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based on 32814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Brian was friendly, clean and professional.
It cleaned fantasticly
Thoroughness of the job and friendliness and trustworthiness of the technicians
Timley,professional
Carpets and furniture got very clean. Had very good impression of the person who did the work.
When I first had Zerorez do My carpets, it seemed like the technicians really wanted to do a good job and of course the prices were more reasonable. Now it seems like they are on a time restraint, and want to hurry-on to the next job. I had my carpets re-done and they look much better--I also watched as the technician clean the carpets this time.
I made an appt for 2-5pm. The cleaner showed up at 12:30 and I was not able to do it at that time. The cleaner was not happy when I told him to come back at 2pm. I called the company and we discovered that he'd be calling my home phone which is only used for out going calls. I gave the woman my cell phone again as that is the only line I answer. I was expecting him back at 2pm. At 3:10pm I get a call from a different cleaner, again on my HOME line saying he was running a little late and would be there in 20 minutes. I said that was fine. Breain came this time and was much friendlier and more professional than the first person that came which was a relief. However, the woman that set my appointment told me that he would be bringing his own alkaline water which leaves no residue. So I was confused when Brian asked where the water spigot was. He told me that they no longer bring the big water tank and that the new vans had a machine that converted the water inside. So it really isn't a big deal, I hired Zerorez because of the reviews online and the fantastic results that were reported. So far so good, but that's usually the case right after the cleaning. What gave me pause about recommending your company was the lack of communication within it. The results would have to be stellar and it is still too early to tell.
Your service
Very effective cleaning method. Also, Marcel (and other techs) are courteous, professional and knowledgeable when cleaning our carpets and sofas. Thank you.
Night and day difference, better than brand new. Very little time out of my day, and the tile floors have never looked better. I would recommend this company/service to anyone. Thanks again, Firefighter G. Giacomini
Your technician was professional, efficient, and friendly.
They put down blankets to protect my floors from the hoses, and corner protectors for my wall corners to protect them! No other company has done that!
Thank you,
Holli
The extra mile your company went to help with an antique chair with pet stains was remarkable, effective and appreciated very much!
all of your techs are friendly fast, and efficent,and does a real cleanjob thanks.
Fast, efficient and a great job. My carpet is 20 years old and after Zerorez is done it looks brand new every time. There is no weird feeling to the carpet like there is a residue on it. Just clean carpet.
No soap
Fast and extremely professional. Did the best cleaning of my way too dirty carpet in our living room. It had pet "accidents" not only from my pet but previous tenants from ten years ago. I didn't realize the carpet was white! I am a very satisfied customer and plan to promote ZeroRez to everyone I know that may need their carpets cleaned. BRAVO ZeroNet. Another customer that will brag about you. Jose Escamilla - Producer / Director / Editor / TBLNFilms.com
excellent cleaning of carpets, professional and polite staff ! Would never use anyone else
Your technician was very courteous and did a great job thank you
timely, professional, and so far the outcome appears effective
safety;eg: no toxic products. Rugs dry quickly
Billing was unclear, and pricing not what I expected.
On time, good result
Service great, associate most helpful, knowledgeable, professional. Already recommended to a friend. Thank you. Name removed
very professional; excellent cleaning;
Professional service and a quality job
timely , done correctly . Rugs look great
The carpet cleaning is excellent. The cleaning of the flagstone dining room floor borders on unacceptable.
Cleaning leather furniture is not your forte. Would suggest not using a combined cleaner/conditioner. Quality separate products always do a better job. Realize a combined product is faster, but the end result is not as good.............
Tony Scherrey
We like the fact that the cleaning is done with no soap which will not leave a residue. This will extend the life of the carpet.
I like that you were on time and called 15 min prior to arrival. The technician was very efficient and knowledgeable. The carpet is very clean. It does take longer to dry than most cleaners do but the result is good.
Professional quality, no odor, no detergent, friendly and accommodating service, friendly professional staff.