not know that I will be using it again based on the massive stains that were left. Normally these very easy traffic stains are lifted and this time they were not. Name removed Phone number removed
Very good service, excellent work ethic and awesome results!!!
fast service,fast drying time stains doesn't come back
Quick and thorough
I love the zero residue process. Keith was fabulous. He went over all of the carpet issues with me and did a fantastic job. He definitely earned a ten! Zerorez is the only cleaning process I will use in the future.
IT works!!
Excellent work ethic, friendly personnel, hard workers, arrived on time and completed the job to our satisfaction.
No soap residue, no tacky feel to my carpets, techs are very helpful. People comment that my seven year old carpets look like new. I have only used Zerorez on them. Prices are a bit high but they have many promotions throughout the year.
Everyone was so helpful, from the person who answered my questions on the phone to Juan, me service professional.
I like that no harmful chemicals are used to clean the carpet.
polite, knowledgeable representatives. Hard working. Clearly qualified and knowledgeable about the service they provide.
No soap, just clean water. What a great product, fast and efficient, and friendly technicians
Appointment times were met and the work was done quickly and professionally.
Everything!
The stains return after ONE WEEK and that is soooo frustrating!! For the amount charged, the results are the same as less expensive steam cleaners (we got bids but decided on Zerorez). Positive: Zerorez techs are really nice guys, friendly and professional. Negative: We had to chase down calls to your company as our messages were NEVER returned and in my last few interactions the young (young-sounding - don't know their ages for sure) girls, they claimed they left messages (my Verizon statement proves otherwise) and when we finally did speak, the arrogance & subsequent rudeness, was astounding. Last time I checked, it's the sales/paying customers that drive revenue. We are happy to share great news, resources, vendors, services, but we wouldn't want our many friends and neighbors to have the same issues so it would be hard to recommend your company.
You left streak marks on my carpet. My carpet looks worse than it did before you came. I would like you to come back out and re-due the areas that were streaked by your steam cleaning or refund part of the almost $500 you charged to clean it. I have had my carpet cleaned by a dry carpet method and it was very acceptable I am regretting using your company. I heard your advertisement over the radio and thought I'd give you a try. Never again unless you rectify the situation. We are selling our house and wanted the floors to look good what a mistake. Please call me ASAP Phone number removed -Name removed Brea, CA
The technician was very helpful and did such a wonderful job! Thank you so much - I will never go back to any other carpet cleaner!
Clean fresh and fast
Like the no-residue solution. Good service!
Send someone with a better attitude. I did not like his first impression attitude and while the truth needs to be told it can be done in a better "light". I realize he didn't want to over promise but it turned me off. I think he should of told me more detail about how "non residue " is still a good option even though I have nylon carpet.
It was quick and easy.
Very punctual. Excellent job done and in a timely manner.