What our clients think of us!

Excellent job by Livingston. Some of the other technicians haven't done such a great job, but Livingston always leaves our carpets like new.

It's too soon to say whether your cleaning process really did remove the residue from prior cleanings and whether it will keep the carpets clean longer. The technician did an OK job, but he left the carpets much too wet - it took some areas 24 hours to dry, even with fans blowing on them. It would have taken him only a few minutes longer to extract more thoroughly. That's typical, in my experience, but it doesn't make it acceptable. I paid $344 for about an hour's work. I realize that labor isn't your only cost, but it does seem excessive.

Great results in cleaning, great customer service in scheduling, cleaning and billing

First time customer, we had the carpet cleaned in 3 bedrooms and are very pleased with the results. Our technician was prompt and professional, we will definitely use Zerorez to have our furniture cleaned.

Gets carpet clean... Drys fast ...

This was the first time I used your service. I was referred by a friend at work who had heard about you from KFI radio and used you. Larry, who did the tile and carpet cleaning was GREAT!!! I will definitely use Zerores again and request Larry. Everything turned out wonderful and looks soooo clean. I am very happy! Thank you so much! =~]

Larry and Eric were very efficient and personable. They did an excellent job of cleaning the carpet.

The high-traffic and other areas of my carpet were not cleaned fully. The darker area stand out clearly. To make things right, I request a second pass to these areas only at no additional charge. Thank you.

We have been using Zerorez for a few years and have been very happy with the rug cleaning
and great service.

Your Tech Livingston was personable, reasonable, amicable, knowledgeable and a hard worker. My place looks great. Thanks.

Not only do the carpets get cleaned perfectly, you show up on time. Rasheed did a great job!

very professional, I learned a little more about cleaning & sealing my kitchen floor.

I realized too late that I mixed up my comments. You cleaned MY carpets (Name removed) on August 1st and that's what I have already responded to. You cleaned MY DAUGHTER's (Amy Last name removed) carpets on July 25th. So these comments are for July 25th only. Just as my previous experiences with Zerorez, this was no different: you called to confirm the appointment, the tech arrived right on time, Alfus got to work, and the results were excellent. However, after MY experience only a week later, what would have been a 10 is now a 5. If you resolve my concerns to my satisfaction (for the August 1st job), my opinion of your company will be restored.

always on time, always does a great job, excellent service from the tech

The carpet is left so clean and soft. It is soft because it is clean! Brian is a great guy and represents the REZ very well.

Cleaning method always gets the carpets clean. Work is done with care for our property with corner guards ans pads. Technicians are always friendly and professional. We always tell our friends how much we like Zerorez.

Professional, courteous, thorough.

the service guy was very polite and helpful. Most importantly he did a fantastic job of cleaning the carpet

The technician Brian and how clean my carpet became

I have used Zerorez many times since I discovered you, and have referred friends and family. I have always been more than pleased with the quality of the cleaning, but wish it hadn't become quite so expensive. Nevertheless, my most recent service appointment yesterday on August 1st was very upsetting. I received an email reminder as well as two reminder calls about my scheduled appointment from 10am-Noon. On July 31st I was called to see if I could take the 8-10 slot. Since I needed to drop my cat at the vet for a bath at 8am, I said I could be back by 9am. "You will be our first stop." Yesterday morning when I realized I could be home by 8:30, I called to say the tech could come at 8:30 but a person did not answer. Unfortunately, about 50% of the time, calls go to voice mail not a live person (with a statement that it could take a business day to respond). So I waited -- and waited -- and waited for you to arrive. I called around 9:30 (I think) and was told you would come at my regular time (10-12). By 12:00 you were not here and I had not had a call from anyone. At 12:05 I called again and was told that the tech would be called to see how much longer it would be. When she called back about 40 minutes later, I was told that the schedule needed to be rearranged and it would be later. I reminded the woman I spoke with that I wanted to pick up my cat at 3pm. Some time later I received a call from Sal who told me he could probably get to me by 3pm. He told me that I wasn't on the Zerorez schedule for service at all!! HOW COULD THIS HAPPEN WHEN I RECEIVED SO MANY CONFIRMATIONS FROM YOU? Your techs are always great and Sal was no exception. I am very grateful that he could add me to his schedule, and he finished around 4:30 I believe. So my plan to have the carpet done early while the cat was away and give it time to dry before I picked him up was shot. Not to mention my stress level was very high which gave me a bad headache. So what you "can do to make things right" is to give me an appropriate apology and explanation (from management) for my experience yesterday, assure me this won't happen again if I choose to use you in the future, and refund 25% of the cost of this service to compensate me for the six hours I sat here waiting for you to arrive after your scheduled time. Good product does not compensate for poor customer service.

The product works and the service people are always helpful and friendly.

Always on time and excellent results

No smell,no residue,stains don't come back. It's just water.

Had fairly good spot removal from carpet. Didn't leave carpet wet like other methods.

Quality is outstanding and technician was terrific

The results was very good - a very clean floor!

Prompt scheduling and professional, prompt service technicians.

no chemicals

they did a good job

quick and efficient